Kyra Coupland
Otago
Summary
Enthusiastic and reliable professional. Takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Barista
Bali Bagus
Byron Bay, New South Wales
09.2024 - 01.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Bartender
Brunswick Picture House
Brunswick, New South Wales
09.2024 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Head Barista
Nomads Arts Factory & Lodge
Byron Bay, New South Wales
08.2024 - 01.2025
- Opening & closing the cafe everyday of the week
- Ordering stock before it runs out to ensure the cafe runs smoothly
- Creating rosters that work for everyone
- Promoting a welcoming atmosphere for costumers & colleagues
Front of House
Wharf Bar & Restaurant
Ballina, NSW
04.2024 - 09.2024
- Welcoming guests
- Waiting & clearing tables
- Running food, 3 plates & more
- Serving Alcohol
- Upselling items including specials of the day.
- Having good & effective communication between front and back of house including kitchen and all other coworkers.
- Bringing a positive attitude to the work environment.
- Always bring respectful and attentive.
- Staying focused and getting the job done.
Barista
Coffee & Kitchen
Ballina, NSW
02.2024 - 05.2024
- Opening the cafe
- Taking orders at the till
- Making a variety of coffees
- Heating up food in oven
- Cleaning/closing up shop
- Attentive and kind to costumers
Support Worker
Healthcare New Zealand
Dunedin, New Zealand
04.2021 - 12.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Created, prepared, and delivered reports to various departments.
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Server
Nova Cafe & Restaurant
Dunedin, New Zealand
07.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked guests' identification before serving alcoholic beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
Education
Bachelor of Arts - Film Photography & Cinema
Otago Polytechnic
Dunedin, New Zealand03.2024
Skills
- Effective Communication
- Multitasking Abilities
- Attention to Detail
- Positive Attitude
- Time Management
- Adaptability and flexibility
- Exceptional Customer Service
- Honesty & Safety
- Guest Engagement
- Problem Solving
- Electronic & technical skills
- Photographic abilities
Accomplishments
Graduated with a Bachelor of Visual Arts from Otago Polytechnic, majoring in Film Photography & Cinema. Earned Food Handler's License twice in the US. Received a certificate of achievement for Health & Wellbeing from job with Healthcare New Zealand. Holds current Food Handlers in NSW. Currently holds valid NSW RSA license.
Timeline
Barista
Bali Bagus
09.2024 - 01.2025
Bartender
Brunswick Picture House
09.2024 - 01.2025
Head Barista
Nomads Arts Factory & Lodge
08.2024 - 01.2025
Front of House
Wharf Bar & Restaurant
04.2024 - 09.2024
Barista
Coffee & Kitchen
02.2024 - 05.2024
Server
Nova Cafe & Restaurant
07.2022 - 02.2023
Support Worker
Healthcare New Zealand
04.2021 - 12.2023
Bachelor of Arts - Film Photography & Cinema
Otago Polytechnic