Mark Roneil Macaspac
Receptionist
Bangkok,10
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Receptionist
Piyathip Place
Bangkok, 10
04.2022 - 07.2023
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped office staff prepare reports and presentations for internal or client-related use.
Kalima Resort Phuket
Kalima
Phuket, 10
12.2021 - 01.2022
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated with vendors for repair and maintenance of hotel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Dj Controllist
Zanzibar Soul Fusion
Bangkok, 10
01.2021 - 01.2022
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
Waiter
Sugar Club
Bangkok, 10
01.2016 - 01.2020
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Store Secretary
Saudi Oger L.T.D
Riyadh Saudi, 10
04.2010 - 04.2012
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor Of Science In Mechanical Engineering - Conventional
Perpetual Help College of Manila
Manila , Philippines 04.2022 - 04.2025
Skills
Travel planning
Customer/Client relations
Security awareness
Shorthand writing
Timeline
Receptionist
Piyathip Place
04.2022 - 07.2023
Bachelor Of Science In Mechanical Engineering - Conventional
Perpetual Help College of Manila
04.2022 - 04.2025
Kalima Resort Phuket
Kalima
12.2021 - 01.2022
Dj Controllist
Zanzibar Soul Fusion
01.2021 - 01.2022
Waiter
Sugar Club
01.2016 - 01.2020
Store Secretary
Saudi Oger L.T.D
04.2010 - 04.2012