KIENGFA TAVARIT
Bangkok
Summary
Customer service and hospitality professional with a strong track record of delivering exceptional support through phone, email, chat, and face-to-face interactions. Adept at resolving complex customer issues, improving first-contact resolution rates, and collaborating across departments. Flexible, quick to learn, and fluent in English and Thai. Seeking to contribute to a high-performing customer support or business development team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trust & Safety Analyst (English Speaking)
Accenture Thailand
05.2024 - Current
- Review and moderate user-generated content in alignment with platform policies.
- Identify and escalate complex issues to maintain user safety and policy compliance.
- Collaborate with global teams to improve workflow efficiency and process improvements.
- Participate in ongoing training to maintain compliance with evolving platform guidelines.
Customer Service Executive
Gowabi (Thailand) Co., Ltd.
08.2023 - 05.2024
- Delivered high-quality support through calls, chat, Line, and emails.
- Improved first-call resolution rate by 20% through strategic use of CRM systems.
- Managed partner and stakeholder communications to ensure smooth operations.
- Handled escalated issues to maintain high levels of customer satisfaction.
Customer Service Agent - Sephora Project (Contract)
Transcosmos (Thailand) Co., Ltd.
12.2022 - 04.2023
- Resolved customer issues via phone, chat, and email, leading to a 30% increase in satisfaction.
- Improved first-response accuracy using CRM tools, boosting resolution rates by 25%.
- Worked cross-functionally to handle complex cases and maintain service levels.
F&B Service Staff (Part-Time)
Marriott Executive Apartments, Sukhumvit Park
08.2022 - 10.2022
- Served food and beverages, ensuring high guest satisfaction.
- Provided detailed product knowledge and handled guest complaints tactfully.
Customer Service Trainee
Samitivej Sukhumvit Hospital
12.2021 - 06.2022
- Scheduled patient appointments using Trakcare.
- Managed reception desk and ensured a welcoming experience for patients.
Customer Service Agent - Pizza Company Project (Part-Time)
True Touch Co., Ltd.
02.2021 - 04.2021
- Assisted customers with product inquiries and placed orders.
- Resolved complaints and upsold promotions during calls.
Retail Trainee
7-Eleven
11.2019 - 02.2020
- Operated POS system and managed inventory restocking.
- Increased sales by promoting daily deals and managing store operations.
F&B Assistant - ASEAN Summit (Part-Time)
IMPACT Arena
10.2019 - 10.2019
- Delivered meal service to 300+ guests, including VIPs and international delegates.
- Used digital tools to assist guest navigation across the venue.
Executive Lounge Trainee (Front Office)
Courtyard by Marriott Bangkok
02.2019 - 05.2019
- Assisted VIP guests with reservations and special service requests.
- Maintained confidentiality and coordination with other departments.
Education
Bachelor of Arts - Communicative English for Business
Panyapiwat Institute of Management
Bangkok01.2022
Skills
- CRM tools (Salesforce, Zendesk, HubSpot, Gorgias)
- Attention to detail
- Microsoft Office Suite
- Conflict resolution and customer retention
- Live chat and multichannel support
- B2B communication and partner management
Certification
Basic Chinese Language Training (30 hours), Faculty of Liberal Arts, 01/01/18
Awards
Certificate of Appreciation - Internship Excellence, Panyapiwat Institute of Management, 05/01/19
Affiliations
- Interested in innovation, AI, start-ups, being a Master of Ceremonies (MC), singing both Thai and international songs, and traditional Thai cooking. In addition, I am a regular volunteer at a local center for the elderly, and I also volunteer at a nature reserve
Languages
Thai
First Language
English
Intermediate (B1)
B1
Timeline
Trust & Safety Analyst (English Speaking)
Accenture Thailand
05.2024 - Current
Customer Service Executive
Gowabi (Thailand) Co., Ltd.
08.2023 - 05.2024
Customer Service Agent - Sephora Project (Contract)
Transcosmos (Thailand) Co., Ltd.
12.2022 - 04.2023
F&B Service Staff (Part-Time)
Marriott Executive Apartments, Sukhumvit Park
08.2022 - 10.2022
Customer Service Trainee
Samitivej Sukhumvit Hospital
12.2021 - 06.2022
Customer Service Agent - Pizza Company Project (Part-Time)
True Touch Co., Ltd.
02.2021 - 04.2021
Retail Trainee
7-Eleven
11.2019 - 02.2020
F&B Assistant - ASEAN Summit (Part-Time)
IMPACT Arena
10.2019 - 10.2019
Executive Lounge Trainee (Front Office)
Courtyard by Marriott Bangkok
02.2019 - 05.2019
Bachelor of Arts - Communicative English for Business
Panyapiwat Institute of Management
Similar Profiles
Ailene Mae DolarAilene Mae Dolar
Operations/Quality Analyst (Platform Experience) at Accenture ThailandOperations/Quality Analyst (Platform Experience) at Accenture Thailand
Thaweesak SuwapichyanukulThaweesak Suwapichyanukul
FI Team Leader at Accenture (Thailand) Co., Ltd.FI Team Leader at Accenture (Thailand) Co., Ltd.
Naruemon WanitapinanNaruemon Wanitapinan
Management Consultant Manager at Accenture Solution ThailandManagement Consultant Manager at Accenture Solution Thailand