Kittipon Suwanwattana
Bangkok
Summary
A highly disciplined and achievement-oriented professional with a background in competitive sport and client-focused business strategy, known for being a reliable, approachable leader who fosters collaborative team environments. Seeking to leverage my unwavering composure, dedication to safety, and exceptional interpersonal skills to ensure outstanding passenger service and safety as a Cabin Crew member with Emirates.
Overview
10
10
years of professional experience
Work History
Branch Manager
Space Coffee Shop
12.2022 - 08.2025
- Coffee Shop Manager focused on two main goals: leading my team to provide excellent customer service and managing the business to control costs and increase profitability.
- Led daily operations by managing inventory levels, ensuring adequate stock for customer demand and minimizing waste.
- Trained and mentored staff on customer service protocols, enhancing team performance and improving customer satisfaction.
- Implemented efficient scheduling practices, optimizing staff coverage during peak hours and improving operational flow.
- Monitored financial performance by analyzing sales data, identifying trends, and adjusting strategies to maximize profitability.
Branch Manager
Space Coffee Shop
12.2022 - 08.2025
- Coffee Shop Manager focused on two main goals: leading my team to provide excellent customer service and managing the business to control costs and increase profitability.
- Led daily operations by managing inventory levels, ensuring adequate stock for customer demand and minimizing waste.
- Trained and mentored staff on customer service protocols, enhancing team performance and improving customer satisfaction.
- Implemented efficient scheduling practices, optimizing staff coverage during peak hours and improving operational flow.
- Monitored financial performance by analyzing sales data, identifying trends, and adjusting strategies to maximize profitability.
Business Owner
Unifern Co.,LTD
03.2020 - 07.2022
- I use my knowledge of furniture making and strong relationships with retailers and designers to increase online sales for the company.
- Developed and implemented targeted online marketing strategies to enhance product visibility and customer engagement.
- Analyzed customer feedback and sales data to refine product offerings and improve overall user experience.
- Collaborated with cross-functional teams to optimize inventory management and streamline order fulfillment processes.
- Led training sessions for new team members, enhancing product knowledge and improving sales techniques across the team.
- Developed and implemented strategic marketing campaigns that enhanced brand visibility and customer engagement.
Customer Services
Rock domain climbing gym
08.2018 - 01.2020
- I focus on making our climbing gym a safe and welcoming place. I handle memberships, answer questions, and share my passion for climbing to ensure everyone has a great experience.
- Streamlined customer onboarding processes, enhancing user experience and fostering community engagement within the gym environment.
- Led a team of customer service representatives, mentoring staff to improve service quality and operational efficiency.
- Implemented a feedback system to gather customer insights, driving continuous improvement in service delivery and member satisfaction.
- Coordinated training programs for new staff, ensuring adherence to safety protocols and enhancing team performance.
Junior Climbing Guides
Chiangmai Rock Climbing Adventure
03.2018 - 06.2018
- I worked as a rock climbing guide in the nature around Chiang Mai. My job was to lead clients on safe and fun outdoor climbs. I taught them how to climb, use equipment, and belay. I made sure everyone felt safe and confident while enjoying the beautiful nature.
- Guided diverse groups through climbing routes, enhancing participants' skills and safety awareness in outdoor environments.
- Developed and implemented climbing safety protocols, ensuring compliance and minimizing risks during guided expeditions.
- Assisted in the training and mentoring of new climbing guides, fostering teamwork and improving service delivery standards.
- Conducted thorough equipment checks and maintenance, ensuring optimal performance and safety for all climbing activities.
Customer Relationship
Siam Paragon Development
04.2015 - 01.2016
- Developed and implemented customer feedback processes, enhancing service quality and strengthening client relationships across multiple channels.
- Trained and mentored new team members on customer service best practices, resulting in improved team performance and customer satisfaction.
- Analyzed customer interactions and identified trends, leading to the optimization of service strategies and increased customer retention.
- Collaborated with cross-functional teams to design and execute promotional campaigns, effectively boosting customer engagement and brand loyalty.
Education
Bachelor of International Business Management -
Bangkok University
Bangkok01.2022
Bachelor of Civil Engineer -
Thammasat University
Bangkok01.2018
High School - undefined
Amherst Regional High School
Nova Scotia, Amherst01.2014
Skills
Recreational swimming
Interests
Rock Climbing, Wake Boarding, Snowboarding, Volunteers as a Tour Guide, Golfing
Accomplishments
- Awarded 1st place, National Youth Sport Climbing Championships, represented Thammasat University. (2019)
- Awarded Bangkok University Representative for the Samsung Business Case Competition. (2021)
Timeline
Branch Manager
Space Coffee Shop
12.2022 - 08.2025
Branch Manager
Space Coffee Shop
12.2022 - 08.2025
Business Owner
Unifern Co.,LTD
03.2020 - 07.2022
Customer Services
Rock domain climbing gym
08.2018 - 01.2020
Junior Climbing Guides
Chiangmai Rock Climbing Adventure
03.2018 - 06.2018
Customer Relationship
Siam Paragon Development
04.2015 - 01.2016
High School - undefined
Amherst Regional High School
Bachelor of International Business Management -
Bangkok University
Bachelor of Civil Engineer -
Thammasat University