Lily Tan

Work History

Waa Cow

raffles place

08.2022 - 04.2023

Greeted guests warmly to foster welcoming environment.
Cleaned and set up tables to promptly seat guests and reduce wait times.
Entered orders accurately to produce finalized checks and attain correct payments from guests.
Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
Upselling alcoholic drinks and food to customers.
Assists in customer needs and satisfaction.
Addressed and handled customer complaints in polite and professional manner.
Checked on guests throughout meal to attend to needs and provide great service.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Lola Faye Cafe

01.2022 - 07.2022

Memorized recipes for specialty coffee beverages and seasonal offerings.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Operated espresso machines and commercial coffee brewers to create beverages.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Promoted additional items with beverages, increasing store sales.

cornerstone global partners pte ltd

07.2021 - 11.2021

Donned and removed personal protective equipment (PPE) per company protocols.
Protected individual confidentiality as prescribed by local, state, and federal mandates.
Oversaw in-person and curbside patient registration and processing.
Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.

Eggs N Things

10.2018 - 05.2019

Remained calm and poised when dealing with difficult customers or during busy shifts.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept server areas clean and stocked to increase efficiency while working tables.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Clear and set up tables for customers.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Ensure customers satisfaction throughout the day.