Travelling
Md Shariar Hossain
IT Support Specialist
Erfurt
Summary
IT Support Professional with 3+ years of experience with a strong background in troubleshooting hardware, software, and network issues.Skilled in Windows, macOS,Linux environments, implementing security protocols, and conducting user training to enhance productivity. Fluent in English and Intermediate in German, with a strong commitment to delivering superior service in dynamic work environments.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
IT Support Engineer
D&C Gesellschaft Für Datenkommunikation Computer
Schmalkalden,Germany
04.2023 - 09.2024
- Handled over 250+ support tickets per month with a 98% resolution rate.
- I was responsible for maintaining and administering Windows Server 2016/2019 environments, guaranteeing 99.9% uptime.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Diagnosed and resolved network issues, including VPN, DNS, and DHCP configurations.
- Developed PowerShell automation scripts to decrease repetitive tasks by 30%.
- Good Knowledge and understanding of network infrastructure and protocols such as TCP/IP, HTTPS, etc..
- Provided support for system migrations, including the transition from on-premise email systems to Microsoft 365.
- Set up and optimized both operating systems and software applications efficiently.
IT Support Help Desk
Freedom Inspection Service (BD) LTD
Bangladesh
03.2018 - 05.2019
- Installation and management of ADDS Windows Server 2012.
- Installation and management of Kerio Control Firewall and FSRM Windows Server 2012.
- Troubleshoot problems and diagnose system faults.
- Configuring local-area network.
- Provided IT support for public access computers, assisting users with technical issues and internet research.
- Set up new workstations with proper cables, equipment, and software for users.
- Managed the installation and configuration of computer systems and networks, ensuring seamless integration and minimal disruption.
- Installed new hardware and software to meet system specifications and user needs.
IT Support
Shatabdi Builder's & Survey Ltd.
Bangladesh
02.2017 - 02.2018
- Monitored and maintained office IT systems, liaising with IT support to resolve issues swiftly.
- Established robust IT support frameworks, ensuring timely resolution of issues and minimal disruption.
- Streamlined communication channels between IT support and other departments, improving response times to IT issues.
- Coordinated with IT support teams to troubleshoot and resolve technical challenges in SAP CRM applications.
- Through knowledge of Windows XP, Windows Server 2003, Windows 7, Windows Server 2008, Windows 10, Windows 11 and Windows Server 2016.
- Backup and disaster recovery solution for the physical and virtual environments.
- Administered user accounts, permissions, and access rights, maintaining system security.
Education
Master of Science - Master of Applied Computer Science
Hochschule Schmalkalden University of Applied Science
Schmalkalden,Germany 10.2019 - Current
Bachelor of Science - BSc in Computer Science and Engineering
Daffodil International University
Dhaka,Bangladesh 01.2014 - 12.2017
Skills
Team collaboration
Help desk support
Software installation
Technical solutions development
IT Troubleshooting / Networking (TCP/IP, LAN/WLAN, Wi-Fi, VPN, DHCP, port forwarding, switching, routing)
LAN network configuration
Microsoft Office, Microsoft Word, Microsoft Excel, Outlook
MySQL
Operating Systems: Windows, Linux, MacOS
Tools & Technologies: Active Directory, Jira, Zendesk, TeamViewer, Microsoft 365
Basic skills in scripting include PowerShell and Python
Certification
BDjobs LICT on Web Development, 04/01/18 - 09/01/18
Projects
• Electric Vehicles Wireless Charging System (Currently Working)
• Daffodil International University Online Developer Rating System
• Online Music Library Developer Rating System
Experience
4 years experience of IT Support Field
Operating System
- Linux OS / Microsoft Servers / Mac OSx / Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 / Operating Systems (Windows, Linux), Windows 11.
- Exchange Server 2003,2007,2013 (Active Directory, DNS, Exchange)
Microsoft Servers
Microsoft SQL Server / Microsoft Server 2012 / Microsoft Server 2016/2019 / Windows Server 2022/ Active Directory.
Virtualization
Hyper-V Virtualisation / VMWARE WorkStation / VMWare vSphere / VMware vCenter / Management of VMWare, HyperV.
Interests
Reading Book
Timeline
IT Support Engineer
D&C Gesellschaft Für Datenkommunikation Computer
04.2023 - 09.2024
Master of Science - Master of Applied Computer Science
Hochschule Schmalkalden University of Applied Science
10.2019 - Current
IT Support Help Desk
Freedom Inspection Service (BD) LTD
03.2018 - 05.2019
IT Support
Shatabdi Builder's & Survey Ltd.
02.2017 - 02.2018
Bachelor of Science - BSc in Computer Science and Engineering
Daffodil International University
01.2014 - 12.2017