Marayart Jantrakul
Customer Service
Summary
Open and inclusive collaborator with strong team building skills. Excels at root cause analysis and dispute resolution. Leads by example to create positive and supportive working environments.
Overview
10
10
years of professional experience
4
4
Certifications
3
3
Languages
Work History
SCM CS-Sporting /Retail Team Leader
Maersk company
01.2018 - 9 2020
- Deliver world class customer such as NIKE, HP, ADIDAS, PUMA.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Resolved complex customer enquiries, disputes and complaints.
- Oversaw stock control to maintain sufficient inventory levels and minimize waste.
- Coordinated with other departments to ensure seamless collaboration on cross-functional projects.
- Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions
- Authored business supply chain vision and master plan regarding end-to-end structure, vendor sourcing, production and delivery.
Customer Service Team Leader (SEA EXP)
Maersk company
07.2007 - 12.2017
- Ensure customer services processes executed in line with SOPs, customer requirements and agreed upon KPIs along with Track and monitor cargo movement by using internal system
- At all critical milestones ensure relevant parties are informed of status, progress and notices / notifications / documents processed as required
- Drive continuous process improvements within the team by utilizing Process
- Ensure business continuity during planned and unplanned absences of team members including myself
- Recognize and review trends in service delivery process / quality
- Help deliver training programs; analyse results and suggest improvements
- Coach /the team to consistently deliver world class customer service and to identify upselling and cross selling opportunities
- Actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
- Resolved escalated customer complaints by negotiating solutions that satisfied both the customer and the company.
- Developed a reward and recognition programme to incentivise outstanding customer service, increasing team morale and performance.
- Trained new staff on company policies, product knowledge, and customer service best practices, ensuring high-quality service.
- Exceeded team goals by leading meetings, sharing best practices and implementing sales initiatives.
- Encouraged team to take advantage of upselling opportunities with new and potential customers to maximise sales.
- Led a team of customer service representatives, fostering a supportive and efficient working environment to enhance performance.
- Implemented a customer feedback system, allowing for real-time responses and adjustments to service delivery.
- Handled high-volume telephone calls to address and resolve customer queries.
Education
High School Diploma -
Lexis Training
Perth, Australia 04.2001 -
BBA - International Business
Ramkhamhaeng University
Bangkok, Thailand 04.2001 -
Skills
- Research ability
- Timely management
- Training and Development
- Issue and complaint resolution
- Team player
- Proactive Self-starter
- Project delivery reporting
- Decisive decision-making
Certification
Care Pro Training
Expect Salary
65,000 Baht / Month
Timeline
SCM CS-Sporting /Retail Team Leader
Maersk company
01.2018 - 9 2020
Customer Service Team Leader (SEA EXP)
Maersk company
07.2007 - 12.2017
High School Diploma -
Lexis Training
04.2001 -
BBA - International Business
Ramkhamhaeng University
04.2001 -
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