Ladawan Phunnakit
Phuket,83
Summary
Perceptive educator with solid record of accomplishment in attaining and surpassing targets during 2023-2024 year career. Stay on top of trends in education to maintain modern, efficient systems meeting needs of diverse students. Solid relationship-builder with decisive approach to solving operational problems.
Overview
6
6
years of professional experience
Work History
ADMISSION OFFICER
UWC Thailand
10.2023 - Current
- Greeting visiting families and collecting their contact information through the OpenApply online admissions system and by email
- Providing exceptional customer service throughout the entire admissions process, from enquiry to enrollment and withdrawal
- Responding to enquiries in a timely manner, whether by email, telephone, or in-person
- Conducting school tours and showcasing the school campus to prospective families
- Coordinating and overseeing admissions and language assessments, including arranging interviews with school principals and relevant teachers
- Communicating new student start dates and relevant information to teachers and adding it to the calendar
- Connecting new families with the school's Parents Ambassadors
- Monitoring and following up on school fee payments before student enrollment
- Routinely following up with applicants who have incomplete applications and encouraging them to complete the admissions requirements
- Clearly explaining the admissions process, entry requirements, assessments, visa requirements, and programs to all families and visitors
- Assisting division principals by reviewing and summarizing admissions reports and confidential recommendations
- Supporting the communications and marketing team when required at school and general events
- Being knowledgeable about the International Baccalaureate Programme, the UWC movement, and the school's programs
- Assisting with on-campus initiatives that require translation and interpretation
MARKETING MANAGER ASSISTANT
Ocean Might Management Inc
04.2023 - 10.2023
- Conduct interviews with new candidates while implementing office policies, regulations, and procedures to enhance team control and workflow efficiency.
- Spearhead the development and execution of new product launches, devising strategies to drive product growth. Additionally, provide translation services from Chinese to Thai for various forms of verbal communication such as questions, answers, statements, arguments, and explanations.
- Consistently conduct market research to gather information on comparable products and pricing, keeping the Thai marketing manager updated. Ensure sales agents and online retail teams are equipped with up-to-date product information and resources.
- Analyze consumer rating reports and questionnaires to gain insights into market trends and preferences.
- Plan and organize promotional events, both traditional and digital, and actively participate in them to ensure their success.
- Oversee the telesales team, providing guidance to junior staff, assigning sales scripts and customer answer sheets.
- Monitor and evaluate the performance of the sales team, setting weekly and monthly sales targets.
- Compile and deliver comprehensive sales reports for review and analysis.
RECRUITMENT & EMPLOYEE RELATIONS FRONT-END SPECIALIST
BEST MANPOWER INC
03.2022 - 04.2023
- Deliver accurate and timely HR and Employee Relations advisory services in compliance with relevant legislation and best practices.
- Follow client management or HR directives and adhere to case escalation procedures based on company protocols and handbooks.
- Listen to and consider perspectives from both managers and employees to resolve issues effectively.
- Coordinate and follow up on employee case issues with the Department of Labor in the Philippines.
- Review all documents related to employee-client-internal team interactions for efficiency and confidentiality.
- Monitor employee contracts and conduct evaluations according to company procedures.
- Provide situational data through case tracking of all Employee Relations incidents.
- Ensure compliance with federal and state employment laws and regulations.
- Utilize marketing analytics techniques to gather data from various sources such as social media and web analytics.
- Update spreadsheets, databases, and inventories with relevant information.
- Assist in organizing promotional events and digital campaigns, and participate to ensure their success.
- Develop telesales sales scripts and customer answer sheets.
- Manage the telesales team, including providing assistance to junior staff.
- Monitor the performance of the sales team and set weekly and monthly sales targets.
- Compile and present comprehensive sales reports.
CHINESE TEACHER & VICE PRINCIPLE ASSISTANT
PHUKETTHAIHUA ASEAN SCHOOL
07.2020 - 10.2021
- Teaching Chinese classes for 9-12 grade students
- Develops, plans, and implements curriculum, lesson plans, and educational programs for student audiences within areas of expertise
- Advises, tests, and teaches students audiences in a variety of academic subjects
- Presents and reinforces learning concepts within a specified subject or subject area
- Answers student inquiries and resolves problems related to curriculum and course prerequisites, referring to catalogs, written course descriptions, and other appropriate sources
- Plans develop and oversees community outreach activities for targeted student populations
- Promotes programs and recruits students through networking with local school and community groups
- Prepares appropriate documentation and reports on programs and on student progress
- Organizing Studies Abroad Consulting find the best way and solution for the student to achieve their college goals
- Coordinate with China schools/universities for school activities & event
- Coordinate with China university to endorse students to China plus assist students for their university applications
- Conduct & organizing school seminar studying abroad events each year
- Creative designer with the responsibility of developing both physical and digital marketing items such as School Billboard Digital Banner, Physical Banner & Event Banner
24/7 ADMINISTRATIVE OFFICER
DAKING CORPORATION INC
07.2018 - 06.2020
- Managed the performance of multiple teams and completed all assigned tasks
- Experienced in managing 24 hour office operations using multiple languages
- Developed and managed office administration team to help improve work carries plus led weekly meeting to present current situation plus managing closure of all follow-up actions
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
- Processed needs for various organizations in office such as purchasing, car monitoring plus maintain office cleanliness
- Responsible for the daily management of the company's administrative assets including maintenance vendors to repair or replace damaged office equipment
- Procurement of products for the company Office necessities, medicines, sanitary products, including employee dormitory products
- Responsible the planning office seasonal activities & office Decoration such as Christmas Day & Chinese Holidays
- Using independent judgement, determines what information requires immediate attention of the Regional Director or other leadership team members, and delegates or refers other matters to various staff or departments
- Monitoring 24/7 Driver, Office Cleaner & 200+ oversea employees under company rules and regulations
- Maintaining office secure & confidential with walk-in guest or employees
- Checking & Monitoring office fire extinguisher & whole office main tenant
- Computer skills plus developed design all needs for office usage
- Proficient in using Microsoft Office suite
Education
Bachelor Of Art in Chinese Pedagogy -
Huaqiao University
01.2018
Skills
- Project Management
- Problem Solving
- Creativity
- Leadership
- Recruitment
- Online Marketing
- Customer Service
- Critical Thinking
Languages
English
Thai
Chinese
Timeline
ADMISSION OFFICER
UWC Thailand
10.2023 - Current
MARKETING MANAGER ASSISTANT
Ocean Might Management Inc
04.2023 - 10.2023
RECRUITMENT & EMPLOYEE RELATIONS FRONT-END SPECIALIST
BEST MANPOWER INC
03.2022 - 04.2023
CHINESE TEACHER & VICE PRINCIPLE ASSISTANT
PHUKETTHAIHUA ASEAN SCHOOL
07.2020 - 10.2021
24/7 ADMINISTRATIVE OFFICER
DAKING CORPORATION INC
07.2018 - 06.2020
Bachelor Of Art in Chinese Pedagogy -
Huaqiao University
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