Mareike Reinspach
Perth
Summary
Driven by high standards and a 'get-it-done' mindset, I have built a career delivering excellence across the global travel and luxury hotel sectors. From managing event operations across multiple sites to providing 5-star-plus service for elite international clientele, I thrive in fast-paced environments where precision and autonomy are non-negotiable. Having recently relocated from Sydney to Perth, I bring a unique blend of German-trained discipline and extensive Australian market expertise. I excel at transforming complex operational challenges into seamless guest experiences, whether I’m coordinating high stakes events, or managing high-volume travel portfolios. I am a proactive problem-solver who takes full ownership of every project, ensuring every interaction reflects premium quality, and every operation runs at peak efficiency. I am now looking to bring my expertise and dedication to a new challenge within the Western Australian business landscape, with a strategic focus on Operations, Events, Tourism, and Customer Success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tour Operations Manager
Renaissance Tours Australia
Sydney
05.2025 - 02.2026
- Managed end-to-end operations for premium international cultural tours, ensuring seamless delivery, and high client satisfaction.
- Coordinated with global suppliers, tour leaders, and clients to maintain service excellence, and resolve operational issues efficiently.
- Oversaw tour logistics, travel arrangements, and budgets to ensure efficient operations, and cost-effective delivery.
Accommodation Service Consultant (VIP & Government Specialist)
HRS Group
Sydney
06.2022 - 03.2025
- Managed travel and hotel bookings for the Queensland Government and VIP clients, ensuring accurate, compliant, and high-quality service delivery.
- Resolved high-volume booking and accommodation issues while maintaining service accuracy and client satisfaction in a fast-paced environment.
- Supported team operations through staff training, onboarding, and collaboration with management to improve service performance.
Event Operations Staff
Dunbar House
Sydney
12.2021 - 05.2022
- Delivered high-quality food and beverage service at premium events, weddings, and corporate functions in a fast-paced hospitality environment.
- Assisted with event setup, guest service, and venue operations to ensure smooth, professional event execution.
- Worked closely with team members and management to maintain exceptional customer service and presentation standards.
Event Service Professional
Athol Hall Toronga Zoo
Sydney
04.2021 - 09.2021
- Supported the delivery of high-end weddings and private events at a busy waterfront venue in Sydney.
- Coordinated closely with the kitchen, bar, and event teams to ensure smooth event flow and timely service.
- Maintained a professional and guest-focused approach while working efficiently under pressure during large-scale functions.
Travel Consultant
Greyhound Australia
Sydney
08.2020 - 01.2021
- Advised domestic and international travelers on tailored Australia-wide travel itineraries, bookings, and destinations.
- Managed end-to-end customer bookings independently in a fast-paced, high-volume travel environment.
- Provided expert travel advice and resolved complex booking inquiries while delivering excellent customer service.
Travel Consultant
STA Travel
Karlsruhe
11.2017 - 12.2019
- Created customized international travel packages focused on student, working holiday, and adventure travel experiences.
- Developed strong product knowledge across airlines, destinations, and travel insurance to provide informed recommendations.
- Built long-term customer relationships through consultative sales and personalized travel support.
Receptionist
Star Inn Hotel Karlsruhe Siemensallee
Karlsruhe
10.2016 - 09.2017
- Managed front desk operations across all shifts, including reservations, check ins/outs, and payment processing, in a busy hotel environment.
- Independently oversaw hotel operations during solo shifts, handling guest relations, issue resolution, and daily operational responsibilities.
- Delivered professional customer service to international business and leisure guests, while maintaining high hospitality standards.
Event Operations Staff
Hapag-Lloyd Cruises
Hamburg, Germany
04.2016 - 09.2016
- Delivered premium hospitality and event service aboard a 5-star luxury cruise ship, catering to international guests.
- Provided attentive, personalized guest service while maintaining exceptional presentation and service standards.
- Worked closely with multicultural teams to support fine dining, onboard events, and seamless guest experiences in a fast-paced environment.
Event Coordinator
NH Hotel Group
Berlin
08.2013 - 03.2016
- Coordinated corporate and private events across two NH Hotel locations, managing multiple projects simultaneously.
- Liaised with clients and internal departments to ensure seamless event planning, logistics, and execution.
- Oversaw the full event process from inquiry and booking through to on-site coordination and post-event follow-up.
Education
Apprenticeship in Hotel Management -
2010-2013
Leonardo Hotel Karlsruhe, GermanySkills
- Operations coordination
- Event operations
- Travel management
- VIP and government accounts
- Stakeholder management
- Customer Success
- Hotel and accommodation bookings
- Supplier coordination
- Reservation systems
- Problem resolution
- Administrative support
- Tourism operations
Languages
English
Advanced (C1)
C1
German
Native
Native
Certification
Wedding planning, styling, and design
Affiliations
Microsoft Office
Outlook
CRM systems
Booking platforms
Amadeus
Sabre
Opera PMS
Galileo
Airbnb Host Platform
Outlook
CRM systems
Booking platforms
Amadeus
Sabre
Opera PMS
Galileo
Airbnb Host Platform
Work Rights
Australian Permanent Resident
Timeline
Tour Operations Manager
Renaissance Tours Australia
05.2025 - 02.2026
Accommodation Service Consultant (VIP & Government Specialist)
HRS Group
06.2022 - 03.2025
Event Operations Staff
Dunbar House
12.2021 - 05.2022
Event Service Professional
Athol Hall Toronga Zoo
04.2021 - 09.2021
Travel Consultant
Greyhound Australia
08.2020 - 01.2021
Travel Consultant
STA Travel
11.2017 - 12.2019
Receptionist
Star Inn Hotel Karlsruhe Siemensallee
10.2016 - 09.2017
Event Operations Staff
Hapag-Lloyd Cruises
04.2016 - 09.2016
Event Coordinator
NH Hotel Group
08.2013 - 03.2016
Apprenticeship in Hotel Management -
2010-2013