Cars , Motocyccle
Kiatisak Chanruang
After Market Service Manager
Bangkhen
Summary
Experienced with managing technical services to ensure optimal performance and client satisfaction. Utilizes strong project management skills and technical expertise to deliver solutions that enhance service quality. Track record of fostering collaborative team environments and driving continuous improvement initiatives.
Overview
26
26
years of professional experience
1
1
Language
Work History
Technical Service Manager
Borneo Technical (Thailand) Co., Ltd.
08.2022 - 08.2025
- Developed and implemented comprehensive training programs for staff, increasing overall technical proficiency and productivity.
- Developed technical services strategies based upon company's' goals and implemented processes to achieve objectives.
- Check the quality of starter battery products from the manufacturer to separate good products from defective products before accepting them into the good warehouse so that they can be sold further.
- Set an estimated date on which starter batteries should be recharged. If the quality is lower than the specified standard, notify the warehouse and take action.
- Control and supervise the Top Charge of starter batteries in the warehouse.
- Analyze the starter battery after Top Charge according to its condition.
- Provide consultation and assistance to branch operations staff in checking batteries and performing Top Charge.
- Check the verdict battery claim.
- Provide training to provide general knowledge about batteries, technical knowledge and practical knowledge to sales staff and stores continuously.
- Improved technical support efficiency by streamlining workflows and implementing new software tools.
- Evaluated emerging technologies for potential integration into existing infrastructure, leading to increased operational efficiency.
- Identified key metrics for tracking departmental success, and adjusted strategies accordingly to improve results over time.
- Monitored work procedures, work schedules and expedited workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Borneo Technical (Thailand) Co., Ltd. is an importer and distributor of industrial tools, construction consumables, safety and environmental products, industrial cleaning and maintenance products, and a distributor of automotive and motorcycle parts and accessories, such as batteries, shock absorbers, brake pads, clutches, lubricants, automotive paint and maintenance products, and tires for automobiles and motorcycles.
- Salary: 64,000 THB.
Service Manager
UNITED MOTOR WORKS (SIAM) PCL.
04.2016 - 03.2022
- After Market service and spare parts sales.
- Manage forklift rental service.
- Customer service
- General management.
- Control working internal process.
- Data analysis by using big data.
- Coaching people and enhance their soft skills.
- Tracking and monitor and support 3 branch service center to achieve their targets.
- Tracking and monitor in case of working area safety.
- Tracking and monitor mechanics Productivity and Efficiency.
- Lean working procedure.
- Create a new workflow to get the best efficiency.
- Support all Departments to achieve their targets.
- Using PDCA with all staff to increase productivity.
- Tracking and monitor staff knowledge and setup some training.
- United Motor Works (Siam) PCL, is importer of Mitsubishi forklift from Japan and material handling, an importer Aerial Work Platform JLG from USA and Automotive equipment.
- Salary: 57,500 THB.
After Sale and Service Manager
KUNKA CORPORATION COMPANY LIMITED
09.2013 - 09.2015
- Setup standard Service Center and standard service workflow to dealers.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Organize technical training, customer service training and trainer.
- Evaluate dealer’s service center and increase quality of service.
- Warranty Claims.
- Publishing technical information from KTM HQ to all Dealers.
- New Products update.
- Resolved customer complaints in professional and timely manner.
- Manage spare parts and spare parts stocks.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- KUNKA Corporation is importer of motorcycles brand KTM from Austria, MV AGUSTA from Italy and SEGWAY from USA.
- Salary: 60,000 THB.
Service Supervisor (Medical and X-Ray Products)
FUJIFILM (Thailand) Ltd.
12.1999 - 06.2013
- Technical support for sales department.
- Organize customer training and products demonstration.
- Customer site survey and customer requirement.
- Installation and installation cost controller.
- Organize technical training to service engineer and trainer.
- Warranty Claims.
- Offer service contract to customer after warranty end.
- Publishing technical information to all dealers.
