Kusuma Komkham
RESERVATION / CUSTOMER SERVICE OFFICER
Khlong San
Summary
To seek the position can apply and utilize the knowledge skill. Work with passion in service mind and ability work well with team. Enthusiastic and always developed my assignment.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
CUSTOMER SERVICE OFFICER
MyCloud Fulfillment
10.2024 - 06.2025
- Respond promptly to customer inquiries and resolved complaints. Managed warehouse and system-related issues, Documented cases in the CSM system and coordinated resolutions with stores and external service providers
CONTACT CENTER
Syslink Technology Co., Ltd.
02.2024 - 07.2024
- Respond to customer inquiries through various channels such as phone, email. Providing Product and Service Support. Resolving Issues and Handling Complaints.
CUSTOMER SERVICE OFFICER
Kerry Express Thailand
12.2021 - 01.2024
- Respond promptly to customer inquiries, Handle and resolve customer complaints. And coordinate internal for support the customer as quickly as possible.
BARISTA
Jungle Cafe CPB&F
03.2021 - 10.2021
- Have a duty to serve drinks in the correct standard. Prepared and sold. Including cleaning area of responsibility to clean.
RESERVATION INBOUND (JAPAN MARKET)
H.I.S Tours Co., Ltd.
07.2015 - 02.2021
- Booking rooms, tours, restaurants and support Japanese staff for inbound clients such as hotels or suppliers in Thailand.
GROUND SERVICE
Thai Airways International Public Co., Ltd.
07.2014 - 06.2015
- Have a duty Lost and Found department for handle and resolve customer complaints.
Education
BACHELOR OF ARTS PROGRAM - TOURISM INDUSTRY AND HOSPITALITY
Suan Dusit Rajabhat University
01.2011 - 01.2014
HIGH SCHOOL - undefined
Klaeng Witthaya Sathaworn School
01.2008 - 01.2011
Skills
- Communication
- Multi-tasking
- Problem-solving
- Attention to detail
- Patience
- Teamwork
- Customer support
- Data entry
- Complaint handling
Timeline
CUSTOMER SERVICE OFFICER
MyCloud Fulfillment
10.2024 - 06.2025
CONTACT CENTER
Syslink Technology Co., Ltd.
02.2024 - 07.2024
CUSTOMER SERVICE OFFICER
Kerry Express Thailand
12.2021 - 01.2024
BARISTA
Jungle Cafe CPB&F
03.2021 - 10.2021
RESERVATION INBOUND (JAPAN MARKET)
H.I.S Tours Co., Ltd.
07.2015 - 02.2021
GROUND SERVICE
Thai Airways International Public Co., Ltd.
07.2014 - 06.2015
BACHELOR OF ARTS PROGRAM - TOURISM INDUSTRY AND HOSPITALITY
Suan Dusit Rajabhat University
01.2011 - 01.2014
HIGH SCHOOL - undefined
Klaeng Witthaya Sathaworn School
01.2008 - 01.2011
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