To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Operation with over 10 years of experience in Hotel. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Room Division Manager
Seenspace / Chocolate box Hotel / Sundance Dayclub (Opening team)
Hua Hin, , Prachuabkhirikan
09.2017 - Current
Inspected rooms for damages and sufficient housekeeping practices.
Upheld high standards for customer service and led by example.
Trained new employees on standards and hotel procedures.
Reviewed housekeeping supply charts and inventories.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Oversaw day-to-day operations of brand new, 37-room hotel with staff of employees.
Supervised team of front desk agents and helped to resolve issues arising during shifts.
Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Proved successful working within tight deadlines and fast-paced atmosphere.
Own Hotel Business
Long Beach Inn Sam Roy Yod
Sam Roy Yod, Prachuabkhirikan
04.2011 - 07.2017
Supervised work of contracted employees to keep on task for timely completion.
Maintained excellent attendance record, consistently arriving to work on time.
Received and processed stock into inventory management system.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Served customers in a friendly, efficient manner following outlined steps of service.
Monitored all company inventory to ensure stock levels and databases were updated.
Worked closely with all staff to maintain optimum levels of communication to effectively and efficiently complete projects.
Event Manager
Anantara Resort and Spa Hua Hin, Hua Hin
Hua Hin, , Prachuabkhirikan
11.2007 - 03.2011
Supervising and coordinating meeting sales plans - Develop activities to promote and develop income to achieve the annual sales goal.
Taking care of the needs of customers can be potential.
Earn additional new customers and retain existing customers to achieve / exceed revenue goals.
Developing knowledge of market competition trends and customer needs - Handling and handling customer complaints / conflicts - To control and take care that all work is managed correctly.
Planned and organized activities, details and timelines for [Client name] [Type] events.
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
Selected and ordered refreshments, decor and event materials.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
Liaised with marketing and PR colleagues to promote special events in social calendars.
Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Communicated with staff, patients and healthcare providers to encourage highest quality of service.
Drafted invoices for completed work.
Assistant Sales Manager
Sofitel Central Hua Hin Resort and Spa
08.2002 - 10.2007
Base in Bangkok Office -New accounts development -Key account management -Client needs assessment -Contract negotiation -Corporate strategic planing.
Assisted sales team with completing customer transactions and managing issues.
Trained new associates in successful sales and performance strategies.
Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Attracted new clientele and developed customer relationships by hosting product-focused events.
Supported staff with training, guidance and confident leadership.
Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
Managed and motivated sales team to increase revenue
Assisted with new business sales calls and persuaded customers to drive room sales.
Sales Executive
Dusit Hotels and Resorts
Bangkok, Bangkok
12.1997 - 07.2002
Take care of customers and providing information to customers.
Including closing sales - Create new customers and generate sales from existing customers.
Manage sales to meet target sales target - Coordinate with other departments concerns after closing sales - Strictly perform duties according to the supervisor's orders.
Built rapport with customers and assessed needs to make product recommendations and upsell.
Engaged with customers to effectively build rapport and lasting relationships.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Analyzed past sales data and team performance to develop realistic sales goals.
Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
Education
BBA - Diploma in Hotel And Tourism Management
International Industry Management School (I-TIM)
Bangkok
05.1990 - 06.1992
BBA - High Diploma in Hotel Management
Institute International MAXIM'S De Paris ,France
Paris, France
11.1992 - 11.1996
Skills
Control room operations
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Timeline
Room Division Manager
Seenspace / Chocolate box Hotel / Sundance Dayclub (Opening team)
09.2017 - Current
Own Hotel Business
Long Beach Inn Sam Roy Yod
04.2011 - 07.2017
Event Manager
Anantara Resort and Spa Hua Hin, Hua Hin
11.2007 - 03.2011
Assistant Sales Manager
Sofitel Central Hua Hin Resort and Spa
08.2002 - 10.2007
Sales Executive
Dusit Hotels and Resorts
12.1997 - 07.2002
BBA - High Diploma in Hotel Management
Institute International MAXIM'S De Paris ,France
11.1992 - 11.1996
BBA - Diploma in Hotel And Tourism Management
International Industry Management School (I-TIM)
05.1990 - 06.1992
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