Kwanchanai Radom
IT Business Solution Design In Supply Chain & Logistics
Bangkok
Summary
I have work experienced more than 17 years in the supply chain & logistics industry. My work career in the field of IT Manager, IT Project Manager, IT Business Analyst & IT System Analyst (only part of UX/UI) for twelve years at the subsidiary of CP All company; Four point Nine years in the field of General Manager, Operational Warehouse & Transportation Leader & IT Project Manager in four companies.
After having worked for more over sixteen years, I realized my strength is achievement in job description as follows;
1. Consult with project stakeholders to understand business problems and translate them into functional and non-functional requirements. Critically evaluate information gathered from multiple sources and reconcile conflicts.
2. Effectively partner with internal partners, analyze requirements, perform detailed data analysis, and work with the team to transform them into "Just In-Time" solutions which are flexible, scalable, and aligned with business goals
3. Perform analysis and use data driven approach to help drive decisions.
4. Partner with fellow team members to ensure the solution is of the highest quality and follows industry best practices.
5. Build dashboards and analytics to monitor key success metrics and results to of the customer journey execution
6. Build product roadmap and ensure requirements get effectively prioritized
7. Convert business requirements into technical IT requirements and specifications
8. Build and maintain strong collaborative relationships with stakeholders, management, and scrum team
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
IT Project Manager
Major Cineplex PCL.
Ratchayothin, Bangkok
01.2023 - Current
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Led and managed staff of 50 team members engaged in administering complex IT infrastructure.
- Designed, documented and executed system upgrades and patch management using update manager.
- Developed and implemented strategic project plans to meet business objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed project plans identifying key issues, approaches and performance metrics.
- Prepared and submitted project invoices for review and approval.
- Provided detailed project status updates to stakeholders and executive management.
- Organized internal audits and led efforts to determine and remedy deficiencies.
Contract Manager
DHL Supply Chain (Thailand)
BLC Bangna KM.23, Bangkok
07.2022 - 09.2022
- Establish and implement operational strategies with direct impact on the objectives and results in the scope of responsibility.
- Make managerial decisions and recommendations in order to achieve operational and cost-effective results; preventing critical delays in assigned work and eliminating the risk of substantial expenditures of time, human resources and/or funds.
- Accountable to his/her direct superior for the delivery of operational results
- Provide support and coordination to peers on the implementation of company policies, programs and initiatives require of his/her involvement.
- Maintain and enhances relations with customers.
- Meet with customers frequently, in order to understand and fulfill their requirements provide leadership support to his/her operational teams
- Plans, direct and coordinate operations in the respective DCs
- Work closely with customers and a direct superior in managing DCs in accordance with agreed methodologies
- Oversee all respective DCs to ensure that the operational teams provide smooth warehouse operations and stay within budget
- Produce an organizational structure for the respective DCs which clearly outlines responsibilities and accountabilities
- Identify where the services to customers should be improved, then develops and implements initiatives and processes for warehouse management within the respective DCs
- Identify and analyzes operational problems in all areas of responsibility and develops solutions to enhance operations
- Ensure that there are means for monitoring and evaluating operations and cost effectiveness.
- Ensure that appropriate and integrated management information is made available
- Account for the effective use of the respective DCs resources, ensuring adherence to an approved financial policy
- Ensure that the respective DCs comply with prevailing legal and statutory requirements in all aspects
- Develop a culture of quality, service excellence, and cost consciousness in all respective DCs
- Check the performance of the operational work place according to the work plan, or measures on work safety
- Ensure that the employees comply with the rules, regulations, instructions, order of measures relating to work safety
- Comply with company OHS policy and procedures
- Ensure the conduct of annual drills of emergency and evacuation as required by law or company policy
IT Prdoduct Manager
Sabuy Technology PCL.
Bang Khun Tian, Bangkok
04.2022 - 06.2022
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes.
- Ran errands and provided general office support in a professional environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Worked well in a team setting, providing support and guidance.
- Successfully operated heavy equipment such as forklifts.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
IT Manager
Eastern Air Logistics
Bangna, Bangkok
01.2022 - 03.2022
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Customized and repaired technology based on staff requests.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Created and terminated user's accounts from start to finish in business applications.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Guided organizational technology strategy and roadmaps.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated technical training and personal development classes for staff members.
- Assisted in development of long-term strategies to grow department and resources.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Updated customers and senior leaders on progress and roadblocks.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Communicated regularly with customers concerning data exchange and technology integration.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
General Manager
Trans Korea Logistics
Lad Krabang, Bangkok
04.2017 - 09.2021
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Collaborated with cross-functional teams to develop innovative solutions.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
IT Manager
Dynamic Logistics
North Sathorn, Bangkok
11.2005 - 03.2017
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Customized and repaired technology based on staff requests.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Created and terminated user's accounts from start to finish in business applications.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Guided organizational technology strategy and roadmaps.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated technical training and personal development classes for staff members.
- Assisted in development of long-term strategies to grow department and resources.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Updated customers and senior leaders on progress and roadblocks.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Education
Master of Science - Information Technology
Assumption University
Bang Kapi, Bangkok-TH 02.2004 - 07.2007
Bachelor of Arts - Economics - International Trade
The University of The Thai Chamber of Commerce
Din Daeng, Bangkok-TH 03.1995 - 11.1999
Skills
Lean manufacturing and design
Business process re-engineering
Advanced problem solving
Project planning and development
Strategic planning
Performance Evaluations
Project Management
Advanced understanding of WMS , TMS and Express
Project estimation and bidding
Startups and turnarounds background
Logistics Management
Procedure development
Budget administration
Expense reports
Software Development Lifecycle
Functional & Business Requirements
Budgeting
Systems Design Documentation
Fluent in English
Timeline
IT Project Manager
Major Cineplex PCL.
01.2023 - Current
Contract Manager
DHL Supply Chain (Thailand)
07.2022 - 09.2022
IT Prdoduct Manager
Sabuy Technology PCL.
04.2022 - 06.2022
IT Manager
Eastern Air Logistics
01.2022 - 03.2022
General Manager
Trans Korea Logistics
04.2017 - 09.2021
IT Manager
Dynamic Logistics
11.2005 - 03.2017
Master of Science - Information Technology
Assumption University
02.2004 - 07.2007
Bachelor of Arts - Economics - International Trade
The University of The Thai Chamber of Commerce
03.1995 - 11.1999