Kumnaun Nakchaleaw
IT Application Support Specialist
Bangkok
Summary
A dedicated and multi-skilled IT Application Support professional with over 9 years of experience in ERP systems, SQL Server data analysis, Power BI dashboard development, and inventory management systems. Proven ability to provide technical support, analyze data effectively, and streamline stock and operational processes. Strong foundation in live streaming technology (OBS Studio) and AI bot development for Line platforms. Passionate about applying technology to improve business performance and operational efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
IT Application Support
Dermalink Co., Ltd.
Bangkok
07.2015 - Current
- Provide support and maintenance for ERP systems and POS solutions.
- Analyze business data using SQL Server and create visualizations using Power BI.
- Manage and implement stock/inventory control systems, including stock counting and auditing processes.
- Act as first-level support for internal users, ensuring timely resolution of IT issues and system downtimes.
- Oversee LAN/WAN network operations including router, switch, and port management.
- Maintain hosted PBX systems (FreePBX) and ensure uptime.
- Set up and operate OBS Studio for live streaming needs.
- Develop and deploy AI chatbot solutions via Line Messaging API.
- Maintain and update company websites and back-end systems.
Education
Bachelor of Management Science - Business Computer
Chandrakasem Rajabhat University
Bangkok, ThailandSkills
ERP & POS System Support
SQL Server
Data Analysis
Power BI Dashboard Development
Inventory & Stock Management
OBS Studio
Line AI Bot Development
Python
PHP
HTML
CSS
Microsoft Office
Excel
Word
Outlook
PowerPoint
Customer Service
Helpdesk Support
Strong Team Player
Fast Learner
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
MS office
Microsoft Word
Timeline
IT Application Support
Dermalink Co., Ltd.
07.2015 - Current
Bachelor of Management Science - Business Computer
Chandrakasem Rajabhat University