Mountaineering rock-climbing
Lauren Carr
Senior Operations Manager
Denver
Summary
Desiring relocation to Bangkok, Thailand
Dynamic hospitality, sales, and operations professional with a proven record of leading high-performing teams and delivering five-star client experiences. Former expatriate with lived experience across Southeast Asia, blending Western business standards with deep cultural fluency in Thai and regional hospitality values. Recognized for driving revenue growth, retention, and brand reputation through polished leadership, cross-cultural communication, and unwavering attention to detail.
Overview
3
3
Certificates
4
4
Languages
Work History
Luxury Training Director
Advanced Aesthetic & Wellness Academy
2022 - 2025
- Lead and develop advanced training programs emphasizing world-class guest service and brand excellence. Manage a diverse team of educators and coordinators ensuring consistent delivery of luxury-level standards. Build partnerships with product lines and vendors to expand training opportunities and elevate brand image. Oversee daily operations, scheduling, and client experience protocols serving hundreds of students and guests.
Operations & Client Experience Manager
Boutique Health and Wellness Brands
2018 - 2022
- Implemented client-care standards mirroring high-end customer service and sales teams, resulting in top regional reviews. Increased retention and membership sales through tailored service programs and personal client outreach. Coordinated service delivery across multiple departments while maintaining elite quality control measures. Designed client feedback and follow-up systems that boosted repeat visits by more than 80%
Senior Educator & International Program Consultant
Southeast Asia & U.S.
2014 - 2017
- Delivered luxury-focused training programs in Kuala Lumpur Malaysia, emphasizing Western service standards and cultural sensitivity. Advised emerging Physical Fitness academies and Internatioal schools on operational structure, curriculum design, and client-relations models. Strengthened team morale and consistency through cross-cultural mentorship and professional development.
Education
Health And Wellness
International College of Esthetics
Denver Colorado 09-2018
Health And Fitness
International Sports Science Association
Kuala Lumpur, Malaysia 06-2016
Skills
Organizational skills
Certification
Licensed Master Esthetician
Accomplishments
Licensed Master Educator in Medical Aesthetics
Advanced International Leadership and Wellness Training
Awarded Best Technical School 2025 and Best Beauty School 2024 for excellence in leadership and program development
Interests
Skydiving
Hiking 14,000ft Mountains in Colorado
Kayaking
Scuba Diving
Experiencing new culinary arts
Timeline
Luxury Training Director
Advanced Aesthetic & Wellness Academy
2022 - 2025
Operations & Client Experience Manager
Boutique Health and Wellness Brands
2018 - 2022
Senior Educator & International Program Consultant
Southeast Asia & U.S.
2014 - 2017
Health And Wellness
International College of Esthetics
Health And Fitness
International Sports Science Association
Languages
English
Native or Bilingual
Japanese
Limited Working
Spanish
Limited Working
Thai
Elementary
Core Competencies
- Luxury Hospitality
- Client Experience Strategy
- Cross-Cultural Leadership
- Staff Training & Development
- Sales & Revenue Growth
- High-End Customer Service
- Spa & Wellness Operations
- Brand Reputation Management
- Business Process Optimization
Outdoor enthusiasts
I am an avid outdoor enthusiast who finds purpose and inspiration in nature. Whether hiking mountain trails, traveling to new landscapes, or discovering hidden natural spaces, I thrive in environments that encourage curiosity and growth. Time outdoors fuels my passion for exploration and deepens my desire to continuously learn, adapt, and connect with the world around me. These experiences have shaped my resilience, broadened my perspective, and enriched both my personal and professional life.
Key Achievements
- Directed luxury training programs recognized for exceptional guest service outcomes and repeat-client growth
- Scaled monthly sales and service retention for multiple premium spa and wellness operations
- Spearheaded five-star customer experience standards that earned top regional recognition
- Managed dual-campus operations with full staff training, scheduling, and customer engagement oversight
- Guided cross-cultural teams with empathy, performance coaching, and consistent brand alignment
Core Competencies
- Luxury Hospitality
- Client Experience Strategy
- Cross-Cultural Leadership
- Staff Training & Development
- Sales & Revenue Growth
- High-End Customer Service
- Spa & Wellness Operations
- Brand Reputation Management
- Business Process Optimization
Outdoor enthusiasts
I am an avid outdoor enthusiast who finds purpose and inspiration in nature. Whether hiking mountain trails, traveling to new landscapes, or discovering hidden natural spaces, I thrive in environments that encourage curiosity and growth. Time outdoors fuels my passion for exploration and deepens my desire to continuously learn, adapt, and connect with the world around me. These experiences have shaped my resilience, broadened my perspective, and enriched both my personal and professional life.