MARIA SHIELA MENDOZA-RAMOS
Medical Technologist
Bayombong
Summary
Experienced Department Head with strong healthcare background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
3
3
Certificates
Work History
Department Head of Medical Laboratory Science
Saint Mary's University
11.2016 - Current
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Evaluated employee performance and implemented improvement plans when necessary, resulting in a more skilled and productive workforce.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Played a critical role in talent acquisition, interviewing, selecting, and onboarding new employees to build a strong, diverse team of professionals.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
- Ensured compliance with industry regulations by implementing and enforcing policies and procedures within the department.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Led cross-functional teams in achieving project deadlines, ensuring timely delivery of high-quality results.
- Introduced data-driven decision-making processes that improved strategic planning within the department.
Laboratory Manager/Chief Medical Technologist
Merges Diagnostic Laboratory (MDLab)
02.2014 - Current
- Conducted periodic performance reviews for staff members, offering constructive feedback to facilitate professional growth.
- Resolved issues with product development from inception through post-commercialization processes.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Kept laboratory in compliance with applicable guidelines and laws.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
- Planned and coordinated new development programs to meet deadlines within budget.
- Managed operational documents and produced reports detailing activities.
- Interviewed, hired and trained lab technicians to perform experiments and analyze results.
- Set and oversaw quality assurance guidelines for laboratory work.
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
- Enhanced laboratory safety by conducting regular inspections and updating safety training materials as needed.
- Increased accuracy in test results by maintaining calibration schedules for all instruments.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Managed budgets for the laboratory, ensuring cost-effective use of funds while meeting operational goals.
Chief Medical Technologist
Nueva Ecija Good Samaritan General Hospital, Inc.
01.2003 - 01.2011
- Maintained a safe work environment by enforcing strict adherence to established safety protocols and guidelines within the laboratory setting.
- Championed ongoing education opportunities for staff, keeping them up-to-date with advances in medical technology and best practices.
- Enhanced laboratory efficiency by streamlining workflows and implementing process improvements.
- Managed the implementation of quality control measures, ensuring compliance with industry standards and regulations.
- Developed comprehensive training programs for new hires, resulting in a more skilled workforce.
- Facilitated seamless transitions during periods of organizational change by coordinating closely with other departments involved in patient care.
- Assisted in updating hospital policies regarding diagnostic testing procedures, promoting regulatory compliance throughout the organization.
- Spearheaded the evaluation and selection of new laboratory equipment, contributing to increased productivity and accuracy.
- Ensured data integrity through meticulous record-keeping practices, enabling accurate tracking of test results over time.
- Established a culture of continuous improvement by encouraging staff to identify and implement opportunities for process optimization.
- Evaluated employee performance regularly, identifying strengths and areas for improvement while supporting career development goals.
- Championed the integration of new technology into laboratory operations, leading to increased efficiency and accuracy in diagnostic testing.
- Implemented cost-saving initiatives without compromising on quality or safety within the laboratory setting.
- Maintained high levels of client satisfaction by addressing concerns promptly and effectively resolving any issues or discrepancies related to lab results.
- Oversaw a team of medical technologists, fostering a collaborative environment that promoted professional growth.
- Collaborated with interdisciplinary teams to improve patient care and outcomes through accurate diagnostic testing.
- Reduced turnaround times for test results by optimizing the use of automated equipment and technology.
- Improved interdepartmental communication by establishing protocols for timely information sharing between clinical staff members and the lab team.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Contributed to research projects by providing technical expertise and operational support when needed.
Medical Technologist Generalist
Nueva Ecija Good Samaritan General Hospital, Inc.
10.1996 - 01.2000
- Contributed to cost-saving initiatives through inventory management and supply ordering practices.
- Actively participated in quality improvement projects focused on enhancing the overall efficiency of the lab operations.
- Supported research projects by providing technical expertise and conducting specialized laboratory tests as needed.
- Trained new staff members on laboratory procedures, contributing to a well-functioning team environment.
- Maintained strict quality control standards, ensuring accurate test results and minimizing errors.
- Participated in continuing education programs to stay current with industry advancements and maintain professional certification requirements.
- Assisted in the development of new diagnostic tests, leading to more effective disease identification and treatment options.
- Provided prompt communication of critical test results to physicians, facilitating timely interventions for patients in need.
- Collaborated with interdisciplinary teams to optimize patient care and support clinical decisionmaking.
- Conducted comprehensive equipment maintenance, prolonging instrument life and reducing downtime.
- Evaluated emerging technologies to enhance overall laboratory performance and improve patient outcomes.
- Prepared specimens for analysis, adhering to proper protocols for optimal testing accuracy.
- Mentored junior colleagues through knowledge sharing sessions aimed at improving their skill set.
- Developed standard operating procedures, leading to consistent practices across all shifts within the lab.
- Ensured compliance with regulatory requirements by following established guidelines and participating in regular audits.
- Established strong working relationships with medical professionals from other departments, fostering collaborative efforts towards better patient care.
- Improved turnaround times with efficient sample processing and data entry techniques.
- Analyzed laboratory findings to check accuracy of results.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Employed microscopic techniques to collect and study blood samples to determine number of cells, morphology, and blood group, assessing compatibility for transfusion purposes.
- Conducted chemical analysis of body fluids to determine presence of normal and abnormal components.
- Maintained required laboratory supplies inventory, and verified viability of supplies prior to use.
- Collected and reviewed patient medical histories to accurately interpret test results.
- Developed and implemented quality assurance programs to maintain accuracy of results.
Education
Master of Science - Laboratory Management
PAMET SPECTRUM
Manila 04.2001 -
Bachelor of Science - Secondary Education
College of The Most Holy Trinity
Bataan 04.2001 -
Bachelor of Science - Medical Technology
Saint Louis University
Baguio City, Benguet 04.2001 -
Master of Science - Medical Technology
Our Lady of Fatima University
Valenzuela City 04.2001 -
Skills
Operational planning
Certification
Pollution Control Officer (PCO)
Accomplishments
- Collaborated with team of CICM schools (SLU, USLT) in the development of international mobility and cultural exchange students to Huachiew Chalermprakiet University-Thailand.
- Supervised teams of Med. Lab Science students (5 groups) to fulfillment of research studies.
- Collaborated with team of 2 faculties in the development of topical medicine to address the existing problem of a community supported by the university.
Timeline
Pollution Control Officer (PCO)
04-2022
Drug Test Analyst
03-2021
Department Head of Medical Laboratory Science
Saint Mary's University
11.2016 - Current
Laboratory Manager/Chief Medical Technologist
Merges Diagnostic Laboratory (MDLab)
02.2014 - Current
HIV Proficiency
06-2005
Chief Medical Technologist
Nueva Ecija Good Samaritan General Hospital, Inc.
01.2003 - 01.2011
Master of Science - Laboratory Management
PAMET SPECTRUM
04.2001 -
Bachelor of Science - Secondary Education
College of The Most Holy Trinity
04.2001 -
Bachelor of Science - Medical Technology
Saint Louis University
04.2001 -
Master of Science - Medical Technology
Our Lady of Fatima University
04.2001 -
Medical Technologist Generalist
Nueva Ecija Good Samaritan General Hospital, Inc.
10.1996 - 01.2000
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