Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Kotchakorn Sinpoon

Kotchakorn Sinpoon

Pak Kret

Summary

In my role as a NOC Engineer, I skillfully handled network and system issues, always putting customer satisfaction first. I actively communicated with clients to quickly understand and address their technical concerns, ensuring seamless operations and improving the overall user experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Network Engineer, Helpdesk

Triple T Broadband PCL
11.2019 - Current
  • Monitor and manage network operations, systems and facilities
  • Analyze problems and perform troubleshooting for system issues related to Broadband Internet Service according to SLA (support 24/7)
  • Config Network devices (Cisco, Mikrotik, etc.) for fix each incident
  • Provide technical assistance to end users who have technical problems via ticket

Laboratory Engineer

Princess Chulabhorn Science High School Mukdahan
10.2018 - 02.2019
  • Supported and advised students on their science projects, including hardware equipment and software, deploying code, troubleshooting, and fixing issues

Internship

Thai Airways International Public Co.,Ltd
06.2017 - 07.2017
  • Maintenance and Support Division

Education

Bachelor of Electronic and Telecommunication Engineering -

King Mungkut's University Technology Thonburi

Skills

  • Familiarity with network configuration and administration using Cisco, Mikrotik, Raisecom, Accton Edgecore, Huawei Router and etc
  • Experience with Broadband Network (xDSL/fTTx)
  • Proficiency in network protocols such as TCP/IP, DNS, WAN, LAN, DHCP, WLAN and VoIP
  • Teamwork and collaboration
  • Verbal and written communication
  • Analytical thinking

Languages

English
Intermediate (B1)

Certification

  • LEAN SIX SIGMA WHITE BELT

Timeline

Network Engineer, Helpdesk

Triple T Broadband PCL
11.2019 - Current

Laboratory Engineer

Princess Chulabhorn Science High School Mukdahan
10.2018 - 02.2019

Internship

Thai Airways International Public Co.,Ltd
06.2017 - 07.2017

Bachelor of Electronic and Telecommunication Engineering -

King Mungkut's University Technology Thonburi
Kotchakorn Sinpoon