Siteminder
KIRAN GHANEKAR
Revenue Management And Operatianal Excellence
Bangkok
Summary
A Cluster Director of Revenue with a decade of experience in the hospitality sector. Results-driven professional with knowledge of revenue optimization and online distribution management and have demonstrated GOP achievements, exceeding budgeted targets, while adeptly managing a diverse portfolio of 388 room keys across different Thailand locations. Ability to carry out revenue-generating projects, perform competitive research, and cultivate brand experience has continually fueled growth and raised customer satisfaction. From Executive Butler to Cluster Director of Revenue, the career path demonstrates a dedication to excellence, creative problem-solving and collaborative leadership, leaving a lasting impression in the fast-paced hospitality industry.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Cluster Director of Revenue
Boutique Corporation Oakwood And Journeyhub Hotels
Bangkok
01.2024 - Current
- Establish Sales Strategies for WHO and Corporate sales for 3 different Hotels
- Managing Reservations Team of 3 Hotels and In House Marketing for property.
- Working with Brand website team in order to increase brand.com bookings.
- Negotiating Cost for Revenue Tools in order to save cost and reduce expense.
- Developed strategic plans for day-to-day Revenue optimization for 3 Hotels.
- Developed scalable pricing models to accommodate changing market dynamics and customer needs (Seasonality Properties)
- Reviewed historical records, current OTB data and forecasting information to identify and capitalize on system enhancement opportunities
- Gained strong leadership skills by managing projects from start to finish.
Cluster Revenue Manager
Boutique Corporation - Oakwood Hotels & Journeyhub
8 2022 - 01.2024
- Managing the portfolio of 388 room keys
- Market and trend analysis
- Inventory pricing based on cost and demand (Price elasticity tests and analysis)
- Budgeting and forecasting revenues Channel management and distribution
- Website and Online travel agent content management(Optimize website content through periodic analysis and management of keywords, Links, builders, Special offer page, Images, tags, Meta-data)
- Business development strategy discussions with the sales team
- Accounts management and trend analysis
- Inventory management, Conducted essential sales, forecasting, budget meetings
- Rate loading, rate grids for corporate (short and long stay) and group queries.
- Accessing the ROI on GDS Promo & Marketing Spends
- Understanding the composition of hotel profitability and evaluating business in setting rates and negotiations
- Monitoring and understanding the dynamic of the local market and recommending appropriate actions for the hotel’s pricing and marketing mix strategy
- The creation and implementation of programs to achieve a greater profitability through increasing average rate, overall occupancy and increased business volume during off-peak periods.
Assistant Brand and Quality Manager
Address Dubai Marina
01.2022 - 07.2022
- To enable Brand Experience in absence of a Training department, part of the Executive Steering Committee, managing Service Culture initiatives, Customer Relationship Excellence educations across all areas of the Business, dual accountability and responsibility for Service Quality, Brand Standards, and Brand Experience, improved quality processes for increased efficiency and effectiveness, followed quality standards and procedures to minimize errors and maximize customer satisfaction, recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement, established team priorities, maintained schedules and monitored performance.
Assistant Revenue & Reservations Manager
Avani Atrium Bangkok Hotel - Minor Hotels
11.2019 - 07.2021
- Identify new revenue opportunities, provide daily, weekly and monthly reporting, provide weekly dynamic forecast of expected results, variances and budget comparisons, analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies, maintain an internal upsell / cross sell program for the Reservations department, submitting all strategies and files to Revenue Manager, MOD of the week: - Meeting VIP Guest, ensuring rooms are set, checking Back areas, Rating the Service levels of team.
Assistant Manager Revenue
Avani + Samui Resort and Anantara Bophut Resort
10.2018 - 09.2019
- Developed a Revenue Generated Project as Honeymoon Package in Avani + Samui Resort to ensure Revenue, Comp set competition, Keywords for Search engine, Added Revenue for overall departments right from Spa and F&B, participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Assistant Manager
Anantara Lawana Resort, Samui
03.2018 - 09.2018
Butler Supervisor
Souq Waqif Boutique Hotels by Tivoli
08.2015 - 02.2018
Villa Host Team Leader
Banana Island Doha by Anantara
03.2015 - 08.2015
Executive Butler
Burj Al Arab
12.2012 - 08.2014
Front Office Executive
Grand Millennium Al Wahda
08.2012 - 12.2012
Guest Relations Executive
Yas Viceroy Hotel
01.2011 - 07.2012
Education
Some College (No Degree) - Hotel Management
India Institute Trade Centre
Mumbai 06.2009 - 01.2010
Some College (No Degree) -
Mumbai University
Mumbai 01.2006 - 03.2008
Skills
Software
Sabre SynXis
Comanche PMS
Opera PMS
IDeaS RMS
OTA Insight
Fornova
Opera Cloud PMS
MS Excel
MS Powerpoint
MS Word
Timeline
Cluster Director of Revenue
Boutique Corporation Oakwood And Journeyhub Hotels
01.2024 - Current
Assistant Brand and Quality Manager
Address Dubai Marina
01.2022 - 07.2022
Assistant Revenue & Reservations Manager
Avani Atrium Bangkok Hotel - Minor Hotels
11.2019 - 07.2021
Assistant Manager Revenue
Avani + Samui Resort and Anantara Bophut Resort
10.2018 - 09.2019
Assistant Manager
Anantara Lawana Resort, Samui
03.2018 - 09.2018
Butler Supervisor
Souq Waqif Boutique Hotels by Tivoli
08.2015 - 02.2018
Villa Host Team Leader
Banana Island Doha by Anantara
03.2015 - 08.2015
Executive Butler
Burj Al Arab
12.2012 - 08.2014
Front Office Executive
Grand Millennium Al Wahda
08.2012 - 12.2012
Guest Relations Executive
Yas Viceroy Hotel
01.2011 - 07.2012
Some College (No Degree) - Hotel Management
India Institute Trade Centre
06.2009 - 01.2010
Some College (No Degree) -
Mumbai University
01.2006 - 03.2008
Cluster Revenue Manager
Boutique Corporation - Oakwood Hotels & Journeyhub
8 2022 - 01.2024
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