Hi, I’m
Madhan Pillai
Retail Solution Architect
Bangkok,Thailand
Summary
Madhan brings over 15 years of experience in the Retail industry with expertise in Business Analysis, Requirement gathering, and converting business requirements into technical designs. He possesses strong customer exposure and extensive experience in the Implementation, Integration, and support of Oracle Retail applications, including RMS, ReSA, REIM, Allocation, involving multi-level workflow. His comprehensive experience in applications, coupled with a strong functional and technical background, makes him an ideal candidate for merchandising and stores implementation projects.
Professional, experienced, and prepared technology expert with focus on designing and implementing innovative solutions. Proven ability to drive results through effective team collaboration and adaptable problem-solving. Strong skills in systems architecture, cloud computing, and software development. Trusted for reliability and excellence in meeting changing project demands.
Overview
17
years of professional experience
3
Certifications
Work History
Siam Makro
Senior Solution Architect
12.2022 - Current
Job overview
- Design and Process Approach for New Requirements: In this role, am actively participate in the design phase of projects where new requirements are identified. This involves collaborating with stakeholders to understand their needs, defining the scope of the project, and outlining the overall design approach. Madhan is responsible for ensuring that the proposed solutions align with business objectives and are technically feasible.
- Managing Supplier Chain Process: As part of his responsibilities, I oversee the Supplier Chain Process within the organization. This involves managing relationships with suppliers, optimizing the procurement process, and ensuring a smooth flow of goods and services. Madhan may be involved in negotiating contracts, evaluating supplier performance, and implementing strategies to enhance the efficiency of the supply chain.
- Implementing the New Warehouse Process: In this capacity, I lead the implementation of a new warehouse process. This includes assessing the current state of warehouse operations, identifying areas for improvement, and designing and implementing new processes to enhance efficiency, reduce costs, and improve overall logistics. I collaborate with cross-functional teams to ensure a seamless transition to the new warehouse process.
- Customizing Pricing Process Based on Market Trends: Am responsible for customizing the pricing process to align with current market trends. This involves monitoring market conditions, analyzing competitor pricing strategies, and adjusting the organization's pricing models accordingly. I utilize data analytics and market research to make informed decisions about pricing structures that remain competitive and maximize profitability.
- Stabilizing Ordering Process: In this role, I am focused on stabilizing the ordering process within the organization. This includes addressing any issues or inefficiencies in the current ordering system, implementing improvements, and ensuring that the ordering process operates smoothly and reliably. I work closely with IT teams, analyze order fulfillment workflows, and implement changes to enhance the overall stability of the ordering process.
- The core business of Siam Makro is the operation of membership-based Cash and Carry stores, registered under the name of "Makro", throughout Thailand. Siam Makro is a cash and carry wholesaler selling quality Food and Non-Food products, providing the best buying conditions and solutions for their professional customers.
Landmark GroupBangalore, Karnataka
Solution Architect
09.2021 - 11.2022
Job overview
- Involved in the design and process approach for the new requirement.
- Worked on the automation process for e-com returns.
- Worked on the solution to implement furniture items in Marketplaces.
- Worked on the performance issue related to e-invoicing process.
- Worked on implementing the GST changes for Footwear.
- Managing the team of 14 members and delivering many projects.
- Landmark Group is an Indian multinational conglomerate based in Dubai, UAE headed by Micky Jagtiani, who is the Founder and Chairman of the company. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement and baby products. The group also has interests in hospitality & leisure, healthcare and mall management.
Central GroupBangkok, Thailand
Techno/Functional Consultant
03.2021 - 08.2021
Job overview
- Worked closely with key stakeholders to develop a product business case.
- Make recommendations for operating models based on use cases, the competitive landscape, and technology trends.
- Prioritize requirements and align with all other teams around a product or large-scale release.
- Through primary user research and workshops.
- Collaborate with the product sponsors, solution architect and development team to find best.
- Solutions that can be delivered in time and cost sensitive manner.
- Central Group which is well-known as the biggest retail in Thailand. They provide the best solutions for Central Group worldwide by creating strong technology foundation, group collaboration, and Omni channel framework to ensure we are driving Central Group into the future and always be the leading in retail technology.
