Kluewon Senanorid
Customer Experiences And Customer Solution
Samut Prakan
Summary
Client Services Manager providing leadership to Customer Experiences and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
13
13
years of professional experience
26
26
years of post-secondary education
Work History
Customer Experience Manager and Customer Solution
Frasers Property Industrial (Thailand) Co.,Ltd.
10.2014 - 07.2023
- Create and organize event activities with our customer event planning and evaluate event
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Coordinated with design and media teams to develop high-quality creative assets.
- Conducted market research to identify new opportunities and target markets.
- Create and organize event activities with our customer event planning and evaluate event
- Customer’s data collection (By industry, property type and customers segmentation)
- Control and manage department budget. To prepare the annual plan, action plan and timeline including the budget and also monitor.
Sales Coordination Supervisor
Lock&Lock (Thailand) Co.,Ltd
10.2010 - 09.2014
- Export & Import coordinate
- Process of delivery products from logistics teams to customers.· Process of delivery products from logistics teams to customers.
- Sales forecasting report, Sales data analysis & report and check COGS by products.
Education
MBA - Marketing Management And Research
Stamford International University
Bangkok, Thailand 11.2023 - Current
Bachelor of Arts - Mass Communications
Ramkhamhaeng University
Bangkok, Thailand 11.1998 - 11.2024
Skills
Search Engine Optimization
Marketing strategy
Promotional Events
Search Engine Optimization
Problem-solving aptitude
Timeline
MBA - Marketing Management And Research
Stamford International University
11.2023 - Current
Customer Experience Manager and Customer Solution
Frasers Property Industrial (Thailand) Co.,Ltd.
10.2014 - 07.2023
Sales Coordination Supervisor
Lock&Lock (Thailand) Co.,Ltd
10.2010 - 09.2014
Bachelor of Arts - Mass Communications
Ramkhamhaeng University
11.1998 - 11.2024