Kornkamon Thainthonga

• Oversee daily office operations, administration and service delivery within a multinational business environment.
• Lead and supervise the office team, ensuring clear understanding of shared objectives, performance expectations and operational priorities.
• Set and communicate team targets, monitor individual and team performance, and provide regular coaching and guidance to keep the team aligned toward common goals.
• Manage staff performance, including probation reviews, training, development and day-to-day personnel matters.
• Coordinate recruitment, onboarding and other HR-related processes in collaboration with management.
• Manage office facilities, maintenance, contractors and external vendors to ensure operational standards and workplace readiness.
• Coordinate with building management, Finance, IT and regional/head-office teams on operational and administrative matters.
• Handle contracts, documentation, invoicing and other administrative requirements for corporate clients.
• Manage operational issues and incidents, ensuring timely communication and resolution with relevant stakeholders.
• Support budgeting, expense control and operational performance reporting to senior management.

• Part of the pre-opening team for Grande Centre Point Space Pattaya, involved from the construction phase through to the hotel’s official opening.
• Developed and established a strong customer base prior to opening, ensuring an active pipeline of corporate, accommodation and event clients was in place to support the hotel from its launch.
• Conducted proactive client outreach, relationship building and account development to establish long-term business opportunities.
• Worked closely with the pre-opening and operational teams to align client requirements with the hotel’s readiness, facilities and service offerings.
• Managed cluster sales responsibilities across two properties, covering both accommodation and event business.

• Perform as customer service manager and center manager of selling office space to client including outbound hunting and partner relationship
• Remain standard of 5 stars services office and must keep occupancy of floor at 80%
• Deal with invoice, complain, renewal agreement, increasing of yearly agreement

• Use sales techniques to verify an individuals meeting requirements to close maximize revenue to company
• Perform general offices duties to support Director of Sales & Marketing (reports, events update)
• Training and coaching sales team to understand guest's need

• Processed guest check-ins, check-outs, reservations and special requests, ensuring a smooth and professional guest experience throughout their stay.
• Coordinated with Housekeeping, Reservations and other hotel departments to resolve guest requests and operational issues efficiently.
• Handled guest inquiries, complaints and unexpected situations with professionalism, providing timely solutions while maintaining high service standards.