Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Timeline
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Kittipon Suwanwattana

Kittipon Suwanwattana

Bangkok

Summary

A highly disciplined and achievement-oriented professional with a background in competitive sport and client-focused business strategy, known for being a reliable, approachable leader who fosters collaborative team environments. Seeking to leverage my unwavering composure, dedication to safety, and exceptional interpersonal skills to ensure outstanding passenger service and safety as a Cabin Crew member with Emirates.

Overview

10
10
years of professional experience

Work History

Branch Manager

Space Coffee Shop
12.2022 - 08.2025
  • Coffee Shop Manager focused on two main goals: leading my team to provide excellent customer service and managing the business to control costs and increase profitability.
  • Led daily operations by managing inventory levels, ensuring adequate stock for customer demand and minimizing waste.
  • Trained and mentored staff on customer service protocols, enhancing team performance and improving customer satisfaction.
  • Implemented efficient scheduling practices, optimizing staff coverage during peak hours and improving operational flow.
  • Monitored financial performance by analyzing sales data, identifying trends, and adjusting strategies to maximize profitability.

Branch Manager

Space Coffee Shop
12.2022 - 08.2025
  • Coffee Shop Manager focused on two main goals: leading my team to provide excellent customer service and managing the business to control costs and increase profitability.
  • Led daily operations by managing inventory levels, ensuring adequate stock for customer demand and minimizing waste.
  • Trained and mentored staff on customer service protocols, enhancing team performance and improving customer satisfaction.
  • Implemented efficient scheduling practices, optimizing staff coverage during peak hours and improving operational flow.
  • Monitored financial performance by analyzing sales data, identifying trends, and adjusting strategies to maximize profitability.

Business Owner

Unifern Co.,LTD
03.2020 - 07.2022
  • I use my knowledge of furniture making and strong relationships with retailers and designers to increase online sales for the company.
  • Developed and implemented targeted online marketing strategies to enhance product visibility and customer engagement.
  • Analyzed customer feedback and sales data to refine product offerings and improve overall user experience.
  • Collaborated with cross-functional teams to optimize inventory management and streamline order fulfillment processes.
  • Led training sessions for new team members, enhancing product knowledge and improving sales techniques across the team.
  • Developed and implemented strategic marketing campaigns that enhanced brand visibility and customer engagement.

Customer Services

Rock domain climbing gym
08.2018 - 01.2020
  • I focus on making our climbing gym a safe and welcoming place. I handle memberships, answer questions, and share my passion for climbing to ensure everyone has a great experience.
  • Streamlined customer onboarding processes, enhancing user experience and fostering community engagement within the gym environment.
  • Led a team of customer service representatives, mentoring staff to improve service quality and operational efficiency.
  • Implemented a feedback system to gather customer insights, driving continuous improvement in service delivery and member satisfaction.
  • Coordinated training programs for new staff, ensuring adherence to safety protocols and enhancing team performance.

Junior Climbing Guides

Chiangmai Rock Climbing Adventure
03.2018 - 06.2018
  • I worked as a rock climbing guide in the nature around Chiang Mai. My job was to lead clients on safe and fun outdoor climbs. I taught them how to climb, use equipment, and belay. I made sure everyone felt safe and confident while enjoying the beautiful nature.
  • Guided diverse groups through climbing routes, enhancing participants' skills and safety awareness in outdoor environments.
  • Developed and implemented climbing safety protocols, ensuring compliance and minimizing risks during guided expeditions.
  • Assisted in the training and mentoring of new climbing guides, fostering teamwork and improving service delivery standards.
  • Conducted thorough equipment checks and maintenance, ensuring optimal performance and safety for all climbing activities.

Customer Relationship

Siam Paragon Development
04.2015 - 01.2016
  • Developed and implemented customer feedback processes, enhancing service quality and strengthening client relationships across multiple channels.
  • Trained and mentored new team members on customer service best practices, resulting in improved team performance and customer satisfaction.
  • Analyzed customer interactions and identified trends, leading to the optimization of service strategies and increased customer retention.
  • Collaborated with cross-functional teams to design and execute promotional campaigns, effectively boosting customer engagement and brand loyalty.

Education

Bachelor of International Business Management -

Bangkok University
Bangkok
01.2022

Bachelor of Civil Engineer -

Thammasat University
Bangkok
01.2018

High School - undefined

Amherst Regional High School
Nova Scotia, Amherst
01.2014

Skills

Recreational swimming

Interests

Rock Climbing, Wake Boarding, Snowboarding, Volunteers as a Tour Guide, Golfing

Accomplishments

  • Awarded 1st place, National Youth Sport Climbing Championships, represented Thammasat University. (2019)
  • Awarded Bangkok University Representative for the Samsung Business Case Competition. (2021)

Timeline

Branch Manager

Space Coffee Shop
12.2022 - 08.2025

Branch Manager

Space Coffee Shop
12.2022 - 08.2025

Business Owner

Unifern Co.,LTD
03.2020 - 07.2022

Customer Services

Rock domain climbing gym
08.2018 - 01.2020

Junior Climbing Guides

Chiangmai Rock Climbing Adventure
03.2018 - 06.2018

Customer Relationship

Siam Paragon Development
04.2015 - 01.2016

High School - undefined

Amherst Regional High School

Bachelor of International Business Management -

Bangkok University

Bachelor of Civil Engineer -

Thammasat University
Kittipon Suwanwattana