Matthew Morris
Store Manager At Apple Store
Charleston,SC
Summary
My passion is to develop and inspire my employees. I believe that meeting performance targets and employee development go together. I am a high-energy Leader bringing extensive experience in retail and Personnel (HR) settings. I love mentoring employees and helping them to reach their full potential. I've set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
21
21
years of professional experience
Work History
Store Manager
APPLE INC
Charleston, SC
10.2010 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
General (Store) Manager
BANANA REPUBLIC / GAP, INC
10.2006 - 10.2010
- Create and oversee implementation of action plans to improve key performance indicators to maximize business opportunities
- Assess the effectiveness of the management staff by providing the appropriate level of performance feedback
- Evaluate store sales and payroll goals on a daily basis using key business reports and payroll tools
- Direct brand appropriate strategic merchandising to maximize sales
- Develop hiring plans for both Centers of Excellence
- Accountable for focal process for all store employees
- Create development and training plans for direct reports
- Ensure recruitment from a diverse applicant pool
- Develop succession plans to ensure career paths for all employees
- Lead and inspire customer centric culture by recognizing and rewarding team
- Responsible for employee dispute resolution and escalated customer situations
- Create shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goal
- Ensure community involvement to drive brand awareness and loyalty
Assistant Store Manager
POTTERY BARN
09.2005 - 09.2006
- Helped store to exceed sales goals for nine of twelve months.
- Was acting General Manager for three months and led store to positive comp results all three months
- Recruited, Interviewed, and hired qualified candidates to build a talent pipeline to achieve current and future business goals
- Assessed performance and provided on-going feedback; completed and delivered performance appraisals and development plans for Managers and Sales Associates
- Ensured sales team provided an exceptional customer experience in the store by training management in effective floor leadership
Associate Store Manager
AMERICAN EAGLE OUTFITTERS
03.2005 - 09.2005
- Focused on the hiring, training, and development of sales staff
- Partnered with Store Manager in creation of comprehensive action plans for goal completion
- See other retail management responsibilities
Fraud Detection Analyst
JUNIPER BANK
11.2004 - 03.2005
- Reviewed transactions on customer accounts for possible fraudulent activity
- Made decisions regarding potentially fraudulent transactions and took action to limit loss
General (Store) Manager
J. CREW GROUP INC
10.1999 - 11.2004
- Opened a new retail store and set a bench mark in key productivity indicators and superior customer service
- Significantly improved the selling atmosphere when promoted to a higher volume store in Ardmore, PA resulting in increases in comparable store performance
- Built client bases through marketing efforts with local universities, hotels, etc.
Education
B.A - Business Administration
Wesley College
01.2008
Skills
Leadership
Training & Development
Customer service management
Timeline
Store Manager
APPLE INC
10.2010 - 03.2021
General (Store) Manager
BANANA REPUBLIC / GAP, INC
10.2006 - 10.2010
Assistant Store Manager
POTTERY BARN
09.2005 - 09.2006
Associate Store Manager
AMERICAN EAGLE OUTFITTERS
03.2005 - 09.2005
Fraud Detection Analyst
JUNIPER BANK
11.2004 - 03.2005
General (Store) Manager
J. CREW GROUP INC
10.1999 - 11.2004
B.A - Business Administration
Wesley College