Overview
Work History
Education
Skills
Timeline
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Mark Roneil Macaspac

Receptionist
Bangkok,10

Overview

13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Receptionist

Piyathip Place
Bangkok, 10
04.2022 - 07.2023
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Kalima Resort Phuket

Kalima
Phuket, 10
12.2021 - 01.2022
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Dj Controllist

Zanzibar Soul Fusion
Bangkok, 10
01.2021 - 01.2022
  • Engaged guests at special events by playing fun, lively songs and encouraging dancing.
  • Played songs fitting station's format and monitored each song's length to avoid dead air.

Waiter

Sugar Club
Bangkok, 10
01.2016 - 01.2020
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Store Secretary

Saudi Oger L.T.D
Riyadh Saudi, 10
04.2010 - 04.2012
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Bachelor Of Science In Mechanical Engineering - Conventional

Perpetual Help College of Manila
Manila , Philippines
04.2022 - 04.2025

Skills

Travel planning

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Timeline

Receptionist

Piyathip Place
04.2022 - 07.2023

Bachelor Of Science In Mechanical Engineering - Conventional

Perpetual Help College of Manila
04.2022 - 04.2025

Kalima Resort Phuket

Kalima
12.2021 - 01.2022

Dj Controllist

Zanzibar Soul Fusion
01.2021 - 01.2022

Waiter

Sugar Club
01.2016 - 01.2020

Store Secretary

Saudi Oger L.T.D
04.2010 - 04.2012

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Mark Roneil MacaspacReceptionist