May Canova

• Led a team of sales associates to enhance product knowledge and improve customer engagement, fostering a positive shopping environment.
• Developed and implemented visual merchandising strategies, resulting in increased sales and improved customer flow throughout the store.
• Lead 160 staff; achieved ฿53M/month sales
• Managed cashiers, customer service, project sales, hardline & softline
• Implemented strategies for offline & online sales channels
• Coaching, training, staff engagement activities
• Customer problem-solving & retention

• Developed and launched innovative product strategies, enhancing market position and responding to customer needs effectively.
• Collaborated with cross-functional teams to streamline processes, resulting in improved product delivery timelines and customer satisfaction.
• Sales planning & team management for modern trade, factories, wholesale
• Expanded new sales channels & customer retention strategies
• Market & competitor analysis

• Developed and implemented training programs for new employees, enhancing team performance and operational efficiency.
• Analyzed operational workflows to identify areas for improvement, leading to streamlined processes and increased productivity.
• Collaborated with cross-functional teams to address service delivery issues, resulting in improved client satisfaction and retention.
• Managed inventory tracking systems, ensuring accurate stock levels and timely replenishment for service continuity.
• Managed sales & marketing operations, government contracts & E-bidding
• Prepared sales performance reports (weekly–quarterly)

• Developed and implemented strategic partnerships that enhanced market reach and improved client engagement across diverse segments.
• Conducted thorough market analysis to identify emerging trends, leading to the successful launch of three new product lines.
• Spearheaded cross-functional initiatives to streamline sales processes, resulting in improved lead conversion and customer satisfaction.
• Collaborated with marketing teams to create targeted campaigns, driving brand awareness and increasing customer acquisition rates.
• Sales target: ฿3M/month
• Expanded sales in modern trade, HoReCa, OEM, franchise, online

• Streamlined leasing processes by implementing customer feedback mechanisms, resulting in improved tenant satisfaction and retention.
• Supervised daily operations, ensuring compliance with company policies and enhancing overall customer service efficiency.
• Developed training programs for new staff, which increased team productivity and improved service delivery standards.
• Managed tenant relations by resolving inquiries and issues promptly, fostering a positive community atmosphere.
• Managed ฿800M/year sales target with 97%+ occupancy
• Contract renewals, marketing, tenant relations

• Developed and implemented strategic sales plans that enhanced market share and improved customer engagement.
• Led a high-performing sales team, driving motivation and collaboration to achieve quarterly revenue targets.
• Analyzed market trends and competitive landscape to inform product positioning and sales strategies.
• Cultivated strong relationships with key clients, resulting in increased loyalty and long-term contracts.
• Lead 30 District Sales Managers, achieving ฿20M/month sales

• Led a team of sales associates to enhance customer engagement strategies, resulting in improved customer retention rates.
• Developed and implemented training programs for staff, which elevated service standards and boosted team performance.
• Analyzed sales data to identify trends, enabling targeted marketing strategies that increased product visibility and sales.
• Collaborated with cross-functional teams to streamline service processes, improving operational efficiency and customer satisfaction.
• Managed 300 staff, achieved ฿70M/month sales

• Based on the role of a Sales Executive at BTS Assets Co., Ltd, here are eight resume experience statements that reflect the responsibilities and skills associated with this position:
• Developed and executed sales strategies that increased client engagement and enhanced customer satisfaction.
• Cultivated relationships with key stakeholders, driving revenue growth through tailored solutions and consultations.
• Analyzed market trends and competitor offerings to identify opportunities for business development and strategic positioning.
• Sales for property projects are Condominium under the brand Abstracts.
• To assist in the preparation of sales planning, quotations and after-sales service.
• Manage sales plan to achieve sales target about 20 million baht/month.

• Delivered exceptional customer service by resolving inquiries and complaints, enhancing client satisfaction through effective communication.
• Managed customer accounts and processed transactions, ensuring accuracy and compliance with company policies and procedures.
• Collaborated with cross-functional teams to streamline processes, improving response times and overall customer experience.
• Trained and mentored new team members, fostering a collaborative environment and ensuring consistency in service delivery.

• Megahome Store of the year 2024.

• Employee of The best performance 2012 at the BTS Assets Co.,Ltd

• Employee of the year 2004 at AIS shop The Mall Bangkapi

• Officer of public relation department, of Payap University in position of staff coordinator 1999.

• The final singing contest at Payap University 1999

• The second contest Mr.&Miss U&I Corporation 1999

REFERENCES:

• Ditthawat Sopitarpapong,Ph.D. (Head of Organization Development & Transformation) Central Pattana Plc. Mobile: 081-846-5516

• Miss Waraporn Pimphat (AIS Shop Supervisor) Mobile: 087-819-6555