Krich Lorkunsang
Bangkok
Summary
Proficient Workforce Analyst adept at collecting, evaluating, and modeling data sets to make forward-thinking improvements to workforce plans. Well-organized and knowledgeable with top skills in complex problem-solving and strategic decision-making. Prepared to offer many years' experience and seeking a dynamic new position.
Overview
6
6
years of professional experience
Work History
Regional Workforce Management Specialist
Trip.com
12.2024 - Current
- Apply the experience for improvement and issue solving.
- Cooperate with the service manager and OM to ensure that the number of staff is sufficient to operate effectively and cost-effectively.
- Forecast incoming volume (short-term and long-term).
- Analyzed data from time tracking systems to identify trends in workforce utilization.
- Provided guidance and support to managers on proper scheduling techniques.
- Developed and maintained staffing models for forecasting and scheduling purposes.
Workforce Management Lead
TDCX Thailand
Bangkok
04.2023 - 12.2024
- Manage demand and supply headcount with operations and cross-functional departments.
- Forecast short-term and long-term business volume.
- Create new strategies for process improvement and issue solving.
- Monitor the operation's headcount plans.
- Provide a weekly, monthly, and quarterly report tracking headcount
- Improve and maintain the workforce management
Workforce Management Analyst
TDCX Thailand
Bangkok
03.2019 - 04.2023
- Create a schedule for the Workforce Management tool.
- Manage scheduling to ensure adequate daily resource coverage.
- Work closely with Operations management to assist them in enforcing schedule adherence.
- Ensure hours are accurately accumulated and categorized in a format compatible with company procedures.
- Analyzed volume trends and implemented scheduling adjustments to align with forecasted demand as a Scheduling Analyst in a setting.
- Monitor agent performance in real time.
- Updated and maintained databases with current information.
- Collaborated with cross-functional teams to optimize data collection processes.
Education
BACHELOR DEGREE - Tourism and hospitality management
Suan Dusit University
Bangkok, Thailand01.2018
Skills
- MS Excel
- Workforce planning
- Trend Analysis
- Analytical skills
- Adaptability skills
- Leadership skills
- Reporting results
- Forecasting
- Resource management
- Cross-functional collaboration
Timeline
Regional Workforce Management Specialist
Trip.com
12.2024 - Current
Workforce Management Lead
TDCX Thailand
04.2023 - 12.2024
Workforce Management Analyst
TDCX Thailand
03.2019 - 04.2023
BACHELOR DEGREE - Tourism and hospitality management
Suan Dusit University
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