Lika Kang
Quality Analyst
Bangkok,10
Summary
Driven professional with a proven track record in quality improvement and data analysis, honed at Gearinc Services (Thailand) Co., Ltd. Excelled in enhancing team accuracy and performance through innovative strategies and detailed RCA/Insight reports. Skilled in Excel and bilingual in Chinese and English, demonstrating exceptional analytical and communication abilities.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Gearinc Services (Thailand) Co., Ltd.
12.2023 - Current
- Review weekly and monthly team accuracy performance
- Daily coaching on team on both team performance and behavior
- Weekly data scrubbing for RCA on WBR and MBR for team performance
- Learn, Adapt to weekly policy updates in order to cascade to team under supervision
- Find new method to help both individual and team improve their accuracy and other KPIs
Accounting Assistant
Cambodia Airports
07.2022 - 11.2023
- Responsible for cash collection between airlines and airport
- Responsible for accounting management for airport aviation revenue
- Responsible for accounts receivable for airport aviation revenue
- Responsible for contract review between airlines and airport
Customer Service Officer
Canadia Bank
10.2021 - 06.2022
- Consult customers on banking products and services
- Ensure proper data entries and transactions of products and services provided to customers
- Prepare routine records and reports
Education
Bachelor Degree - Accounting And Finance
CamEd Business School
Phnom Penh, Cambodia 04.2001 -
High School Diploma -
Chhong Cheng Chinese School
Phnom Penh 04.2001 -
Skills
Quality Improvement
RCA/Insight Reports
Data Scrubbing Process
Excel/Spreadsheet
Chinese Speaking/Writing
English Speaking/Writing
Timeline
Quality Analyst
Gearinc Services (Thailand) Co., Ltd.
12.2023 - Current
Accounting Assistant
Cambodia Airports
07.2022 - 11.2023
Customer Service Officer
Canadia Bank
10.2021 - 06.2022
Bachelor Degree - Accounting And Finance
CamEd Business School
04.2001 -
High School Diploma -
Chhong Cheng Chinese School
04.2001 -
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