Leticia COURTINE-GUILLAUME
Chiang Mai,Muang Chiang Mai
Summary
Delivers attentive service across customer-facing roles, building trust through clear communication and careful follow-through. Manages bookings, travel arrangements, and on-site support with accuracy and calm judgement. Solves problems quickly to keep arrangements on track and clients well supported. Builds positive client relationships through clear communication, reliability, and attention to detail. Handles changing requests and busy workloads with adaptability and sound judgement. Supports business goals by combining organisation, customer care, and practical problem solving.
Overview
3
3
Languages
18
18
years of professional experience
Work History
Product Manager
Chiangmai Vacations
Chiang Mai
11.2017 - Current
- Creating a tailor-made programme for customers.
- Dealing with foreign country agencies.
- Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.
- Taking care of customers on site
Receptionist
Best Western
Lyon, France
10.2013 - 10.2017
Pastry Chef
French restaurant
Lyon, France
10.2008 - 10.2013
Education
Pastry
Cooking School
Lyon2007
Science
High School Diploma
Lyon2005
Skills
- Customer relationship management
- Itinerary planning
- Adaptive problem solving
- Cost control
- Creative presentation
- Production and costing
Languages
English
Upper Intermediate
B2
French
Proficient
C2
Thai
Upper Intermediate
B2
Interests
- Team Sports
- Travel
- Animation
- Video Games
Timeline
Product Manager
Chiangmai Vacations
11.2017 - Current
Receptionist
Best Western
10.2013 - 10.2017
Pastry Chef
French restaurant
10.2008 - 10.2013
Pastry
Cooking School
Science
High School Diploma