- New products update.
- Customer service and service quality controller.
- Manage spare parts and spare parts stocks.
- FUJIFILM (Thailand) Ltd. is importer of FUJIFILM products as digital cameras, photofinishing equipment to preventive healthcare and Life Science system.
- Salary: 43,000 THB.
Education
Bachelor of Electrical Engineering - Electrical Engineering
SrinakharinWirot University
Bangkok, Thailand 04.2001 -
Skills
Customer support
Accomplishments
FUJIFILM became 1st brand of Computed Radiography and X-Ray products from our hard working to increased service quality and customer services
Interests
Timeline
Technical Service Manager
Borneo Technical (Thailand) Co., Ltd.
08.2022 - 08.2025
Service Manager
UNITED MOTOR WORKS (SIAM) PCL.
04.2016 - 03.2022
After Sale and Service Manager
KUNKA CORPORATION COMPANY LIMITED
09.2013 - 09.2015
Bachelor of Electrical Engineering - Electrical Engineering
SrinakharinWirot University
04.2001 -
Service Supervisor (Medical and X-Ray Products)
FUJIFILM (Thailand) Ltd.
12.1999 - 06.2013
TRAINING EXPERIENCE
- 2019 03 Jul - 03 Aug Forklift trainer Department Of Skill Development , Thailand
- 2018 08 May - 22 Jun 4 Steps to be a “GREAT” Supervisor Thailand Productivity Institute , Thailand
- 2016 29 Jun - 30 Jun Safety Officer at Management Level Safety and Health at work Promotion , Thailand
- 2012 20 Aug - 24 Aug Advance Service Training of FDR AcSelerate FUIFILM EURPPE GmbH , Germany
- 2011 21 Aug - 27 Aug Service Training of D-EVO Suite FUIFILM EURPPE GmbH , Germany
- 2011 25 May - 27 May Service Training of Advance Console FUJIFILM , Singapore
- 2010 11 Dec - 19 Dec Service Training of FDR AcSelerate FUIFILM EURPPE GmbH , Germany
- 2010 20 Jun - 26 Jun Service Training of FDR D-EVO FUJIFILM Training Service Center , Miyanodai , Japan
- 2008 07 Dec - 13 Dec Service Training of FCR GO FUJIFILM Training Service Center , Miyanodai , Japan
- 2008 02 Nov - 03 Nov Service Training of Mammography FUJIFILM , Singapore
- 2008 23 Mar - 05 Apr FCR Advanced Training FUJIFILM Training Service Center , Miyanodai , Japan
- 2007 17 Jun - 21 Jun Service Training of FCR NDT Product FUJIFILM Tokyo Office , Japan
- 2006 08 Nov - 17 Nov Service training of VELOCITY product FUJIFILM Training Service Center , Miyanodai , Japan
- 2006 29 May - 8 June International Application Meeting / Life Science training FUJIFILM Tokyo Office , Japan
- 2004 4 Dec - 20 Dec Service Training of Synapse Training FUJIFILM Medical Systems USA , USA
- 2004 20 Sep - 10 Oct Service Training of Synapse Training FUJIFILM Medical Systems USA , USA
- 2001 14 Jul - 19 Jul Service Training of Drypix Products FUJIFILM Training Service Center , Miyanodai , Japan
- 2001 26 Feb - 10 Mar Service Training of FCR XG1 FUJIFILM Training Service Center , Miyanodai , Japan
QUALIFICATIONS
- Leadership.
- Communication skill.
- Positive thinking.
- Comprehensive understanding of engineering.
- Able to work without supervision.
- Works smoothly even when under pressure and treats difficulties as a challenge.
- Enthusiastic and Quick learner.
- Solves problems by means of theoretical and factual data from big data.
- Highly responsible.
Running , Football
I love sports, especially running and playing football. I enjoy running because it keeps me healthy and helps me relax. As for football, I like it because it’s fun to play with my friends. It is a great way to exercise and build teamwork.