Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ladda Sarasith

Support Service Supervisor And EX-Cabin Crew Supervisor
Lumlukka Pathumthani Thailand,13

Summary

Cabin Crew Supervisor & Instructor Proactive customer-orientated professional with over 15 years of experience in the Airlines Industry. I am a self-motivated team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Experienced in training and mentoring new members.Confident public speaker with experience of giving presentations and training sessions. I have worked in challenging pressurized environments where high standards are expected.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language

Work History

Support Services Supervisor

Medpark Hospital
BKK, Thailand
07.2022 - Current
  • Created, prepared and delivered reports to various departments.
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored employee and customer interactions to assess quality of service.
  • Tracked and documented metrics, and evaluated trends.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Cabin Crew Supervisor

Norwegian Air Shuttle ASA Fornebu
, Norway
02.2013 - 03.2020
  • Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
  • Participated in team-building activities to enhance working relationships.
  • Coordinated training for over 500 personnel, covering topics such as tactical planning,
  • Oversaw routine and unplanned security searches, as well as regular facility and grounds patrols, to protect personnel and assets.
  • Assisted service members with completing forms to keep battalion paperwork accurate and current.
  • Performed more than 100 evaluations to assess service members and assist with promotion plans.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Senior Cabin Crew Member

Jet Asia Airways BKK Thailand
BKK, Thailand
06.2012 - 02.2013
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Ensured safety and comfort of customers onboard aircraft.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Controlled entertainment for passengers through onboard video and audio systems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team-building activities to enhance working relationships.

Senior Cabin Crew

Royal Jordanian Amman Jordan
07.2007 - 05.2012
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Ensured safety and comfort of customers onboard aircraft.

Cabin Crew

Pakistan International Airlines BKK Thailand
12.2005 - 04.2007


  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Checked whether personnel completed required duties and responsibilities during respective shifts.

Customer Service Officer

Bumrungrad International Hospital
04.2004 - 11.2005
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Promoted company brand and unique offerings through personalized customer service.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed data entry to record call notes, suggestions and questions.

Education

English, MassCommunication

Ramkhamhaeng University Huamark
05.1999 - 05.2003

Skills

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Accomplishments

  • Supervised team of Norwegian staff members.
  • Achieved Great Customer service award by introducing Training program for Train the trainer Project
  • The most favorite supervisor of the year 2017 (Norwegain)
  • Top sale of Duty Free on board sale year 2018 (Norwegian)
  • Best performance of the year 2011 (Royal Jordanian)

Timeline

Support Services Supervisor

Medpark Hospital
07.2022 - Current

Cabin Crew Supervisor

Norwegian Air Shuttle ASA Fornebu
02.2013 - 03.2020

Senior Cabin Crew Member

Jet Asia Airways BKK Thailand
06.2012 - 02.2013

Senior Cabin Crew

Royal Jordanian Amman Jordan
07.2007 - 05.2012

Cabin Crew

Pakistan International Airlines BKK Thailand
12.2005 - 04.2007

Customer Service Officer

Bumrungrad International Hospital
04.2004 - 11.2005

English, MassCommunication

Ramkhamhaeng University Huamark
05.1999 - 05.2003

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Ladda SarasithSupport Service Supervisor And EX-Cabin Crew Supervisor