Summary
Overview
Work History
Education
Skills
Certification
Willing To Travel
Timeline
Generic
LADAPHAN KHONGKUMNERD

LADAPHAN KHONGKUMNERD

Scrum Master
Bangkok

Summary

Experienced Product Owner/Scrum Master with 10 years of expertise focusing on scalable B2B software solutions in Telecom, Media, and Fintech sectors. Proficient in connecting business and technology through Agile methods, stakeholder engagement, and product lifecycle management. Skilled at translating customer needs into practical product strategies and roadmaps, promoting cross-functional teamwork for timely project completion.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Product Owner / Scrum Master / Implementation Analyst

MEDIAGENIX BANGKOK LTD
09.2017 - Current
  • Led end-to-end implementation of WHATS’ON CMS for top-tier broadcasters (MediaCorp, StarHub, Disney), ensuring alignment between product vision and client needs.
  • Owned the product backlog and prioritized features based on customer impact and business value.
  • Acted as key liaison between clients, developers, and business consultants to ensure shared understanding and successful delivery.
  • Facilitated Agile ceremonies for a 10-member cross-functional team, driving continuous improvement through metrics and retrospectives.
  • Defined integration solutions and documented complex workflows using REST APIs.
  • Supported successful go-lives through on-site client training, testing, and hypercare support.
  • Authored and maintained knowledge base and solution documentation for ongoing client success.

Technical Consultant

GEMALTO (THAILAND)
09.2014 - 08.2017
  • Managed SIM card product lifecycle from technical requirement gathering to deployment for telecom clients.
  • Delivered technical solutions, presentations, and training to regional customers and internal teams.
  • Ensured timely resolution of product issues with strong coordination across Sales, R&D, and Manufacturing.

NPI / Process Engineer

GEMALTO MANUFACTURING SITE (AUSTRALIA)
05.2012 - 08.2014
  • Executed new product introductions and customer change requests through UAT/PAT.
  • Led internal improvement projects enhancing operational efficiency and security.

Software Engineer – Deployment & Support

GEMALTO PTE LTD (SINGAPORE)
01.2009 - 05.2012
  • Deployed and supported card personalization systems across telecom and banking verticals in Asia.

Consultant – Investment Systems

SS&C TECHNOLOGIES
07.2006 - 11.2007
  • Implemented and supported investment accounting systems (CAMRA), providing post-go-live consultancy and client support.

Education

Master of Technology - Internet & Web Computing

Royal Melbourne Institute of Technology
01.2005 - 01.2006

Bachelor of Science - undefined

Chulalongkorn University
01.2000 - 01.2004

Skills

Agile Product Ownership

Certification

Certified ScrumMaster (CSM), Scrum Alliance, 01/23

Willing To Travel

True

Timeline

Product Owner / Scrum Master / Implementation Analyst

MEDIAGENIX BANGKOK LTD
09.2017 - Current

Technical Consultant

GEMALTO (THAILAND)
09.2014 - 08.2017

NPI / Process Engineer

GEMALTO MANUFACTURING SITE (AUSTRALIA)
05.2012 - 08.2014

Software Engineer – Deployment & Support

GEMALTO PTE LTD (SINGAPORE)
01.2009 - 05.2012

Consultant – Investment Systems

SS&C TECHNOLOGIES
07.2006 - 11.2007

Master of Technology - Internet & Web Computing

Royal Melbourne Institute of Technology
01.2005 - 01.2006

Bachelor of Science - undefined

Chulalongkorn University
01.2000 - 01.2004

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LADAPHAN KHONGKUMNERDScrum Master