Visual Basics (VB)
Min Zar Ni
Student
Bangkok
Summary
Dynamic Customer Service Officer with a proven track record at Super Mobile, excelling in issue resolution and relationship building. Leveraged active listening and problem-solving skills to enhance customer satisfaction, effectively addressing inquiries and concerns. Additionally, created engaging content as an Affiliate Marketer, boosting brand visibility and fostering valuable partnerships.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Officer
Super Mobile
08.2023 - 02.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a excellent business-customer relationship with open communication and patience.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Affiliate Marketer
Various Online Vendors
06.2021 - 09.2023
- Created engaging multimedia content that showcased product features and benefits, resulting in increased interest from potential customers.
- Enhanced brand visibility by creating compelling content for social media, email campaigns, and blog posts.
- Built strong relationships with industry influencers through networking and collaboration, leading to mutually beneficial partnerships.
Education
High School Diploma -
ILBC
Mandalay, Myanmar 04.2001 -
NCC Education Level 3 Diploma in Computing - Computing
KMD Institute
Yangon, Myanmar 04.2001 -
IELTS - IELTS
Birtish Council
Mandalay, Myanmar 04.2001 -
GED -
Crown Institute
Mandalay, Myanmar 04.2001 -
SAT - SAT
SAT
Bangkok 04.2001 -
Skills
Customer service
Issue resolution
Complaint resolution
Relationship building
Data entry
Active listening
Problem solving
Service recommendations
Adaptability and flexibility
Customer relationship management (CRM)
Software
Communication
Growing up with a limited social circle, I leaned towards television, video games and books for entertainment. Through diverse genres like fantasy, non-fiction, and even horror, I developed a strong ability to communicate in English. Not only did engrossing myself in books and movies enhance my linguistic abilities, but it also expanded my general knowledge on a myriad of subjects, culminating in my IELTS overall band score of 8.5.
Timeline
Customer Service Officer
Super Mobile
08.2023 - 02.2024
Affiliate Marketer
Various Online Vendors
06.2021 - 09.2023
High School Diploma -
ILBC
04.2001 -
NCC Education Level 3 Diploma in Computing - Computing
KMD Institute
04.2001 -
IELTS - IELTS
Birtish Council
04.2001 -
GED -
Crown Institute
04.2001 -
SAT - SAT
SAT
04.2001 -