Summary
Overview
Work History
Education
Skills
Timeline
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Kotchaporn Kaewpoowat

Kotchaporn Kaewpoowat

Room Division Manager
Hua Hin,Prachuabkhirikan

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Operation with over 10 years of experience in Hotel. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

23
23
years of professional experience
3
3
Languages

Work History

Room Division Manager

Seenspace / Chocolate box Hotel / Sundance Dayclub (Opening team)
Hua Hin, , Prachuabkhirikan
09.2017 - Current
  • Inspected rooms for damages and sufficient housekeeping practices.
  • Upheld high standards for customer service and led by example.
  • Trained new employees on standards and hotel procedures.
  • Reviewed housekeeping supply charts and inventories.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Oversaw day-to-day operations of brand new, 37-room hotel with staff of employees.
  • Supervised team of front desk agents and helped to resolve issues arising during shifts.
  • Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Own Hotel Business

Long Beach Inn Sam Roy Yod
Sam Roy Yod, Prachuabkhirikan
04.2011 - 07.2017
  • Supervised work of contracted employees to keep on task for timely completion.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Received and processed stock into inventory management system.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Worked closely with all staff to maintain optimum levels of communication to effectively and efficiently complete projects.

Event Manager

Anantara Resort and Spa Hua Hin, Hua Hin
Hua Hin, , Prachuabkhirikan
11.2007 - 03.2011
  • Supervising and coordinating meeting sales plans - Develop activities to promote and develop income to achieve the annual sales goal.
  • Taking care of the needs of customers can be potential.
  • Earn additional new customers and retain existing customers to achieve / exceed revenue goals.
  • Developing knowledge of market competition trends and customer needs - Handling and handling customer complaints / conflicts - To control and take care that all work is managed correctly.
  • Planned and organized activities, details and timelines for [Client name] [Type] events.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
  • Selected and ordered refreshments, decor and event materials.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.
  • Drafted invoices for completed work.

Assistant Sales Manager

Sofitel Central Hua Hin Resort and Spa
08.2002 - 10.2007
  • Base in Bangkok Office -New accounts development -Key account management -Client needs assessment -Contract negotiation -Corporate strategic planing.
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Supported staff with training, guidance and confident leadership.
  • Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
  • Managed and motivated sales team to increase revenue
  • Assisted with new business sales calls and persuaded customers to drive room sales.

Sales Executive

Dusit Hotels and Resorts
Bangkok, Bangkok
12.1997 - 07.2002
  • Take care of customers and providing information to customers.
  • Including closing sales - Create new customers and generate sales from existing customers.
  • Manage sales to meet target sales target - Coordinate with other departments concerns after closing sales - Strictly perform duties according to the supervisor's orders.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.

Education

BBA - Diploma in Hotel And Tourism Management

International Industry Management School (I-TIM)
Bangkok
05.1990 - 06.1992

BBA - High Diploma in Hotel Management

Institute International MAXIM'S De Paris ,France
Paris, France
11.1992 - 11.1996

Skills

    Control room operations

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Timeline

Room Division Manager

Seenspace / Chocolate box Hotel / Sundance Dayclub (Opening team)
09.2017 - Current

Own Hotel Business

Long Beach Inn Sam Roy Yod
04.2011 - 07.2017

Event Manager

Anantara Resort and Spa Hua Hin, Hua Hin
11.2007 - 03.2011

Assistant Sales Manager

Sofitel Central Hua Hin Resort and Spa
08.2002 - 10.2007

Sales Executive

Dusit Hotels and Resorts
12.1997 - 07.2002

BBA - High Diploma in Hotel Management

Institute International MAXIM'S De Paris ,France
11.1992 - 11.1996

BBA - Diploma in Hotel And Tourism Management

International Industry Management School (I-TIM)
05.1990 - 06.1992
Kotchaporn KaewpoowatRoom Division Manager