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Leslie Sutton
Area Manager
Monroe
Summary
Enterprising Area Leader successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Area Leader
7-11 Corporation
10.2020 - Current
- Improved employee turn-over taking it from 220% 1/18/21 to currently at 83% with all leadership positions filled
- Human Resource experience, training, hiring and accountability
- Work with Franchise owners to run better sales and profits and maintain thier locations to company standards
- Loss Prevention, cash controls, lottery controls and inventory management
- Currently merchandise and cash variation are under budget coming at .32% of sales on a budget of .50%
- Run a 14 store market with sales in excess of 1.8 million a year
- Review P&L statments, forcast budgets, payroll controls.
Market Manager
CircleK
12.2018 - 10.2020
- 25 store, dual market management experience with sales in excess of 1.4 million a year
- Drove my current market to a positive 5.5% over budget in FY19, from a deficit of -32% to budget when I first took control on January 18, 2019
- Improved employee turn-over taking it from 220% 1/18/19 to currently at 76%
- Hired, trained and promoted 6 store managers in less than 12 months to stabilize and fulfill the prior openings
- Coordinated and established hiring fairs, taking them outside to the parking lot and interacting with the community on site
- Establishing better brand recognition for future employees
- Current “Reach for the Beach Winner” for overall sales performance along with 3 of my market store managers
- Currently merchandise and cash variation are under budget coming at .52% of sales on a budget of .70%
- Currently salaries under budget in the market with respects to current covid-19 challenges.
District Manager
FALLAS/FACTORY-2U
05.2018 - 12.2018
- Organized and oversaw sales floor and visual merchandising
- Ensured inventory accuracy and detailed cycle counting process
- Handled sales budgets, Human resource, which significantly improved performance efficiency of employees
- Immediately drove sales to an 8% over budget in a 4 month period, resulting in a 12% over budget during my time
- Reduced shrink to .8% of sales on a budget of 1.5%
- Guaranteed customer satisfaction by providing prompt assistance and service while ensuring compliance of weekly company advertisements.
DMIT
Toys R Us/ Babies R US
08.2017 - 05.2018
- Improved overall store shrink by .6% bringing it to the bottom line
- Ensuring stores met the current matrix in Instant Credit, Square Trade and Loyalty programs
- Consistently improved our processing time and accuracy of online orders
- Re-enforced company standards on monthly visits by working with Associates and management staff to merchandise, identify areas of opportunity, capitalize on cross merchandising to ensure maximum sales and ensure that the store met or exceeded company standards on customer service
- 13 Store District with average sales in excess of 550 million in sales
- Hiring, training and staff accountability.
District Manager
Family Dollar
10.2015 - 08.2017
- The district was trending at a 3.1% and finished at a 2.3% under budget by .25% during my tenure
- Issued payroll budgets and ensured stores worked within their allotted hours
- Taught and trained associates to merchandise by implementing cross merchandising items of higher margin to drive profits
- Partnered with HR to implement IDP plans for all associates wanting to advance within the company
- This produced solid foundations for growth and resulted in fewer employee turn-overs and positive morale
- Re-enforced company standards on monthly visits by working with associates to merchandise, and identify areas of opportunities for the store manager
- Ensuring that each visit was training and teaching experience
- YTD sales (2016) increased 14.4% over budget.
Store Manager
Family Dollar
05.2013 - 10.2015
- Organized and oversaw sales floor and visual merchandising
- Ensured inventory accuracy and detailed cycle counting process
- Handled sales budgets, Human resource, which significantly improved performance efficiency of employees
- Ensured store profitability through strategic marketing driving sales to an 8% comp in a 4 month period, resulting in a 12% comp at year end and a .8% in shrink
- Guaranteed customer satisfaction by providing prompt assistance and service while ensuring compliance of weekly company advertisements.
Receiving Manager
Tractor Supply Company
06.2012 - 06.2013
- Administered all receiving processes for a 300 million store
- Maintained Accuracy of data entry and sock inventory, managed payroll expenses within budget
- Organized merchandise receiving dock and processed merchandise in a timely manner
- Supervised and motivated 12 to 15 employees and ensured compliance with all operating procedures.
Store Manager
Dollar General
05.2008 - 06.2012
- Managed all aspects of a 7,500 sq
- Ft
- Retail shop
- Ensured accuracy of all inventory
- Created and maintained daily sales analysis paperwork and reports
- Ensured a safe work environment by reducing theft and a secure sales floor
- Hired, trained and developed all store associates to provide a great customer shopping experience.
Education
Associate of Arts - Business Management & Mathmaatics
Community College of Allegheny County
West Mifflin, PA.No Degree - Business Management & Mathematics
Geneva College
Beaver Falls, PA. 05.2001 - 05.1986
High School Diploma - undefined
Baldwin High School
Skills
Leadership skills
undefinedReferences
- Rodolfo Tovar, Market Manager/Mentor
- Leslie Brown, Market Manager (2616)
- James Layfield, Owner/Operator
- Robert Shelly Friend
Software
Singer/Songwriter/musician
Musician, play guitar, drums & Bass. Recorded and wrote songs in Nashville. Love to sing and play in bands but have resorted more to Karaoke.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Leader
7-11 Corporation
10.2020 - Current
Market Manager
CircleK
12.2018 - 10.2020
District Manager
FALLAS/FACTORY-2U
05.2018 - 12.2018
DMIT
Toys R Us/ Babies R US
08.2017 - 05.2018
District Manager
Family Dollar
10.2015 - 08.2017
Store Manager
Family Dollar
05.2013 - 10.2015
Receiving Manager
Tractor Supply Company
06.2012 - 06.2013
Store Manager
Dollar General
05.2008 - 06.2012
No Degree - Business Management & Mathematics
Geneva College
05.2001 - 05.1986
Associate of Arts - Business Management & Mathmaatics
Community College of Allegheny County
High School Diploma - undefined
Baldwin High School
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