Kwanraun Phoungtong
Room Division Manager
Thalang
Summary
After some time away from the Rooms Division, I am eager to return to the operational area. With 18 years of experience in hospitality, including extensive management of both staff and guests, I have successfully led teams, overseen operations, and consistently met company targets. I attribute my success to my dedication and believe I would be a valuable addition to your team.
Overview
19
19
years of professional experience
Work History
Personal Assistant to Cluster General Manager
SAii Laguna Phuket
3 2022 - Current
- Analysis and control of Guest satisfaction & responsible for an increase in all channels
- Overall Operation plan and ensure all plans of GM related to others are promptly organized
- Supervise and support directly when operation required ( Sales & Room )
- Represent in all events of the organization.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Front Office Manager in Charge Director of Rooms
Millennium Resort Patong, Phuket
12.2019 - 09.2020
- In Charge of Director of Room in planning and control of Profit & Loss
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Increased repeat business by cultivating customer loyalty through personalized service offerings and attention to detail.
- Implemented staff training programs, improving employee performance and team cohesion.
- Improved guest satisfaction by implementing innovative room service techniques and strategies.
- Collaborated with other department heads to create seamless operational workflows for guests and staff members alike.
Front Office Manager
Wyndham Grand Phuket Kalim Bay
06.2019 - 12.2019
- Overall operation of Front Office, maintaining service standard up to global brand needed
- Drive to ensure guest satisfaction is met the expectation
- Control and maintain department revenue and to match with the trend.
- Implemented staff training programs, improving employee performance and team cohesion.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front Office Manager Acting Rooms Division Manager
The Pavilions Phuket
08.2015 - 02.2019
- Acting as Room Division Manager for all administration, work close to Housekeeping and Engineer for all planning
- And lead to make sure all plans are happen and finish according to schedule
- Implement service standards and carry out with Front Office Team to ensure the high quality of Service meet with guest expectation
- Opening team for Pavilions Suite, Structure and set up a standard
- Maximum productivity and effectiveness be reached without harming the quality and quantity standard
- Planning of all-year program and cooperate to all department concerns to ensure all plans are in place with daily operations
- Drive and maintain Guest Satisfaction Survey Scores, provide high level of guest satisfaction survey
- Oversee the performance of Front Office and Transportation Department as well as providing guidance and assistance in the execution of their responsibilities and helping them to set and achieve departmental objectives
- Manage to maximize Revenue of Others Operating Department
- Control and maintain Department Financial match with trend and needed
- Ensure Staff are working in good environment with high satisfaction level.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
Villa Manager
Dusit Thani Laguna Phuket
08.2014 - 08.2015
- Implement service standard for Villa Team to ensure the high quality of service and comfort for the guest and villa’s owner during their stay
- Ensure the villa are in perfect condition by planning with departments concern for all year plan program
- And to ensure all planning will not effect to operation
- Maximum productivity and effectiveness be reached without harming the quality and quantity standard.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
Assistant Villa Operation Manager
Anantara Phuket Villa
04.2013 - 08.2014
- Plan to ensure the smooth operation of day-to-day
- Pre-arrange all guest preferences to create satisfaction during guest stay
- Observe the operation and plan for training both of skill and knowledge
- Cooperates with department concern for all year plan program to ensure all planning will not effect to operation and success
- Ensure teams are provide high level of guest satisfaction in all area.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Assistant Villa Manager
DoublePool Villas, Banyan Tree Phuket
07.2011 - 03.2013
- Lead the team in establishing specific and measurable goals covering all aspects of the operation, devising and implementing action plans for their achievement
- Supervise and ensure the effectiveness of operation and management in all areas of Front Office
- Corporate with Housekeeping and Engineering department for all year plan.
- Contributed to the overall success of the villa by continuously seeking opportunities for improvement and embracing change as needed.
- Provided exceptional customer service by promptly addressing guest inquiries or concerns in an empathetic manner aimed at exceeding expectations.
- Collaborated with housekeeping staff to maintain a clean, welcoming environment that consistently met cleanliness standards.
- Implemented sustainability initiatives that reduced the villa''s impact on the environment while enhancing the overall guest experience.
Duty Manager
Sheraton Grande Laguna Phuket
12.2006 - 03.2011
- In charge of Front Office and Night Manager in the absence
- Handled guests’ complaints and exceeded guests need with possibility offered
- Supervise and create operation standards in Front Office Team
- Coordinate with other departments i.e.; Acc, RSVN, HK, EN, F&B for the smooth running of the operation.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Assistant Manager
Sofitel Silom Bangkok
03.2006 - 11.2006
- Control and maintain the operation standard
- Handle all guest problem and wishes
- Be the hotel representative and make the good relationship with hotel guest
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Bachelor of Science -
Prince Of Songkhla University
Haad Yai, Songkhal 04.2001 -
Skills
Operation Management and Good Team Player
Customer Service & Relation Mindset
Strong Communication Skills
Administrative Support
Multitasking and Organization
Details Oriented
Languages
Thai
Native language
English
Upper intermediate
B2
Sport , Sustainability activities
I am passionate about sustainability and enjoy participating in activities such as turtle releases and planting. In my free time, I also engage in sports activities like running and yoga.
Timeline
Front Office Manager in Charge Director of Rooms
Millennium Resort Patong, Phuket
12.2019 - 09.2020
Front Office Manager
Wyndham Grand Phuket Kalim Bay
06.2019 - 12.2019
Front Office Manager Acting Rooms Division Manager
The Pavilions Phuket
08.2015 - 02.2019
Villa Manager
Dusit Thani Laguna Phuket
08.2014 - 08.2015
Assistant Villa Operation Manager
Anantara Phuket Villa
04.2013 - 08.2014
Assistant Villa Manager
DoublePool Villas, Banyan Tree Phuket
07.2011 - 03.2013
Duty Manager
Sheraton Grande Laguna Phuket
12.2006 - 03.2011
Assistant Manager
Sofitel Silom Bangkok
03.2006 - 11.2006
Bachelor of Science -
Prince Of Songkhla University
04.2001 -
Personal Assistant to Cluster General Manager
SAii Laguna Phuket
3 2022 - Current
Similar Profiles
KANITHA VIJAYAPALAKANITHA VIJAYAPALA
Vente at Exo-SaiiVente at Exo-Saii
RAMY KHALILRAMY KHALIL
F&B Attendant at SAii Lagoon Maldives by HiltonF&B Attendant at SAii Lagoon Maldives by Hilton
UTHAI MAHAWANUTHAI MAHAWAN
Guest Relations Manager at Amanpuri PhuketGuest Relations Manager at Amanpuri Phuket