Kotchakorn Sinpoon
Pak Kret
Summary
In my role as a NOC Engineer, I skillfully handled network and system issues, always putting customer satisfaction first. I actively communicated with clients to quickly understand and address their technical concerns, ensuring seamless operations and improving the overall user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Engineer, Helpdesk
Triple T Broadband PCL
11.2019 - Current
- Monitor and manage network operations, systems and facilities
- Analyze problems and perform troubleshooting for system issues related to Broadband Internet Service according to SLA (support 24/7)
- Config Network devices (Cisco, Mikrotik, etc.) for fix each incident
- Provide technical assistance to end users who have technical problems via ticket
Laboratory Engineer
Princess Chulabhorn Science High School Mukdahan
10.2018 - 02.2019
- Supported and advised students on their science projects, including hardware equipment and software, deploying code, troubleshooting, and fixing issues
Internship
Thai Airways International Public Co.,Ltd
06.2017 - 07.2017
- Maintenance and Support Division
Education
Bachelor of Electronic and Telecommunication Engineering -
King Mungkut's University Technology Thonburi
Skills
- Familiarity with network configuration and administration using Cisco, Mikrotik, Raisecom, Accton Edgecore, Huawei Router and etc
- Experience with Broadband Network (xDSL/fTTx)
- Proficiency in network protocols such as TCP/IP, DNS, WAN, LAN, DHCP, WLAN and VoIP
- Teamwork and collaboration
- Verbal and written communication
- Analytical thinking
Languages
English
Intermediate (B1)
Certification
- LEAN SIX SIGMA WHITE BELT
Timeline
Network Engineer, Helpdesk
Triple T Broadband PCL
11.2019 - Current
Laboratory Engineer
Princess Chulabhorn Science High School Mukdahan
10.2018 - 02.2019
Internship
Thai Airways International Public Co.,Ltd
06.2017 - 07.2017
Bachelor of Electronic and Telecommunication Engineering -
King Mungkut's University Technology Thonburi
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