Masarat Jankaewteeragul
Bangkok
Summary
Hello, my name is Masarat Jankaewteeragul. Now I work as night receptionist at a hotel. Working in this position provides experience in communication, service, and teamwork. and solving immediate problems My strengths are patience and determination to succeed in any given job.And I think it's a great opportunity for another step of growth if I can use my past experience to work with your company.
Overview
16
16
years of professional experience
Work History
Trainee Lost and Found Depatment
Thai airasia airline
Bangkok
04.2009 - 05.2025
- Worked alongside senior team members to learn related job tasks and roles.
- Resolved customer complaints in a timely manner.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Followed company policies and procedures related to customer service operations at all times.
Night Receptionist
Mike hotel pattaya / Shambhala hotel pattaya
Pattaya
07.2010 - 02.2025
- Prepared daily reports detailing any important events or changes that took place during the night shift.
- Coordinated with other departments regarding any operational changes that were necessary for overnight shifts.
- Monitored security camera feed and ensured safety of all hotel premises.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Provided guidance and direction to other employees working the night shift as needed.
- Greeted, registered and assigned rooms to hotel or hotel guests.
- Assisted guests with restaurant reservations or other special requests they may have had during their stay.
- Filled out paperwork associated with customer check-ins and check-outs accurately and efficiently.
- Computed bills, collected payments and made change for guests.
- Answered questions from customers regarding local attractions or activities that might be available nearby.
- Responded quickly to customer complaints or issues that arose during the night shift.
- Input and confirmed reservations for guests.
- Ensured that all safety procedures were followed at all times.
- Resolved customer complaints in an efficient and timely manner.
Education
Bachelor of Arts - Airline Business
Kasembundit University
Bangkok Thailand03-2010
High School Diploma -
Rajadamri School
Bangkok Thailand03-2004
Skills
Problem solving: Being able to solve issues that customers are having
Patience: Being able to deal with difficult customers without becoming overwhelmed
Active listening: Paying close attention to what the customer is saying
Product knowledge: Being knowledgeable about the products or services that you are selling
Friendliness: Being kind and warm to customers
Communication: Being able to communicate clearly and effectively with customers
Adaptability: Being able to adjust to different situations and customer needs
Conflict resolution, Creativity, Decision-making, Open-mindedness, Quick thinking, Reading body language, Time management, and Writing skills
Languages
Thai
First Language
English
Advanced (C1)
C1
Timeline
Night Receptionist
Mike hotel pattaya / Shambhala hotel pattaya
07.2010 - 02.2025
Trainee Lost and Found Depatment
Thai airasia airline
04.2009 - 05.2025
Bachelor of Arts - Airline Business
Kasembundit University
High School Diploma -
Rajadamri School
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