LADAPHAN KHONGKUMNERD
Scrum Master
Bangkok
Summary
Experienced Product Owner/Scrum Master with 10 years of expertise focusing on scalable B2B software solutions in Telecom, Media, and Fintech sectors. Proficient in connecting business and technology through Agile methods, stakeholder engagement, and product lifecycle management. Skilled at translating customer needs into practical product strategies and roadmaps, promoting cross-functional teamwork for timely project completion.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Product Owner / Scrum Master / Implementation Analyst
MEDIAGENIX BANGKOK LTD
09.2017 - Current
- Led end-to-end implementation of WHATS’ON CMS for top-tier broadcasters (MediaCorp, StarHub, Disney), ensuring alignment between product vision and client needs.
- Owned the product backlog and prioritized features based on customer impact and business value.
- Acted as key liaison between clients, developers, and business consultants to ensure shared understanding and successful delivery.
- Facilitated Agile ceremonies for a 10-member cross-functional team, driving continuous improvement through metrics and retrospectives.
- Defined integration solutions and documented complex workflows using REST APIs.
- Supported successful go-lives through on-site client training, testing, and hypercare support.
- Authored and maintained knowledge base and solution documentation for ongoing client success.
Technical Consultant
GEMALTO (THAILAND)
09.2014 - 08.2017
- Managed SIM card product lifecycle from technical requirement gathering to deployment for telecom clients.
- Delivered technical solutions, presentations, and training to regional customers and internal teams.
- Ensured timely resolution of product issues with strong coordination across Sales, R&D, and Manufacturing.
NPI / Process Engineer
GEMALTO MANUFACTURING SITE (AUSTRALIA)
05.2012 - 08.2014
- Executed new product introductions and customer change requests through UAT/PAT.
- Led internal improvement projects enhancing operational efficiency and security.
Software Engineer – Deployment & Support
GEMALTO PTE LTD (SINGAPORE)
01.2009 - 05.2012
- Deployed and supported card personalization systems across telecom and banking verticals in Asia.
Consultant – Investment Systems
SS&C TECHNOLOGIES
07.2006 - 11.2007
- Implemented and supported investment accounting systems (CAMRA), providing post-go-live consultancy and client support.
Education
Master of Technology - Internet & Web Computing
Royal Melbourne Institute of Technology
01.2005 - 01.2006
Bachelor of Science - undefined
Chulalongkorn University
01.2000 - 01.2004
Skills
Agile Product Ownership
Scrum Leadership
Product Lifecycle Management
Requirements Gathering
User Story Mapping
Stakeholder Engagement
Client Engagement
Workflow Optimization
Process Optimization
REST API Integration
Agile Tools
JIRA
Confluence
SharePoint
SQL
UAT Testing
PAT Testing
Cross-functional Team Facilitation
Multicultural Team Collaboration
Certification
Certified ScrumMaster (CSM), Scrum Alliance, 01/23
Willing To Travel
True
Timeline
Product Owner / Scrum Master / Implementation Analyst
MEDIAGENIX BANGKOK LTD
09.2017 - Current
Technical Consultant
GEMALTO (THAILAND)
09.2014 - 08.2017
NPI / Process Engineer
GEMALTO MANUFACTURING SITE (AUSTRALIA)
05.2012 - 08.2014
Software Engineer – Deployment & Support
GEMALTO PTE LTD (SINGAPORE)
01.2009 - 05.2012
Consultant – Investment Systems
SS&C TECHNOLOGIES
07.2006 - 11.2007
Master of Technology - Internet & Web Computing
Royal Melbourne Institute of Technology
01.2005 - 01.2006
Bachelor of Science - undefined
Chulalongkorn University
01.2000 - 01.2004