Kittipon Suwanwattana
Bangkok
Summary
A highly disciplined and achievement-oriented professional with a background in competitive sport and client-focused business strategy, known for being a reliable, approachable leader who fosters collaborative team environments. Seeking to leverage my unwavering composure, dedication to safety, and exceptional interpersonal skills to ensure outstanding passenger service and safety as a Cabin Crew member with Emirates.
Overview
10
10
years of professional experience
Work History
Branch Manager
Space Coffee Shop
12.2022 - 08.2025
- Coffee Shop Manager focused on two main goals: leading my team to provide excellent customer service and managing the business to control costs and increase profitability.
- Led daily operations by managing inventory levels, ensuring adequate stock for customer demand and minimizing waste.
- Trained and mentored staff on customer service protocols, enhancing team performance and improving customer satisfaction.
- Implemented efficient scheduling practices, optimizing staff coverage during peak hours and improving operational flow.
- Monitored financial performance by analyzing sales data, identifying trends, and adjusting strategies to maximize profitability.
Branch Manager
Space Coffee Shop
12.2022 - 08.2025
- Coffee Shop Manager focused on two main goals: leading my team to provide excellent customer service and managing the business to control costs and increase profitability.
- Led daily operations by managing inventory levels, ensuring adequate stock for customer demand and minimizing waste.
- Trained and mentored staff on customer service protocols, enhancing team performance and improving customer satisfaction.
- Implemented efficient scheduling practices, optimizing staff coverage during peak hours and improving operational flow.
- Monitored financial performance by analyzing sales data, identifying trends, and adjusting strategies to maximize profitability.
Business Owner
Unifern Co.,LTD
03.2020 - 07.2022
- I use my knowledge of furniture making and strong relationships with retailers and designers to increase online sales for the company.
- Developed and implemented targeted online marketing strategies to enhance product visibility and customer engagement.
- Analyzed customer feedback and sales data to refine product offerings and improve overall user experience.
- Collaborated with cross-functional teams to optimize inventory management and streamline order fulfillment processes.
- Led training sessions for new team members, enhancing product knowledge and improving sales techniques across the team.
- Developed and implemented strategic marketing campaigns that enhanced brand visibility and customer engagement.
Customer Services
Rock domain climbing gym
08.2018 - 01.2020
- I focus on making our climbing gym a safe and welcoming place. I handle memberships, answer questions, and share my passion for climbing to ensure everyone has a great experience.
- Streamlined customer onboarding processes, enhancing user experience and fostering community engagement within the gym environment.
- Led a team of customer service representatives, mentoring staff to improve service quality and operational efficiency.
- Implemented a feedback system to gather customer insights, driving continuous improvement in service delivery and member satisfaction.
- Coordinated training programs for new staff, ensuring adherence to safety protocols and enhancing team performance.
Junior Climbing Guides
Chiangmai Rock Climbing Adventure
03.2018 - 06.2018
- I worked as a rock climbing guide in the nature around Chiang Mai. My job was to lead clients on safe and fun outdoor climbs. I taught them how to climb, use equipment, and belay. I made sure everyone felt safe and confident while enjoying the beautiful nature.
- Guided diverse groups through climbing routes, enhancing participants' skills and safety awareness in outdoor environments.
- Developed and implemented climbing safety protocols, ensuring compliance and minimizing risks during guided expeditions.
- Assisted in the training and mentoring of new climbing guides, fostering teamwork and improving service delivery standards.
- Conducted thorough equipment checks and maintenance, ensuring optimal performance and safety for all climbing activities.
Customer Relationship
Siam Paragon Development
04.2015 - 01.2016
- Developed and implemented customer feedback processes, enhancing service quality and strengthening client relationships across multiple channels.
- Trained and mentored new team members on customer service best practices, resulting in improved team performance and customer satisfaction.
- Analyzed customer interactions and identified trends, leading to the optimization of service strategies and increased customer retention.
- Collaborated with cross-functional teams to design and execute promotional campaigns, effectively boosting customer engagement and brand loyalty.
Education
Bachelor of International Business Management -
Bangkok University
Bangkok01.2022
Bachelor of Civil Engineer -
Thammasat University
Bangkok01.2018
High School - undefined
Amherst Regional High School
Nova Scotia, Amherst01.2014
Skills
Recreational swimming
Certified scuba diver
Confident speaking ability
Leadership experience
Active listening skills
Fundamental first aid
Strong customer service skills
Risk management protocols
Interests
Rock Climbing, Wake Boarding, Snowboarding, Volunteers as a Tour Guide, Golfing
Accomplishments
- Awarded 1st place, National Youth Sport Climbing Championships, represented Thammasat University. (2019)
- Awarded Bangkok University Representative for the Samsung Business Case Competition. (2021)
Timeline
Branch Manager
Space Coffee Shop
12.2022 - 08.2025
Branch Manager
Space Coffee Shop
12.2022 - 08.2025
Business Owner
Unifern Co.,LTD
03.2020 - 07.2022
Customer Services
Rock domain climbing gym
08.2018 - 01.2020
Junior Climbing Guides
Chiangmai Rock Climbing Adventure
03.2018 - 06.2018
Customer Relationship
Siam Paragon Development
04.2015 - 01.2016
High School - undefined
Amherst Regional High School
Bachelor of International Business Management -
Bangkok University
Bachelor of Civil Engineer -
Thammasat University