May Thet Su
Bangkok,Thailand
Summary
Multilingual professional with over 10 years of experience in trust and safety operations, content governance, and digital transformation. Expertise in quality assurance, policy enforcement, and workflow optimization, leading global teams in remote settings. Skilled in root cause analysis, KPI/SLA management, and error pattern detection. Focused on leveraging Burmese language proficiency to ensure high-quality language task execution.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Community Moderator
TDCX Thailand
Bangkok, Thailand
2019.03 - 2026.05
- Evaluated user-generated content to ensure it complies with platform policies and legal requirements.
- Established efficient workflows for dealing with offensive or inappropriate content swiftly.
- Brainstormed ideas with stakeholders to maximize platform safety, collaborating with internal teams to address action plans and ongoing challenges.
Executive Secretary
LOLC Microfinance Bank
Yangon , Myanmar
2018.03 - 2019.03
- Coordinated communications with government agencies with getting approval of 3 grants in every week.
- Developed and oversaw documentation for new business initiatives such as grant applications and expansion plans.
- Handled confidential records to ensure compliance.
- Organized and catalogued board meeting details to facilitate seamless decision-making.
- Liaised with department heads, resulting in better inter-departmental coordination.
- Assisted in coordinating recruitment processes.
Conducted staff training sessions to enhance skill sets. - Facilitated accurate translation of legal papers to uphold legal integrity and communication.
Senior Project Analyst
KDDI Summit Global Myanmar Company Limited
Yangon, Myanmar
2016.12 - 2018.02
- Led initiatives to enhance payment systems and customer data management, achieving significant reductions in operational costs.
- Created innovative workflows to optimize system efficiency and elevate user engagement with managed over 25 users per day.
- Facilitated training programmed across departments to ensure seamless adoption of new systems.
- Facilitated discussions among stakeholders and cross-functional departments to ensure effective collaboration and project outcomes.
Part Time - Business Management Lecturer
Myanmar Management Institute
Yangon, Myanmar
2015.10 - 2017.12
- Developed structured course outlines and detailed lecture slides.
- Implemented innovative teaching methods, enhanced student engagement rates by 5% per bi-weekly.
- Assessed academic work through personalized feedback sessions.
- Mentored individuals to improve their educational performance.
- Led seminars and workshops for increase student participation.
Management trainee - Business Development
YOMA Bank
Yangon , Myanmar
2015.10 - 2016.11
- Acquired multiple facets of banking operations through branch rotations.
- Assisted client meetings to discuss service offerings and negotiate contracts, ensured customer satisfaction by every day.
- Developed marketing plans enhancing sales and customer engagement.
- Executed comprehensive financial analyses to effective operational improvements.
Marketing executive
Kanbawza Bank
Yangon, Myanmar
2011.10 - 2012.05
- Executed strategies to understand and meet the banking needs of business clientele.
- Coordinated with sales team to ensure alignment of marketing strategies and goals.
- Implemented marketing campaigns and managed events.
- Enhanced audience interaction through strategic oversight of digital media platforms and content creation.
- Distributed internal newsletters, aligning teams with overarching corporate objectives.
Education
Master of Business Administration - Business Management
University of Bedfordshire
United Kingdom 2014.07 - 2015.10
Bachelor of Arts - English Specialization
Dagon University
Yangon, Myanmar 2005.01 - 2009.10
Diploma of Higher Education - Financial Management (Pathway)
The Association of Business Executives
United Kingdom 2011.07 - 2012.02
Skills
- Microsoft Office Suite expertise
- Root cause analysis
- Remote teamwork
- Problem-solving skills
- Attention to detail
- Translation services
- Effective teaching strategies
- Trust and safety operations
- KPI and SLA management
- Canva fundamentals
Languages
Burmese
Native
English
Advanced
Accomplishments
AI Moderation Workflow Transformation, TDCX, 2024, Led initiatives to integrate AI into content moderation, providing data annotation, and labeling AI contents. Digital Transformation in Payment Systems, KDDI Summit Global Myanmar, 2017, Directed modernization of payment and reporting processes, leveraging technology solutions to cut costs by 10% and enhance operational efficiency. Top Performer, TDCX, Recognized for outstanding in terms of quality, productivity, and KPI improvements in trust & safety operations. Rising Star Award, 2023, Early recognition for professional promise and contributions to operations excellence. Quality Assurance Intern Project Gorilla, 2021, Designed process improvements adopted in training programs, strengthening quality assurance and workflow optimization.
Certification
- Streamlining Your Work with Microsoft Copilot
- Generative AI: The Evolution of Thoughtful Online Research
- Canva Essentials
- Learning Foundations: Theory to Practice
- Emotional Intelligence (EQ) for Modern Leaders
Timeline
Community Moderator
TDCX Thailand
2019.03 - 2026.05
Executive Secretary
LOLC Microfinance Bank
2018.03 - 2019.03
Senior Project Analyst
KDDI Summit Global Myanmar Company Limited
2016.12 - 2018.02
Part Time - Business Management Lecturer
Myanmar Management Institute
2015.10 - 2017.12
Management trainee - Business Development
YOMA Bank
2015.10 - 2016.11
Master of Business Administration - Business Management
University of Bedfordshire
2014.07 - 2015.10
Marketing executive
Kanbawza Bank
2011.10 - 2012.05
Diploma of Higher Education - Financial Management (Pathway)
The Association of Business Executives
2011.07 - 2012.02
Bachelor of Arts - English Specialization
Dagon University
2005.01 - 2009.10