Mai Duong
Regional Manager
Bangkok
Summary
Regional Manager with 3+ years at Travelier (formerly 12Go), overseeing business development across Vietnam, Cambodia, and Laos. Track record of building high-performing BD teams, driving commercial partnerships at scale, and delivering measurable revenue and margin growth in Southeast Asia's
transport digitalization space. Operates at the intersection of strategy, data, and field execution across a multi-country P&L. Deploys AI as a strategic thinking partner — using it to stress-test frameworks, accelerate structured outputs, and scale decision making across a multi-country team.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Regional Manager
Travelier (formerly 12Go)
Bangkok
08.2025 - Current
- Lead 5 BD professionals across 3 countries covering the full operator lifecycle — acquisition, onboarding, account management, and commercial negotiation
- Delivered 50% revenue growth and 10% YoY margin improvement while sustaining 30% ticket volume growth
- Secured regional Special Deals at a combined run rate of $8.2M, achieving 97% of target; reduced agency/single-partner dependency by 50% in Vietnam and 90% in Cambodia
- Drove decline rate reduction from 7–8% to ~3% in Vietnam through structured weekly reviews and data-driven processes
- Led APAC packs initiative across 5 countries, generating $2M in revenue
- Led Chinese New Year pre-buy initiative: +127% YoY revenue uplift through pre-secured operator capacity
- Spearheaded APAC campaign strategy with 40% operator participation, delivering 30% YoY ticket growth
- Pioneered Partner Workshop program across APAC (Vietnam → Thailand → Philippines → Indonesia), each with measurable post-event commercial uplift
- Built scalable team foundations: structured weekly/monthly operating rhythms, operator training programs, and feedback-driven culture via Travelead leadership development
Senior Country Manager
12Go / Travelier
Bangkok
01.2024 - 08.2025
- Secured 70 direct contracts, cutting agency dependency and achieving minimum 20% discount per contract
- Contributed to 200% revenue growth ($2M → $4M) and exceeded incremental route/operator targets by 170%
- Improved country margins by 7 percentage points; negotiated 7 Special Deals with margins exceeding 30% vs. country average of 17%
Business Development Manager
12Go
Bangkok
10.2023 - 01.2024
- Onboarded 20+ transport operators including key partners generating up to $1M in annual sales
- Maintained market stability and business continuity during leadership transition period
Senior Customer Support
12Go
Bangkok
01.2023 - 10.2023
- Managed multi-channel customer resolution and monitored complaint patterns to drive systemic service improvements
- Built and maintained transport operator relationships, laying the foundation for transition into BD
- Resolved complex customer inquiries by leveraging deep product knowledge, enhancing customer satisfaction.
- Implemented process improvements that streamlined customer support workflows, resulting in faster service delivery.
- Trained and mentored new team members, improving overall team performance and knowledge retention.
Junior Customer Support (Vietnam, Cambodia)
12Go
07.2022 - 01.2023
- Resolved customer inquiries and issues efficiently, enhancing user experience and satisfaction.
- Provided timely support to customers via multiple channels, ensuring high-quality service delivery.
- Documented customer interactions accurately, contributing to the improvement of support processes.
- Collaborated with team members to streamline workflows, resulting in faster response times.
Sales Executive
YLG Bullion Singapore
Bangkok, Thailand
02.2022 - 06.2022
- Conducted market analysis to identify emerging trends, enabling strategic positioning for team success.
- Collaborated with marketing to develop tailored campaigns, enhancing lead generation and engagement.
Education
BBA - Hospitality Management
Stamford International University
Bangkok01-2018
Skills
- Commercial strategy development
- OTA supply partnerships
- Market analysis
- Revenue management
- Team management
- Cross-functional collaboration
- Training development
- Business intelligence
- Analytical reporting
Websites
Timeline
Regional Manager
Travelier (formerly 12Go)
08.2025 - Current
Senior Country Manager
12Go / Travelier
01.2024 - 08.2025
Business Development Manager
12Go
10.2023 - 01.2024
Senior Customer Support
12Go
01.2023 - 10.2023
Junior Customer Support (Vietnam, Cambodia)
12Go
07.2022 - 01.2023
Sales Executive
YLG Bullion Singapore
02.2022 - 06.2022
BBA - Hospitality Management
Stamford International University