Min Thu Aung
Nonthaburi
Summary
Resourceful and detail-oriented IT Support Specialist with a strong foundation in computer hardware, software management, and LAN/WAN networking. Skilled in diagnosing and resolving technical issues across desktops, laptops, and mobile devices, with a proven ability to support end-users in high-pressure environments. Experienced in configuring and maintaining network infrastructure, including routers, switches, and wireless access points, to ensure optimal connectivity and security. Adept at troubleshooting system errors, performing software installations, managing updates, and providing clear, user-friendly technical assistance. Committed to delivering timely and effective support to improve system uptime and user satisfaction.
Overview
8
8
years of professional experience
Work History
Entrepreneur, IT Support
Wedding Icon Inc.
Myanmar
03.2019 - 02.2025
- As the owner of a wedding printing service shop, I manage all aspects of the business, including operations, client relations, marketing, and financial management.
- Responsible for the management, maintenance, troubleshooting, and repair of computers, peripherals, including hardware and software, as well as inkjet and network printers.
- Ensured all IT systems and devices within the organization remain in optimal working condition and are consistently ready for use.
- Install and configure Routers with DHCP and Assiant , NAS and wireless CCTV, ensuring that all devices and networks operate efficiently.
- Installed and configured routers with DHCP, DNS, and mobile assistant tools for easy network management.
- Set up and maintained a NAS (Network-Attached Storage)
- System for file sharing, backups, and remote access.
- Deployed wireless CCTV cameras with mobile integrationand NAS-based recording using RTSP/ONVIF protocols.
- Connected and configured various end-user devicesincluding desktops, laptops, wireless and LAN printers, andmobile phones.
- Managed IP addressing using static IP and DHCPreservations to ensure reliable connectivity.
- Provided support for wireless printing, network file access,and mobile integration.
- Applied network security best practices, including firmware updates, WPA3 encryption, and firewall setup.
- Conducted troubleshooting and performance tuning to ensure all devices and services operated efficiently.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified and secured strategic partnerships with vendors and suppliers.
- Developed business plans and strategies for new product launches.
- Negotiated contracts with customers, vendors, and partners.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Graphic Designer
W for Wedding
Myanmar
02.2017 - 12.2018
- Company Overview: Myanmar branch of Singapore HQ
- Design bespoke and theme-based wedding invitations, RSVP cards, thank-you notes, and other wedding stationery.
- Create visually appealing layouts, typography, and illustrations that align with client preferences and wedding themes.
- Work closely with clients to understand their vision and customise designs accordingly.
- Prepare print-ready files and ensure high-quality output for digital and offset printing.
- Develop digital invitation designs (e-invites, animated invitations, and social media graphics).
- Stay updated with the latest wedding design trends, colours, and styles.
- Collaborate with printers, vendors, and marketing teams to ensure brand consistency.
- Manage multiple design projects within tight deadlines while maintaining quality standards.
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Provided support on photo shoots related to the project's needs.
- Assisted in selecting colors, images, text style and layout for each project.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Produced promotional displays, packaging and marketing collateral for retail environments.
- Maintained up-to-date knowledge of industry trends in graphic design technologies.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Selected colors and themes while adding functionality to create new designs.
- Oversaw the production process, including selecting paper, inks, and finishes for print materials.
- Utilized Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create visually appealing designs.
- Worked with customers to present mockups and collect information for adjustments.
Education
Certificate - General Business Management
MYANMARS LAND INSTITUTE
Yangon, Myanmar 11-2023
Certificate in Information Technology And Network Engineering - Information Technology And Network Engineering
NETSTRIX CO.,LTD,ICT Solutions And Training Center
Yangon 01.2018
Certificate of Competence - GRAPHIC DESIGN COURSE
Myanma Computer Company Ltd.,
Mawlamyine 12-2017
Certificate of Competence - GRAPHIC DESIGN COURSE
KMD - I CENTRE
Mawlamyine 11-2017
High School Diploma -
Matriculation Higher School
Yangon, Myanmar04-2013
Skills
- Technical Support
- Networking
- Computer diagnostics
- Customer Service
- Communication
- Photoshop
- Premiere Pro
- Illustrator
- CapCut
- General Business Management
- Knowledge of networking (LAN, WAN, VPN, Firewall)
- Capable of fixing computer Hardware
- TCP/IP suites
- IT system maintenance
- Network troubleshooting
- Router configuration
- Graphic design
- Digital marketing
- Customer service
- Trend analysis
- Team collaboration
- Problem solving
- Strategic thinking
- Hardware repair
- IP configuration
- System diagnostics
- Remote support
- Microsoft outlook
- Desktop support
- Customer service expert
- MS office proficiency
- Windows xp/vista
- Mac systems
- Hardware and peripherals
- Incident tracking
- DHCP/DNS ethernet and firewall proficient
- Technical issues analysis
- TCP/IP
- Hardware troubleshooting
- LAN/WAN
- Network configuration
- Hardware diagnostics
- Windows 10
- Operating systems
- Service support
- Data recovery
- Application installations
- Hardware upgrades
- Performance testing
- Network diagnostics
- System maintenance
- Software installation
- Technical support
- Software updating
- Troubleshooting and Diagnostics
- Software configuration
- Desktop technical support
- Peripheral repair
- Network maintenance
- Wireless networking
- Operating system management
- Mobile device management
- Hardware installation
- Hardware and software repair
- Computer maintenance
- Remote technical support
- Error detection
Languages
- English, Fluent
- Burma, Native
Timeline
Entrepreneur, IT Support
Wedding Icon Inc.
03.2019 - 02.2025
Graphic Designer
W for Wedding
02.2017 - 12.2018
Certificate - General Business Management
MYANMARS LAND INSTITUTE
Certificate in Information Technology And Network Engineering - Information Technology And Network Engineering
NETSTRIX CO.,LTD,ICT Solutions And Training Center
Certificate of Competence - GRAPHIC DESIGN COURSE
Myanma Computer Company Ltd.,
Certificate of Competence - GRAPHIC DESIGN COURSE
KMD - I CENTRE
High School Diploma -
Matriculation Higher School