Kirill Lukin
Guest Relations / Customer Support Specialist / Customer Service Representative
Pattaya
Summary
Dynamic customer-facing professional with over 9 years of experience in sales, client communication, and service support. Proven expertise in engaging with customers through various channels, including phone, messaging, and in-person interactions, while effectively handling requests and resolving issues to ensure a positive customer experience. Skilled in upselling additional services, managing client expectations, processing feedback, and maintaining organized reports. Seeking an on-site guest relations or customer support role in Pattaya, Thailand, to leverage strong communication skills and a friendly demeanor to enhance customer satisfaction.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Sales Department Manager
First BIT
05.2024 - Current
- Daily communication with clients via phone, email, and messengers
- Consulting clients on services and helping them choose suitable solutions
- Handling client questions, objections, and problem situations
- Maintaining a positive client experience during long communication cycles
- Coordinating requests between clients and internal teams
- Preparing reports and tracking communication results
- Working with multiple clients in parallel while keeping attention to details
- IT company
- Achievements:
- Managed 20–30 active inbound clients in pipeline
- Reached 43% conversion from unqualified inbound leads to payment
- Received internal recognition for strong conversion and revenue results
Warehouse Supervisor
IE Alekseeva A.A.
02.2023 - 05.2024
- Coordinating incoming and outgoing goods
- Preparing documentation and supporting operational processes
- Solving day-to-day issues quickly and accurately
- Ensuring smooth workflow and service support for retail operations
Client Manager
IE Alekseeva A.A.
09.2019 - 02.2023
- Direct communication with customers in person and online
- Customer consultation and sales support
- Handling claims, complaints, and defective goods cases
- Maintaining store presentation and customer-friendly service
- Assisting customers with product selection and additional purchases
- Managing daily operational issues and customer requests
- Key result:
- Participated in developing a retail store from scratch and supporting its growth
Store Manager
Svyaznoy
06.2016 - 08.2019
- Welcoming and assisting customers in store
- Resolving complaints and difficult customer situations
- Coaching staff on customer service standards
- Managing sales performance and customer interactions
- Supporting a positive brand image through daily communication
- Handling financial and operational documentation
Sales Consultant
Svyaznoy
06.2016 - 03.2018
- Greeting customers and helping them choose products/services
- Explaining offers, answering questions, and processing sales
- Upselling additional products and services
- Maintaining a friendly and professional communication style
Education
Economics and Management
Baikal State University
Irkutsk, Russia01-2016
Skills
Customer Service
Customer Support
Guest Communication
Receiving Guests
Complaint Handling
Problem Solving
Email / Phone / Messenger Communication
Timeline
Sales Department Manager
First BIT
05.2024 - Current
Warehouse Supervisor
IE Alekseeva A.A.
02.2023 - 05.2024
Client Manager
IE Alekseeva A.A.
09.2019 - 02.2023
Store Manager
Svyaznoy
06.2016 - 08.2019
Sales Consultant
Svyaznoy
06.2016 - 03.2018
Economics and Management
Baikal State University