Kiattisak Changkratad
Service Engineer
Mueang Phathumthani
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business, and project needs. Offering over 9 years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in CCTV, Access Control , Server( linux Windows ), Alarm ,Security System administration and troubleshooting and system information analysis.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Service Engineer
AES-Group
05.2019 - 11.2022
- Service Preventive and maintenance Describe diagnosis and corrective action taken Report daily
- Delivered exceptional technical support by diagnosing and resolving complex equipment issues, ensuring minimal downtime for clients.
- Trained and mentored junior engineers, enhancing team performance and promoting best practices in service delivery.
- Implemented proactive maintenance strategies, resulting in improved equipment reliability and increased customer satisfaction ratings.
- Collaborated with cross-functional teams to streamline service processes, driving operational efficiency and reducing service turnaround times.
- Conducted thorough system inspections and audits, identifying opportunities for improvement and ensuring compliance with industry standards.
- Developed detailed technical documentation and user manuals, enhancing knowledge sharing and supporting client training initiatives.
- Salary : 21049 per Month
Technical Support Engineer
C.M.S.Control System Ltd.,
04.2013 - 04.2019
- Diagnosed and resolved technical issues, enhancing system performance and reducing downtime for clients' operations.
- Provided on-site support and maintenance, ensuring optimal functionality of equipment and increasing client satisfaction.
- Trained junior technicians on equipment handling and troubleshooting, improving team efficiency and knowledge retention.
- Implemented preventive maintenance schedules, minimizing emergency repairs and extending equipment lifespan for clients.
- Based on the provided details for the role of a Technical Support Engineer with 12 years of experience at C.M.S. Control System Ltd., here are 8 resume experience statements:
- Diagnosed and resolved complex technical issues, enhancing system performance and improving user satisfaction across diverse platforms.
- Salary 14000
Technician
Ricoh Thailand Ltd.,
09.2012 - 04.2013
- Collaborated with cross-functional teams to develop and refine service protocols, driving consistency and quality in service delivery.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted in the installation and configuration of new systems, ensuring seamless integration and operational readiness.
- Conducted regular inspections and audits of equipment, ensuring compliance with safety regulations and operational standards.
- Developed user manuals and training materials, enhancing client understanding of systems and improving overall user experience.
- Diagnosed and resolved technical issues, enhancing system performance and reducing downtime for clients' operations.
- Provided on-site support and maintenance, ensuring optimal functionality of equipment and increasing client satisfaction.
- Trained junior technicians on equipment handling and troubleshooting, improving team efficiency and knowledge retention.
- Implemented preventive maintenance schedules, minimizing emergency repairs and extending equipment lifespan for clients.
- Salary 12000 per Month
Technician
Spansion Thailand
11.2010 - 08.2012
- Diagnosed and repaired technical issues in systems, resulting in enhanced operational efficiency and reduced downtime.
- Conducted routine maintenance on equipment, ensuring optimal performance and prolonging machinery lifespan.
- Collaborated with cross-functional teams to implement process improvements, streamlining workflows and increasing productivity.
- Trained and mentored junior technicians, fostering skill development and improving team performance.
- Salary 9612 per month
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Pathumwan Technology Institute
Bangkok, Thailand 04.2001 -
Diploma - Electronics
Pathumthani Technical Collage
Pathum Thani, Thailand 04.2001 -
Skills
Network (LAN,WAN)
undefinedTimeline
Service Engineer
AES-Group
05.2019 - 11.2022
Technical Support Engineer
C.M.S.Control System Ltd.,
04.2013 - 04.2019
Technician
Ricoh Thailand Ltd.,
09.2012 - 04.2013
Technician
Spansion Thailand
11.2010 - 08.2012
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Pathumwan Technology Institute
04.2001 -
Diploma - Electronics
Pathumthani Technical Collage
04.2001 -