KITTITUD LAM
Assistant Manager
Tak,Maesot
Summary
Experience at Thai Song Heng Co., Ltd., excelling in operations management and customer service. Proven ability to enhance customer satisfaction and foster teamwork, while adeptly resolving issues. Strong problem-solving skills complemented by a commitment to quality and adaptability in fast-paced environments. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering a collaborative and adaptable workplace.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Assistant Manager
Thai Song Heng Co., Ltd./Assistant Manager (Tak)
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Handled customer communications and inquiries via email.
Sales & Merchandising
Thai Song Heng Co., Ltd. (Bangkok)
02.2024 - 12.2024
- Developed communication skills through regular email correspondence with customers
- Gained hands-on knowledge of garment production processes and construction
- Resolve customer issues by understanding their needs and ensuring satisfaction.
- Worked closely with the sample team to create garments while overseeing quality standards before customer delivery.
Sale
Aires
08.2022 - 12.2023
- Managed daily shop operations and ensured smooth workflow.
- Organized shop layout and coordinated events to enhance customer engagement.
- Handled customer communication, providing support and building strong relationships.
- Organizing events and administrative tasks.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Marketing - Marketing
Bangkok University International
Pathum Than 04.2001 -
High School Diploma -
American Pacific International School
Chiang Mai, Thailand 04.2001 -
Skills
Operations management
Problem-solving
Team motivation
Customer service
Team building
Adaptability and flexibility
Team collaboration
Timeline
Assistant Manager
Thai Song Heng Co., Ltd./Assistant Manager (Tak)
01.2025 - Current
Sales & Merchandising
Thai Song Heng Co., Ltd. (Bangkok)
02.2024 - 12.2024
Sale
Aires
08.2022 - 12.2023
Marketing - Marketing
Bangkok University International
04.2001 -
High School Diploma -
American Pacific International School
04.2001 -