KITTIPONG SAE-LIM
Logistics Operations & Seller Support Executive
Bang Chak
Summary
Dynamic and results-driven professional with over six years of diverse experience in logistics, operations, and product management, recognized for spearheading continuous improvement initiatives and streamlining complex workflows across cross-functional and regional teams. Proven expertise in coordinating teams, implementing innovative solutions, and enhancing operational efficiency to consistently achieve strategic objectives. Skilled in supporting high-volume operations and optimizing logistics to deliver measurable results aligned with organizational goals. Committed to leveraging skills and experience to drive process improvement and operational excellence in a challenging new role.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Project and Product Management
Shopee Thailand
06.2025 - Current
- Drive product and business planning processes for cross-functional teams, analyzing requirements and developing programs to meet objectives.
- Manage production timelines across multiple departments to ensure timely delivery of projects.
Logistics Order Management Lead
Shopee Thailand
10.2024 - 05.2025
- Led a sub-team to achieve KPIs and drive process improvements in a high-pressure environment.
- Oversaw timely order processing and resolved abnormal orders and backlogs, reducing man-hour processing time by 30%.
- Developed SOPs to enhance efficiency and minimize errors, consistently exceeding targets in the regional order management report matrix.
Logistics Continuous Improvement
Shopee Thailand
05.2023 - 09.2024
- Enhanced logistics operations through automation, cost reduction, and accuracy improvements.
- Resolved shipping fee discrepancies and improved logistics status updates, cutting discrepancies and reducing human errors.
- Automated key processes using Excel VBA, reducing processing time by 40% and improving data integrity.
Logistics Product Excellence
Shopee Thailand
07.2022 - 04.2023
- Gathered requirements, created workflow diagrams, and produced technical documentation for logistics product development.
- Collaborated with cross-functional teams to ensure timely product releases and system enhancements.
- Rolled out six logistics features and submitted two FRFs, enhancing system efficiency and integration.
Third-Party Logistics Key Account Operations Support
Shopee Thailand
04.2020 - 06.2022
- Managed system-related order issues, claims, and reconciliations for third-party logistics platforms.
- Supported vendor management teams in resolving operational incidents, improving claim reporting accuracy and decision-making.
- Developed automation tools to streamline data handling, boosting operational efficiency.
Logistics Customer Service
Shopee Thailand
09.2018 - 03.2020
- Handled customer inquiries and coordinated with transportation partners to resolve delivery issues promptly.
- Managed daily logistics operations, resolving an average of 150 cases per day.
- Developed and implemented SOPs, improving internal and external team efficiency.
Education
Bachelor of Business Administration (BBA) - Management, Logistics and Transport
Kasetsart University
05.2013 - 05.2017
Skills
Technical Skills: Data analysis and reporting, Excel including VBA automation Basic level in SQL and Data Analysis Expression (DAX)
Community Service
DHL Global Forwarding (Thailand) Ltd., Transportation Officer Intern, 2017-01, 2017-04, Reviewed delivery documents and assisted in transportation planning., Gained hands-on experience in warehouse operations, inventory management, and product deliveries.
Timeline
Project and Product Management
Shopee Thailand
06.2025 - Current
Logistics Order Management Lead
Shopee Thailand
10.2024 - 05.2025
Logistics Continuous Improvement
Shopee Thailand
05.2023 - 09.2024
Logistics Product Excellence
Shopee Thailand
07.2022 - 04.2023
Third-Party Logistics Key Account Operations Support
Shopee Thailand
04.2020 - 06.2022
Logistics Customer Service
Shopee Thailand
09.2018 - 03.2020
Bachelor of Business Administration (BBA) - Management, Logistics and Transport
Kasetsart University
05.2013 - 05.2017