Traveling
Michael English
Chief Of Staff
Bangkok
Summary
Accomplished executive with a wealth of skills, extensive experience, and innate self-motivation. Possessing a robust background in overseeing diverse facets of business operations, successfully steering intricate cross-functional projects, and orchestrating strategic programs across government, multi-national corporations, and startup settings.
I bring six years of immediate C-suite expertise in a hybrid COO role, complemented by 15 years of regional program management experience. Demonstrating a holistic proficiency in achieving strategic initiatives, streamlining processes, and effective leadership. Recognised as a proactive advocate for innovation, operational efficiency, and fostering a positive workplace culture.
Overview
13
13
years of professional experience
10
10
Certificates
8
8
Languages
Work History
Director of Operations
The Clinician
05.2023 - Current
- Spearheaded change management and overall business process optimisation initiatives that facilitated organisational transformation while minimising disruption to ongoing operations and improving OPEX utilisation.
- Overhauled partner engagement lifecycle from presales through to service delivery and implemented a light-touch governance process and .
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Streamlined back-office process from human resources (primarily performance management and HRIS), finance operations, and marketing operations.
- Restructured overall company operations department to maximise resource utilisation and and drive efficiency in the organisation as well as established a clear career development plan framework.
Chief of Staff
Lightnet Group
11.2019 - 05.2023
- Multiple Group level inter-department appointments during this period
- Coordination of all business operations related activities including investor and vendor relations, establishment of Group PMO to provide the CEO, investors, and key stakeholders clarity through regular, routine reporting of the Group.
- Implemented governance policies and procedures that contributed 24% OPEX savings in the first year of implementation
- Created Culture Development Framework aimed at providing clear KPI and OKR model as well common platform for expectation setting to all employees. Augmented with bi-annual balanced score card reporting and employee dialog surveys. Net result was greater workforce engagement during a difficult COVID period.
- Deployed multiple SaaS platforms to coordinate and support business and back-office functions to greatly improve efficiency and transparency that contributed to overall employee satisfaction and OPEX cost savings variables for each team. This included PMO tools, HRMS, Legal and Compliance, Commercial teams
Regional Program Manager
Interstellar (Stellar Development Foundation)
06.2018 - 11.2019
- Successfully managed and delivered 20 key account front/backend service integrations to the Stellar network for payments & remittance services.
- Created new business by representing Stellar at regional conferences and partner events.
- Identified multiple regional compliance related issues that would have impacted Stellar's regulatory foothold in the region, specifically around data privacy concerns and travel rules.
- Successfully reinforced the major key account of a major global nextgen fintech company based in Asia
Program Manager
Google
06.2016 - 06.2018
- Regional Program Manager for all mobile operators in Asia integrating RCS as a messaging service for carriers to deliver enhanced messaging services, advertising and e-commerce applications to Android devices.
- Provided technical program management support to Sales Lead to collectively progress or close 80% of deals in the first year.
- Identified solution gaps pertaining to subscriber behaviour or carrier network operation that conflicted with solution offered including regulatory issues and lawful intercept requirements. This lead to multiple product roadmap improvements and optimisations that resulted in higher deal closure rate.
- Single point of contact for regional OEM manufacturers (Smartphones) to assist with installation, configuration and testing of related Google products to provide greater synergy between Product/Tech team and manufacturers.
Senior Customer Project Manager (Core & TV/M)
Ericsson
05.2011 - 06.2016
- Regionally engaged to handle complex systems integration projects with heavy vendor product involvement with near perfect on-time/on-budget rate for over 50 projects around Asia.
- Developed highly effective program office that lead to securing Google Cloud Platform edge router deployment deal to upgrade Google's data centers globally.
- Key member of regional governance process improvements initiatives to significantly improve upon Ericsson's cumbersome reporting process.
- Commercial fulfillment role for developing deliverable projects to meet complex SI requirements in TV/Media & Broadcast space.
- SingTel Core & VAS projects in FY program (SI focused vendor projects – PS Core/IP), principally focused on projects with heavy vendor engagement or VAS solutions.
- MediaCorp OTT TV rescue project team
- Deployment of network wide OSS/BI platform incorporating tapping solution of all nodes in DST's Model/Live network.
Skills
Business Operations
Fintech/Web3/eCommerce
Program Management
Governance & Policies
Technology
Strategic planning
Team building/Resource Management
Process Improvement
Operational Efficiency
Change Management
Performance Management
Certification
Six Sigma Lean (Green Belt)
Interests
Music
Outdoors
Languages
Technology
Additional Information
Further career information:
- CISMA AG: Program Director (1.5 years) - Established PMO in Jakarta, Indonesia, for an 18 month project with a senior Indonesian government agency
- Ericsson Australia: Customer Project Manager (3 years) - Core and complex systems integration (3rd party) projects for Hutchison/3 Mobile
- Australia Army: Intelligence Analyst (Special Duties)
Affiliations
- Project Management Institute #1000443 (PMP#1789495)
- Member of the PMI Australia, Jakarta & Singapore Chapter