Kychele Boone
Seoul
Summary
Highly organized and results-driven program management professional with a history of driving projects to successful completion. Known for fostering team collaboration and delivering results in dynamic environments. Proven expertise in risk management and resource allocation. Adept at leading multidisciplinary teams, managing complex projects, and ensuring operational efficiency.
Overview
10
10
years of professional experience
Work History
Program Manager
Southbridge Access
08.2023 - Current
- Developed strategic entry protocols and methods to Asian market.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Participated in vendor selection and management process for program initiatives.
- Designed and developed programs and projects for dissemination to personnel.
- Developed detailed plans based on broad guidance and direction.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Education Program Coordinator/Instructor
SEC
09.2018 - 07.2023
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Designed and implemented educational programs and events such as Summer Camps and Covid Online Programs.
- Planned and coordinated educational events and activities such as Parent's Day and yearly graduations.
- Trained faculty and staff to develop courses in Learning Management System (LMS).
- Designed content for kindergarten to middle school courses each semester.
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Developed curriculum and lesson plans to achieve objectives of each course.
CEO/Founder
Wasteupso: The Zero Waste Shop
04.2018 - 01.2022
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
Client Service Officer
Open Education Korea
05.2017 - 03.2018
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided back up for customer service managers.
- Effective liaison between customers and internal departments.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Facilitated inter-departmental communication to effectively provide customer support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Content Developer
KnK International
08.2016 - 03.2018
- Develop original content through social listening and independent sources.
- Strengthened content through proofreading and editing.
- Applied current editing and photography tools to tell great stories.
- Conducted extensive research to provide factual statistics for articles, blogs and landing pages.
- Rewrote and reorganized site content to better position products and services.
- Managed competing deadlines with efficiency.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Presented clients with unique copy options based on overall marketing objectives.
- Consulted with editors to shape story and eliminate any errors.
- Collaborated with Marketing and Publishing in development of Online Education content, maintaining consistency with brand marketing and message strategies.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Authored 2 books with style and voice to fit selected genres.
Staff Writer
Ministry Of Unification, Republic of South Korea
05.2016 - 04.2017
- Developed informative yet entertaining blog posts that boosted visitors to website.
- Consistently met tight deadlines under pressure while maintaining high levels of accuracy in writing style.
- Wrote and submitted accurate, engaging and fact-checked stories.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
Research Associate
United Nations World Food Programme
03.2015 - 12.2015
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Set up equipment, organized inventory and maintained facilities.
- Conducted poverty research studies for UNWFP funding central government philanthropy.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Collaborated with staff to develop and implement best practices and accomplished all team goals.
- Streamlined research processes to meet tight deadlines for multiple projects.
- Collaborated with team members to initiate best practices to achieve organizational goals.
- Wrote research papers, reports, reviews and summaries regarding global poverty statistics.
Think Tank Intern
East Asia Institute
09.2014 - 11.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Managed administrative logistics of events planning, event booking and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Education
Master of Arts - Public Administration
Seoul National University
Seoul, South Korea02.2015
Bachelor of Arts - Political Science
Spelman College
Atlanta, GA05.2005
Skills
- Strategic Planning & Development
- Employee Management
- Business Operations
- Effective Communicator and Public Speaker
- Quality assurance
- Cultural sensitivity
- Program Administration & Leadership
- Stakeholder communications
- Budgeting and resource management
- Project Management
- Customer Service & Satisfaction
- Relationship Building
Additional Information
Direct experience in strategy development and implementation of the Asian region
Overseas living, working, and education in South Korea
South Korean government work experience
Languages
English
Native language
Korean
Intermediate
B1
Timeline
Program Manager
Southbridge Access
08.2023 - Current
Education Program Coordinator/Instructor
SEC
09.2018 - 07.2023
CEO/Founder
Wasteupso: The Zero Waste Shop
04.2018 - 01.2022
Client Service Officer
Open Education Korea
05.2017 - 03.2018
Content Developer
KnK International
08.2016 - 03.2018
Staff Writer
Ministry Of Unification, Republic of South Korea
05.2016 - 04.2017
Research Associate
United Nations World Food Programme
03.2015 - 12.2015
Think Tank Intern
East Asia Institute
09.2014 - 11.2014
Master of Arts - Public Administration
Seoul National University
Bachelor of Arts - Political Science
Spelman College
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