Mariona Montobbio
Gold Coast
Summary
Customer service and team-oriented professional with over 10 years of experience in retail, hospitality, and administration.
Demonstrated success in delivering high-quality service and achieving performance KPIs. Recognized for adaptability and strong communication skills in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Administration Officer
Make My Shave
Miami, Gold Coast
08.2025 - Current
- Coordinated schedules and meetings for senior management, optimizing time management.
- Filed reports, completed established rounds and followed post orders.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Front of House Supervisor
Lars Bar and Grill
Mermaid beach, Gold Coast
10.2024 - Current
- Supervised front of house staff to ensure efficient daily operations.
- Managed reservations and seating arrangements to optimize guest flow during peak hours.
- Directed front of house operations, fostering positive guest experiences through attentive service.
- Trained new employees on restaurant policies and procedures to uphold standards.
Marine Crew
Sea World Cruises
Main Beach, Gold Coast
04.2024 - 10.2024
- Monitored passenger activities to maintain a safe and enjoyable environment.
- Resolved passenger inquiries and concerns to enhance overall experience on cruises.
- Implemented safety drills and emergency response procedures for crew readiness.
All Rounder
Little Mermaid Cafe/Bar
Mermaid Beach, Gold Goast
09.2022 - 02.2024
- Maintained calm demeanor during high-volume periods and special events.
- Prepared coffee and beverages to meet customer preferences.
- Promoted customer satisfaction by resolving issues with friendly, knowledgeable service.
Sales Assistant
Sheike
Pacific Fair, Gold Coast
10.2021 - 03.2022
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Unboxed new merchandise and monitored stock levels to facilitate restocking and replenishment of shelves.
- Accepted and completed cash, check and credit card payments.
- Assisted customers with returns, exchanges and refunds.
Front of House Supervisor
Bonita Bonita
Mermaid Beach, Gold Coast
09.2021 - 11.2022
Front of House Supervisor
El Camino Cantina
Robina, Gold Coast
06.2020 - 11.2021
Sales Assistant & Administrator
Aurum Jewellery
Barcelona, Spain
05.2018 - 10.2019
Sales Assistant
Swarovski
Barcelona , Spain
10.2014 - 02.2018
Education
Certificate III in Hospitality -
Pacific Training Group
Gold Coast, QLD06.2021
Certificate III Travel And Tourism -
Pacific Training Group
Gold Coast, QLD08.2020
Bachelor of Arts - Anthropology
University of Barcelona
Barcelona, Spain06.2017
Skills
- Multitasking
- Organisationg
- Problem solving
- Team work
- Flexibility
- Attention to detail
- Communication
References
Sam Witjaksono (Lars)
Samwitjaksono@hotmail.com - 0449 564 921
Nathan Bryan (Sea World Cruises)
Nathanbryan92@gmail.com - 0423 225 009
Jessica Garland (Little Mermaid)
foh@littlemermaidcafe.com.au - 0447 526 388
Timeline
Administration Officer
Make My Shave
08.2025 - Current
Front of House Supervisor
Lars Bar and Grill
10.2024 - Current
Marine Crew
Sea World Cruises
04.2024 - 10.2024
All Rounder
Little Mermaid Cafe/Bar
09.2022 - 02.2024
Sales Assistant
Sheike
10.2021 - 03.2022
Front of House Supervisor
Bonita Bonita
09.2021 - 11.2022
Front of House Supervisor
El Camino Cantina
06.2020 - 11.2021
Sales Assistant & Administrator
Aurum Jewellery
05.2018 - 10.2019
Sales Assistant
Swarovski
10.2014 - 02.2018
Certificate III Travel And Tourism -
Pacific Training Group
Bachelor of Arts - Anthropology
University of Barcelona
Certificate III in Hospitality -
Pacific Training Group