Mahmoud Gaber

Led global integration and project delivery efforts for Fortune 500 clients, managing high-profile implementations of ERP, treasury, and payment solutions. Oversaw cross-functional teams to resolve technical challenges, standardize processes, and deliver scalable solutions while driving operational excellence and mentoring Global Support Center (GSC) teams.

• Spearheaded complex client integrations, aligning strategies with global standards to enhance efficiency and client satisfaction.
• Managed project timelines, stakeholder communications, and high-impact escalations, ensuring seamless service delivery.
• Implemented innovative solutions, leveraging automation and data insights to improve workflows and scalability.
• Mentored and developed GSC teams, fostering independence and a culture of operational excellence.
• Delivered successful outcomes for critical implementations, earning recognition for leadership and collaboration.

• Managed and mentored a team of 11 integration managers, delivering high-quality client solutions and fostering a culture of collaboration and excellence.
• Developed and implemented onboarding and training programs to streamline new hire integration and enhance team performance.
• Partnered with Sales, IT, and Product teams to align client onboarding strategies with business objectives.
• Led workshops on SWIFT updates, ERP integration techniques, and emerging technologies to keep the team ahead of industry trends.
• Identified workflow improvements and implemented strategies that increased team efficiency and productivity.

• Managed intermediate integration projects, ensuring timely delivery, technical accuracy, and alignment with client expectations
• Consulted with clients to optimize payment and reconciliation processes, leveraging ERP-based bank solutions to streamline workflows and enhance efficiency
• Provided technical sales support to large corporate and government sectors, strengthening HSBC’s competitive position in the market
• Analyzed client-reported e-channel incidents, identifying trends and implementing preventive measures to improve product performance and reduce recurring issues
• Collaborated with cross-functional teams, including product and IT, to deliver tailored solutions addressing complex client requirements
• Supported the development of new service offerings by aligning HSBC’s capabilities with emerging market trends and client needs
• Successfully delivered multiple integration projects under tight deadlines, ensuring high levels of client satisfaction
• Improved client onboarding processes by identifying inefficiencies and recommending enhancements adopted across the team
• Played a key role in resolving high-impact e-channel incidents, leading to improved product reliability and client trust

• Transitioned clients from Hexagon to HSBCnet, ensuring seamless migrations and enhanced platform usability.
• Conducted training sessions on HSBCnet functionalities, enabling clients to optimize cash management processes.
• Collaborated with internal teams to troubleshoot issues, streamline workflows, and deliver smooth transitions.
• Analyzed client requirements to develop customized migration strategies aligned with business needs.
• Documented processes and introduced best practices to improve efficiency and reduce errors in future migrations.
• Provided post-migration support, resolving client concerns and fostering strong relationships.

• Supervised multi-language campaigns in English and Spanish, delivering exceptional service to diverse client bases.
• Launched and managed global support campaigns, overseeing recruitment, training, and integration across Latin America and Asia.
• Designed staffing models leveraging resources in India, Mexico, and the Philippines to enhance efficiency and reduce costs.
• Developed training programs to improve team skills, boosting client satisfaction and operational performance.
• Collaborated with technical teams to address system design flaws, optimizing workflows and resolving escalations.
• Conducted process workshops and integration testing to ensure seamless implementation of new systems.