Kristina Mamenko
BUSINESS ANALYSIS
Summary
Digital delivery and operations professional with 10+ years of experience turning complex business needs into structured workflows, coordinating multidisciplinary teams, implementing digital programmes, and improving delivery processes. Strong at discovery, process mapping, requirements clarification, cross-functional coordination, risk and dependency management, QA, rollout and continuous improvement across international environments.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Business Operations/Recruitment Manager
Prima One
05.2023 - 04.2024
- Collaborated with department heads to identify staffing needs and align recruitment efforts with organizational goals.
- Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.
- Optimized onboarding processes by tailoring orientation programs specific to new hire roles, enhancing overall initial experiences with the company.
- Led cross-functional teams to implement process improvements and reduce costs.
- Developed training programs for staff, increasing productivity and employee retention.
- Analyzed performance metrics to identify areas for operational enhancements.
Shore Excursions Manager
Viking Ocean Cruises 5
10.2021 - 02.2023
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Maintained accurate inventory records, enabling efficient allocation and distribution of resources across all excursions.
- Responded effectively to unforeseen challenges or changes in itinerary, ensuring minimal impact on guest enjoyment of excursions.
- Helped customers with passport and visa applications.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Trained and mentored team members on operational procedures and customer service excellence.
Senior Video Producer
Synergy
05.2019 - 10.2021
- Directed video production from concept development to final delivery, ensuring alignment with client vision.
- Analyzed guest feedback and performance metrics to identify areas for improvement, resulting in a 10% increase in repeat business
- Collaborated with other hotel departments to cross-promote services, contributing to a 15% increase in overall hotel revenue
- Implemented security and safety protocols, resulting in a 20% reduction in security incidents
- Managed departmental budget, reducing operational costs by 10% through efficient resource allocation
- Participated in regular management meetings, providing insights and recommendations for improving operational efficiency and guest satisfaction.
- Collaborated with cross-functional teams to create engaging content that meets diverse audience needs.
- Mentored junior producers in best practices for storytelling and technical execution.
- Implemented streamlined workflows, improving project turnaround time and overall efficiency.
- Managed budgets and resources for multiple projects, maintaining high-quality standards within constraints.
- Conducted post-production reviews to enhance future project strategies and improve team performance.
- Established strong relationships with clients, fostering trust and ensuring satisfaction throughout production phases.
- Analyzed audience feedback to refine content strategies, driving engagement and viewership growth across platforms.
- Implemented cutting-edge technology solutions to enhance overall video quality and stay ahead of industry trends.
HORECA Lecturer
Stamford International University
04.2017 - 04.2019
- Developed comprehensive course materials covering hospitality management for students of hotel and restaurant faculties, resulting in a 20% increase in student engagement and academic performance
- Mentored and coached students in their career development, providing guidance on industry trends and best practices, leading to a 15% increase in student satisfaction with career preparation services
- Established industry partnerships with leading hotels and restaurants, resulting in 50+ internships and externships opportunities for students annually
- Facilitated student placements in internships, resulting in a 30% increase in student participation in industry-related practical experiences
- Assisted students in job placements upon graduation, achieving a 25% increase in employment rates among graduating students
- Conducted regular workshops and seminars with industry professionals, providing students with real-world insights and networking opportunities, resulting in a 40% increase in student participation in extracurricular activities
- Collaborated with academic and career services departments to integrate internship experiences into the curriculum, ensuring alignment with academic goals and industry standards.
Education
Completed Sailor Certification -
01.2020 - 05.2020
PGCE in Conflictology -
09.2018 - 05.2019
Masters in Linguistics -
09.2010 - 05.2015
CELTA Certification -
02.2013 - 05.2013
Skills
Team Leadership
Effective Communication
Problem-Solving
Organizational Skills
Detailed Oriented and Goal Focused
Enthusiastic and Proactive
Ethical and Responsible
Proficient in PMS, HMS, and CRM
Proficient in Microsoft Office Suite
Time Management
Data Analysis and Reporting
Staff Scheduling and Rostering
Contract Negotiation
Enthusiastic and Proactive
Line
+66 96 297 7131
References
Available on request.
Timeline
Business Operations/Recruitment Manager - Prima One
05.2023 - 04.2024
Shore Excursions Manager - Viking Ocean Cruises 5
10.2021 - 02.2023
MARSTAR - Completed Sailor Certification,
01.2020 - 05.2020
Senior Video Producer - Synergy
05.2019 - 10.2021
Moscow State University (MGU) - PGCE in Conflictology,
09.2018 - 05.2019
HORECA Lecturer - Stamford International University
04.2017 - 04.2019
TLC Bangkok - CELTA Certification,
02.2013 - 05.2013
Voronezh State University - Masters in Linguistics,
09.2010 - 05.2015