Mathudara Phaiyarom

• Managed casework services on behalf of refugee applicants to the United States Refugee Admissions Program (USRAP) in high quality manner.
• Streamlined processing systems to reach pre-screening, follow-up, and quality control targets and adherence to deadlines, resulting in improved service quality.
• Assisted and/or lead organizing and managing casework teams during USCIS circuit rides.
• Collaborated with other departments and external partners to ensure seamless coordination of services.
• Provided leadership, guidance and support to staff members by training, monitoring, providing feedback.

Highlights

• Planned and led circuit ride for prescreen and USCIS interviews, covered 4 worksites, impacting 2000+ individuals
• Created over 10 dashboards to track caseloads and maintain quality control

• Provided both general processing and advanced casework services on behalf of refugee applicants to USRAP, including data entry of refugee case file information.
• Performed quality control following interview process align with processing guidelines.
• Observed and provided feedback to new staff members, helping them develop their skills.

Highlights

• Conducted over 100 interviews with refugees in different locations
• Accomplished over 300 quality control of refugee applications
• Organized and executed field trips to provide essential on-the-ground support for mission objectives; (covered 3 worksites, impacting 1000+ individuals)

• Performed prescreening interviews and data collection of refugee applicants
• Prepared files on behalf of refugee applicants to USRAP

Highlights

• Conducted interviews over 100 refugee families from several nationalities both in domestic and regional locations
• Successfully had independent trip to support Office of Refugee and Migration Affairs (RMA) mission

• Developed research proposals and conducted literature reviews to support hypothesis development and identify knowledge gaps.
• Performed statistical data collection and quantitative analysis.
• Gathered, arranged, and corrected research data to create representative for presentations.
• Contributed to publication of research articles in peer-reviewed journals.

Highlights

• Worked on over 10 research projects about public health issues especially non-Thai and vulnerable populations.
• Had over 20 published journal articles as first author, correspondence, or co-author
• Been co-author for book regarding COVID-19 and Guidance for Health Systems and Policy
• Forecasted and prepared information for Ministry of Public Health during COVID-19 pandemic