Siam Makro Cash and Carry
Team Lead
03.2014 - 02.2021
Job overview
- Involved in the design and process approach for the new requirement for custom application.
- Worked closely with business on getting the requirement.
- Customized ordering process to fix the logistic issues.
- Worked on the expansion to new countries like India, Thailand, Cambodia & Myanmar.
- Defect fixing, and issue resolution based on QA testing.
- Worked on implementing the e-commerce platform for Makro.
- Analysis, design, and development for Custom Mod team. As senior member of the team manages the deliverables, gives technical guidance and co-ordinate deliverables.
- Managed a team of 7 members and delivered many projects in the last few years.
- The core business of Siam Makro is the operation of membership-based Cash and Carry stores, registered under the name of "Makro", throughout Thailand. Siam Makro is a cash and carry wholesaler selling quality Food and Non-Food products, providing the best buying conditions and solutions for their professional customers.
Oracle Retail (RGBU)
Technical Consultant
10.2012 - 02.2014
Job overview
- Worked on defects on various versions of RMS (10, 12, 12 L10N, 13.0, 13.1, 13.2)
- Recreated the defect and worked with Oracle GRID support team and customer to understand the business impact of the defect.
- Worked with Technical and Functional Leads to understand the problem and proposed solution.
- Modified code and created test cases to unit test the defect fix.
- Produced necessary standard documentation for the end customer to apply the defect fix.
- Followed standard Oracle SE process to carry the defect through its normal life cycle Used tools like Bug DB, XREF Tool and TR Tool.
- Worked on Forward Ports from various versions to 13.2.6.
- The purpose of this project is to fix the defects logged for RMS application in various versions. These defects were entered by the retail customers (external) or Oracle QA teams (internal).
Logic Information Systems
Technical Consultant
03.2009 - 10.2012
Job overview
- Gander Mountain (US): Integrated legacy Ecometry systems with RMS/RPM across three project phases covering foundation, sales, and inventory data requirements.
- Kirkland’s (US): Led a one-time conversion effort from ORMS to COGNOS and WMS to synchronize item data using PL/SQL and UNIX shell scripting.
- Von Maur (US): Converted legacy system data into RMS base tables, covering merchandising hierarchy, replenishment parameters, and interface automation.
- Talbots Inc (US): Designed and developed generic shell wrapper scripts for RPAS batch modules (CLUSTER, AP, SPO, and MFP) and managed automated scheduling.
Education
Sree Sastha Institute of EngineeringChennai, India
B.E from Electronics and Communication Engineering
01.2008
Skills
Design and define process-oriented approaches for custom enterprise applications
Extensive customization of Replenishment and Ordering processes to meet complex business needs
Proven experience in expanding into new retail channels and deploying business solutions for process transformation (B2B, BPM, and E-commerce)
Strong exposure to large-scale business expansion and rollout projects across India, Thailand, Cambodia, and Myanmar
Specialized in Oracle Retail Merchandise Operations Management, including RMS, ReIM, AIP, SIM, RPM, and BIP
Hands-on Supply Chain experience, including integration and operational support with Warehouse Management Systems (WMS) for inventory, inbound, outbound, and fulfillment processes
Leadership in nightly batch operations, providing root-cause analysis and guidance during batch failures to ensure business continuity
Certification
C, C++ (NIIT) October 2008
Retail System Experience
- Oracle Retail Merchandising System (RMS) Version 13.2.7, 14.1
- Oracle Retail Allocation Version 13.2
- Oracle Retail Invoice Matching (ReIM) Version 13.2
- Oracle Retail Price Management (RPM) Version 13.2
- Store Inventory Management (SIM) Version 13.2
- Oracle Retail Sale Audit (ReSA) version 13.2
- Order Management System
- E commerce Application
- WMS
Timeline
Senior Solution Architect
Siam Makro
12.2022 - Current
Solution Architect
Landmark Group
09.2021 - 11.2022
Techno/Functional Consultant
Central Group
03.2021 - 08.2021
Team Lead
Siam Makro Cash and Carry
03.2014 - 02.2021
Technical Consultant
Oracle Retail (RGBU)
10.2012 - 02.2014
Technical Consultant
Logic Information Systems
03.2009 - 10.2012
Sree Sastha Institute of Engineering
B.E from Electronics and Communication Engineering