MARAUD FORD
United States Of America
Summary
Results-driven operations manager with a strong history of team leadership and policy enforcement. Achieved top regional training awards for First Service Residential through effective safety protocols and training initiatives. Proficient in dispatching and optimizing workforce efficiency, consistently demonstrating superior operational oversight. Aiming to leverage expertise in enhancing operational processes to drive organizational success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
ATOC Controller (Contractor)
C2G
Misawa
06.2023 - 01.2024
- SECURITY CLEARANCE// Secret //Tier 3// #2320709285 // Adjudication By:DOD/CAS on 11-07-2023
- Responsible for performing all functions in ATOC: Information Controllers, Ramp Controllers, Cape Forecasting, Load Planning, Data Records and IT
- Ensure all documentation associated with the Air Terminal Ground Handling scope is forwarded to appropriate agencies for proper accounting
- Reconcile all air terminal reports, gather, and record information in accordance with Air Force Instruction (AFI) 24-605.
Concierge & Front Office Supervisor
First Service Residential
Atlanta
06.2017 - 01.2022
- Supervises & trains the entire concierge staff
- Appoints duties, updates front desk manual & arranges monthly team schedules
- Deliberates instructional design for team members for front desk/ concierge operations
- Keeps track of activity logs and incident reports for the Manager's review.
- Assists in investigations, tape/log reviews for any unusual incidents
- Monitors and controls Electronic Security Control & Emergency Response System
- Works closely with the Property Manager and Front Desk Coordinator to fill shifts when needed
Juvenile Correctional Officer
Dept Of Juvenile Justice YDC
Eastman
08.2014 - 12.2016
- Reported on quality of inmate work and violations committed by prisoners.
- Responded promptly to emergency situations, such as fights or attempted escapes.
- Conducted fire, safety and sanitation inspections.
- Supervised inmates during day-to-day activities.
Security Officer & Supervisor
UPS & Cornwall Security
San DIego /Thousand Oaks
03.2010 - 10.2013
- Control personnel and vehicle entry and exit of Entry Control Points
- Monitored security cameras to identify and respond to suspicious activity.
- Confronted unapproved individuals for questioning to determine course of action.
- Monitored CCTV systems to ensure safety and security of premises.
- Provided security team leadership and contributed to on-call duties.
- Maintained accurate records of security incidents and responses for compliance purposes.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Air Transportation Specialist
United States Air Force
10.1992 - 06.1997
- Planned flight schedules for aircraft carrying passengers, freight, or mail.
- Reviewed manifests to verify that cargo & passengers are loaded properly onto each plane according to established guidelines.
- Directed passengers clearly for quick movement through security screening process.
- Commendations: Desert Shield/Storm, Commendation Medal
- Controlled facility entry and exit points, secured premises and personnel by patrolling property, inspected buildings and equipment and continually observed for safety or security hazards.
Education
Masters of Science - Corporate/ Environmental Sustainability
New England College
Henniker, NH06.2018
B.A. - Bus. Admin., Healthcare Administration, International Business
American Intercontinental University
Atlanta, GA06.2011
Skills
- Team supervision
- Policy enforcement
- Operations management
- Training solutions development
Certification
- Security/Safety Patrol, Giddens Security Corp, Class D Security License, 2016
- GA Dept of Juvenile Justice, Correctional Officer Training, 2014
Timeline
ATOC Controller (Contractor)
C2G
06.2023 - 01.2024
Concierge & Front Office Supervisor
First Service Residential
06.2017 - 01.2022
Juvenile Correctional Officer
Dept Of Juvenile Justice YDC
08.2014 - 12.2016
Security Officer & Supervisor
UPS & Cornwall Security
03.2010 - 10.2013
Air Transportation Specialist
United States Air Force
10.1992 - 06.1997
Masters of Science - Corporate/ Environmental Sustainability
New England College
B.A. - Bus. Admin., Healthcare Administration, International Business
American Intercontinental University
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