Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Khun Min Wai Yan Soe

Khun Min Wai Yan Soe

IT & English Teacher
Thailand, Samu Sakhon

Summary

A motivated and service-oriented individual with advanced English communication skills: exceptiional problem-solving abilities, and a strong background in customer service. Adept atmanaging inquiries, handling complaints, coordinating with partners, and working effectively underpressure. Seeking an opportunity to contribute my skills and enthusiasm to a dynamic IT and English teacher role.

Overview

8
8
years of professional experience

Work History

IT Support Operator (Internship)

Cal-Comp Electronics (Thailand) Co., LTD, New Kinpo Group, Thailand
06.2025 - Current
  • Contributed to the development of a comprehensive knowledge base, enabling faster resolution of common issues.
  • Regularly reviewed and updated internal processes to ensure consistent delivery of high-quality support services across the company.
  • Maintained thorough documentation of support cases, ensuring accurate records and prompt resolution.
  • Assisted employees with technical troubleshooting, effectively reducing downtime and increasing system reliability.

English as a Second Language Teacher

Freelancers
08.2022 - Current
  • Young Learner Program (Y.L.P) Online teacher, at S.A.G Institute of Higher Studies (From 2019 to 2020)
  • English Teacher at Lone Kaung Monastry School (From 2020 to 2021)
  • Young Learner English Program at Mae Hong Sone, Thailand (from 2024 to May 2025)
  • Adult Writing and Reading Class, Online (April 2024 - September)
  • Burmese Language Art (Student from U.S.A), Online Class (2024 - Current)
  • Educated students in basics of English grammar and conversational speaking.
  • Created new lesson plans based on course objectives.
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Implemented assessment tools to monitor student progress, adapting instructional strategies as needed for optimal success.

Customer Service & Sales Representative

Parents
07.2017 - 07.2018
  • Delivered excellent customer service by addressing inquiries and resolving complaints efficiently.
  • Presented products to customers, demonstrating persuasive communication and sales techniques.
  • Managed customer transactions, ensuring smooth business operations.
  • Handled product-related concerns, providing solutions that increased customer satisfaction.

Education

Bachelor of Science - Bachelor of Computer Science

University of The People (Online University)
United State Of The America
04.2001 -

Google IT Support Specialist Certificate - IT

Coursera
Online
04.2001 -

Diploma in Education - Education

St.Alysious Gonzaga College (S.A.G), By Jesuit Education
Taunggyi, Myanmar
04.2001 -

High School Diploma -

Basic Education Of Government High School
Myanmar
04.2001 -

Skills

  • Advanced English Communication
  • Proficient in teaching English both physical class and online class
  • Customer Service and IT knowledge
  • Technical skills and troubleshooting
  • Teamwork, collaboration and cooperation
  • Presentation and public speaking skills
  • Punctually and time management
  • Positive mindset and adaptability
  • Ability to work under pressure

Interests

Lifelong Learning

Playing Guitar

Team Sports

Volunteering Community Service

REading (Science literatures and self-help books)

Timeline

IT Support Operator (Internship)

Cal-Comp Electronics (Thailand) Co., LTD, New Kinpo Group, Thailand
06.2025 - Current

English as a Second Language Teacher

Freelancers
08.2022 - Current

Customer Service & Sales Representative

Parents
07.2017 - 07.2018

Bachelor of Science - Bachelor of Computer Science

University of The People (Online University)
04.2001 -

Google IT Support Specialist Certificate - IT

Coursera
04.2001 -

Diploma in Education - Education

St.Alysious Gonzaga College (S.A.G), By Jesuit Education
04.2001 -

High School Diploma -

Basic Education Of Government High School
04.2001 -

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Khun Min Wai Yan SoeIT & English Teacher