Kraisorn Chaichana
Front Office & Guest Experience Manager
Bangkok
Summary
Guest experience professional with refined approach to elevating customer satisfaction and operational standards. Expertise in optimizing guest interactions and resolving issues swiftly. Known for fostering collaborative team environment and adapting to dynamic situations with ease. Key skills include conflict resolution and strategic planning.
Awarded with “Star Manager” in 2021, “Outstanding Performance” in 2020, “Outstanding Leader” in 2019 and led the team in winning “Outstanding Team” in 2019.
Bachelor of International Business in Hotel & Tourism Management from Switzerland with working experiences over 15 years especially in hospitality in 3 countries; Switzerland, Italy, and Thailand.
Overview
15
15
years of professional experience
Work History
Front Office & Guest Experience Manager
INNSiDE by Melia Bangkok Sukhumvit
Bangkok, Bangkok
01.2023 - Current
- Manage 2 departments and lead the team in setting up the departments from pre-opening
- Implemented a feedback system, leading to continuous improvement of guest services based on guest reviews.
- Disrupt and streamline the operation process for efficiency and enhance guest experience
- Mentored team members in best practices to deliver outstanding service experiences to all guests.
Operations Manager
Sivatel Bangkok
10.2022 - 01.2023
- Managed 5 departments including Front Office, Housekeeping, Engineering, IT and Security
- Conducted regular operations meeting, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
GWM Experience Center Deputy Manager
Great Wall Motor Co., Ltd.
08.2021 - 09.2022
- Awarded with "The Star Manager" 2021
- Led the team in opening the first GWM Experience Center (flagship store) in Thailand
- Led Experience Center Live Stream project as well as "Let's Talk! by GWM" initiative
- Led User Operation Department in supporting the launch of HAVAL Jolion.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
Guest Experience Manager
Melia Koh Samui
12.2019 - 08.2021
- Awarded with Outstanding Performance 2020
- Key position in managing guest satisfaction and quality assurance
- TripAdvisor Trainer and lead the team to achieve number 1 hotel in Koh Samui on TripAdvisor by traveler ranked since August 2020
- Was a pre-opening team and
- Manage The Level and led The Level team
- Executed mascot project (Coco) and hotel pride pin (part of the uniform)
Royal Club Manager
The Athenee Hotel, a Luxury Collection Hotel
02.2017 - 11.2019
- Promoted from Duty Manager since March 2019
- Was a Dedicated Butler for The Prime Minister of Vietnam and Head of State of Myanmar as well as led and managed Royal Club Butler team to look after The President of Indonesia, Prime Minister of Japan who stayed at the hotel during 34th ASEAN Summit
- Led Royal Club team (Executive Lounge) and won outstanding team award in March 2019 and led the team in achieving the highest score in Club Lounge satisfaction at 79.60 in March 2019 since January 2018 and increased the score by 11% from 66.34 as the average in 2018 to 73.74 as the average of 2019 by the end of October 2019
Spa Front Desk Supervisor
Kami Spa
01.2013 - 01.2017
- Promoted from Spa Front Desk since January 2016
- Managed the spa operation, fitness, and spa facilities in 4 hotels; Hassler Roma, The St. Regis Rome, The Westin Excelsior Rome, and Grand Hotel Palace
Guest Service Agent
Sheraton Grande Sukhumvit, a Luxury Collection
01.2013 - 01.2014
Front Desk Agent
The Peninsula Bangkok
04.2011 - 03.2012
Room Division Management Trainee
Hyatt Regency Hua Hin
02.2010 - 02.2011
Education
Bachelor of Arts - International Business in Hotel And Tourism
University Center César Ritz, Switzerland
Switzerland 04.2001 -
Diploma - Hotel And Restaurant Operations
Institute Hôtelier César Ritz
Switzerland 04.2001 -
High School Diploma -
Long Wittaya School
Phare, Thailand 04.2001 -
Timeline
Front Office & Guest Experience Manager
INNSiDE by Melia Bangkok Sukhumvit
01.2023 - Current
Operations Manager
Sivatel Bangkok
10.2022 - 01.2023
GWM Experience Center Deputy Manager
Great Wall Motor Co., Ltd.
08.2021 - 09.2022
Guest Experience Manager
Melia Koh Samui
12.2019 - 08.2021
Royal Club Manager
The Athenee Hotel, a Luxury Collection Hotel
02.2017 - 11.2019
Spa Front Desk Supervisor
Kami Spa
01.2013 - 01.2017
Guest Service Agent
Sheraton Grande Sukhumvit, a Luxury Collection
01.2013 - 01.2014
Front Desk Agent
The Peninsula Bangkok
04.2011 - 03.2012
Room Division Management Trainee
Hyatt Regency Hua Hin
02.2010 - 02.2011
Bachelor of Arts - International Business in Hotel And Tourism
University Center César Ritz, Switzerland
04.2001 -
Diploma - Hotel And Restaurant Operations
Institute Hôtelier César Ritz
04.2001 -
High School Diploma -
Long Wittaya School
04.2001 -
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