Korkiat Punta

• Industry Insurance
• Gathering and analyze, Translate business requirements into technical specifications and design requirement
• Conducts the operational scenarios for AS-IS and TO-BE including gap analysis
• Prepare Business Requirement Documents (BRD) and related documentation
• Conducts plan for which task responsibilities
• Coordinate with external vendor and internal development to ensure requirements are proper addressed before a technical solution is designed and implemented
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Design test case and execute by manual testing SIT/UAT based on requirement
• Facilitated requirements gathering sessions to define project scope and streamline processes.
• Developed comprehensive business requirement documents to ensure stakeholder alignment and clarity.
• Analyzed data trends to identify opportunities for process improvements and enhance operational efficiency.
• Collaborated with cross-functional teams to implement solutions that addressed business challenges effectively.
• Led user acceptance testing initiatives, ensuring system functionality met defined business requirements.

Modules Responsibilities : ฝ่ายสินไหมทดแทน (Claim), ฝ่ายบริการผู้ถือกรมธรรม์ (Policy owner service, POS)

System : AS400

Mobile application : TMLTH Touch Point

Project: CLMS Phase1, Change Address, Change telephone, Loan Request

• Industry banking, financial
• Business consultant for Digital Credit Management System (DCMS) for CIMB THAI (Workflow, Loan Origination, Retention and Debt recovery)
• Gathered, analyzed, and managed user requirements and proposed solutions within the project scope.
• Produce user requirement document (Functional Specification Document) and test script for small to medium-scale projects.
• Conducted and reviewed functional specification walkthrough with clients and project team to ensure the requirements that are in the accepted scope are well documented.
• Perform Impact Analysis Assessment and produce effort costing on small-scale project business requirements requested by the client.
• Performed test case, test scenario for testing system.
• Interact and collaborate with technical team and client in day-to-day work including functional document walkthrough to highlight important business rules and scenarios that clients need to adhere to.
• Assist Project Manager in defining and managing resource plan to align to project schedule.
• Document task for project, prepare test script, functional spec document and update latest spec upon change.

• Site : Citibank (Thailand)
• Industry banking, financial
• Work directly with senior business team/ business users team to understand project objectives and approach of software development projects.
• Gathering business requirements and documentation
• Communicates with all relevant stakeholders regarding project requirements.
• Collaborate with development/SA team/vendor to solve the issue and find solution to meet business needs.
• Performing UAT with users, tracking defect log and perform impact analysis on the defect items, reporting UAT progress and status update to manager & business sponsors and obtain UAT sign-off.
• Plan, schedule, track and monitor the development, testing and implementation of various business applications and systems related projects.
• Develop small application to facilitate users’ work.
• Project responsibilities

- iFIS (Front Office System)

- SBA (Securities Back Office Automation)

- ICMG (Imaged Cheque Member Gateway)

- DPA (Deposit Protection Agency สถาบันคุ้มครองเงินฝาก)

• Industry Retail
• Support tasks and issues to the customer with projects assigned.
• Advise to customer on appropriate technical problems/issues related to company projects via e-mail/chat, online, social media and phone.
• Monitor, quickly and effectively respond to any requests for technical assistance.
• Escalate more complex customer technical issues to development/SA team.
• Create knowledge base with related projects.
• Prepare monthly report to the customer.
• Generate sale reports or request upon customer’s request.
• Coordinate between the development team and customer.
• Support task assigned by supervisor as necessary.
• Projects – Central family mart, Kubota system, Himalayas
• Technology – MySQL

• Industry Marine
• Verify and response issue from users within SLA via mail/ SD web.
• Follow up issue over than 24 hour and critical issue.
• Coordinate/cooperate and escalate with IT team/ other team to fix/ check issue as soon as possible.
• Get requirements from user to understand the needs.
• Support user after launch system or project.
• Support the script provided by support team and SA team, - Support to transport’s request from SAP system.
• User management. Handling user account creation and deletion, password change, account lockout issue.
• Test the application and program which module responsible when SA team moved on PRD.
• Prepare SAP month end report every month and report to management team.
• Prepare knowledge base / others document that related with project.
• Create job under Project Management and responsible tasks.
• Any task assigned from supervisor.
• Projects – Maintenance and repair, Sales lead, Centralized Recovery, Eazy Load List, Invoice and Proforma Verification, Equipment Management System
• Technology – Oracle 10g

• Receive and response to customer call/e-mail.
• Logging and tracking the details of customer requests and problems as cases.
• Control and follow up customer cases in order to comply with customer’s Service Level Agreement.
• Provide technical phone support to customers.
• Provide reports to customers upon requests.
• Maintain and update customer information in the Helpdesk Systems.
• Coordinate/ escalate to other team to fix and monitor/ follow up the issue.
• Resolve escalated customer and vendor issues.
• Resolve daily issues of a complex scope that impact the team and overall business objectives.
• Prepare these reports everyday and send to management.
• Projects – Central Family mart, Mc donald, Zen group, Minor group, Tsuruha

• Joined DTAC Chamchuri square site to manage customer service and support for call center operations, telephony, and computer telephony integration.
• Solve problem: Computer, Network, Wireless Lan, both for software and hardware including telecom and others communication systems of User DTAC using, Co-Operation with second line team. Update cases status of closes in responsible to case logging system. Support and advise users on how to use features on some DTAC’s application.