Lucas Gaspar Palma
Perth
Summary
Positive, upbeat personality with friendly and approachable demeanor. Possesses knowledge of customer service principles and hospitality standards, ensuring smooth and efficient service. Capable of creating welcoming atmosphere and enhancing guest satisfaction.
Overview
2
2
years of professional experience
Work History
Hotel Waiter
Schlossgut Oberambach Bio Hotel
06.2023 - 04.2024
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Hotel Waiter
Hotel Comercio S.A
06.2022 - 03.2023
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences.
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
Education
Bachelor of Science - Exercise Science
National University FASTA
Mar Del Plata, Buenos Aires, Argentina.04.2024
Skills
Cleanliness
Order Taking
Social Perceptiveness
Reservation Management
Languages
Spanish
Native language
Italian
Beginner
A1
English
Upper intermediate
B2
Timeline
Hotel Waiter
Schlossgut Oberambach Bio Hotel
06.2023 - 04.2024
Hotel Waiter
Hotel Comercio S.A
06.2022 - 03.2023
Bachelor of Science - Exercise Science
National University FASTA
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